Voucher Express Reviews - www.voucherexpress.co.uk

★★★★★
4.6 / 5
92.3% of users recommend this
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Latest Reviews

★★★★★

“M.A.C gift card U.K-Spain”

Written on: 23/11/2017 by Emeuve19 (1 review written)

I had a problem with a gift-card from MAC cosmetics, I wrote the wrong address because the website was from UK and I wanted to send it to Spain, when I realize I emailed to Customer's solutions and they answer me very quickly, a couple of mails later, they change the destination country, that at first it seemed to me impossible, and in few days I will have my gift card, ready to use it! The emails were short but direct, which I found very useful due to the fact that English is not my native… Read Full Review

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★★★★★

“Great service”

Written on: 22/11/2017 by kgRivera478 (1 review written)

The customer service was excellent - very prompt and friendly… Read Full Review

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★★★★★

“Great service”

Written on: 22/11/2017 by Niki89 (1 review written)

Quick and helpful replies to my questions, order arrived on time - very happy!! 10/10 recommended… Read Full Review

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★★★★★

“e-gift card”

Written on: 14/11/2017 by Kmoff (1 review written)

I was sent an e-gift voucher as a gift and was having trouble activiting it. I called the helpline and spoke to the person I dealt with, who was a pleasure to deal with. She dealt with the matter efficiently and resolved the problem within minutes. The whole process was a lot easier than expected and compared to other helplines I have had to use in the past. Many thanks for your help. Regards… Read Full Review

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★★★★★

“Customer service voucher query ”

Written on: 13/11/2017 by LianeKhan (1 review written)

Efficient, pleasant, lovely customer service. My husband had moved jobs and no longer used/has access to the email address that he was sent a e voucher too. I emailed yday and this was resolved first time and response was in less than 24 hours Thanks again Kind regards… Read Full Review

Kf2801's Response to LianeKhan's Review

Written on: 21/11/2017

Thanks for the comments! Hope to see you again soon.
Customer Solutions Team

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★★★★★

“Vouchers for our Christmas card comp”

Written on: 12/11/2017 by ytMurray284 (1 review written)

I bought via Argos online a number of vouchers for winner's of the council's Christmas card competition. A voucher was automatically sent to my manager. Due to the demands of our internal payments process, however, an invoice including a breakdown of the VAT costs is required. Thankfully when I called the hotline I spoke to Abi who very quickly understood my request and sent me a detailed invoice with all the costs needed. I found her response to be friendly, quick and efficient. Thank you… Read Full Review

Kf2801's Comment

Written on: 21/11/2017

Happy to help :)

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★★★★★

“Ace customer service”

Written on: 11/11/2017 by TBuster17 (1 review written)

No problem amending order. Staff prompt to allay my worries. Delivery. Quality boxed card for voucher made it a special gift than 'just' a voucher . Thank you to the person I dealt wit… Read Full Review

Kf2801's Response to TBuster17's Review

Written on: 21/11/2017

Thanks for the feedback. Always aim to solve a query quickly.
Customer Solutions Team

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★★★★★

“Voucher order”

Written on: 11/11/2017 by MacLeod410 (1 review written)

Fast delivery very happy good to deal with thanks for your email and help… Read Full Review

Kf2801's Comment

Written on: 21/11/2017

Always aim to be proactive and quickly resolve a query. :)

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★★★★★

“Very responsive when chasing up further details for...”

Written on: 10/11/2017 by Daisydot2016 (1 review written)

Very responsive when chasing up further details for our credit card statement. Always happy to help, very efficient and polite. … Read Full Review

Kf2801's Response to Daisydot2016's Review

Written on: 21/11/2017

Thank you!

Hope to see you again very soon.

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★★★★☆

“Friendly and quick service, resolved issues instantly”

Written on: 09/11/2017 by Matteom279 (1 review written)

I received a gift card as a present, but once I got into store the gift card didn’t have a balance on it. After a very quick and friendly phone call, this was looked into and within three days of enquiring about this mistake, I had a replacement gift card. The staff that dealt with me were really friendly and efficient, and everything was rectified. My relative lives overseas and uses voucher express for our extended family’s birthdays and christmasses - it means he can get a range of… Read Full Review

Kf2801's Comment

Written on: 21/11/2017

Really pleased we helped you out.
Hope to see you again soon.

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★★★★☆

“Very good service!”

Written on: 08/11/2017 by LisaKC (1 review written)

The first gift card that I ordered didn't arrive so I contacted voucher express who promptly sent out a new one. Great communication, great customer service and no complaints whatsoever! I will definitely use voucher express again!… Read Full Review

Kf2801's Response to LisaKC's Review

Written on: 21/11/2017

Thanks for the feedback. Happy to help. See you again very soon.
Customer Solutions

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★★★★★

“My recent egift card ...”

Written on: 06/11/2017

The gift card was easy to order and send and I was delighted with the service I received. I will be sending another ecard soon. I certainly recommend this product. … Read Full Review

Kf2801's Comment

Written on: 21/11/2017

E gift cards are great to send to family/friends/work colleagues.
See you again soon!

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★★★★★

“Love it ”

Written on: 06/11/2017 by Gray368 (1 review written)

I love ordering vouchers for my nieces and nephews, they can get what they want, everyone is friendly and helpful and you don't pay shipping, it's excellent, thank you… Read Full Review

Kf2801's Comment

Written on: 21/11/2017

Happy Spending to your nephew and nieces. :)

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★★★★★

“Birthday Gift Card”

Written on: 03/11/2017 by Johnathanx1994 (1 review written)

Excellent service! I made a mistake and put my name on the card and emailed the person I dealt with to ask that my daughter-in-law's name be put on instead of mine as it was a gift for her. She responded very quickly and told me that she would take care of it. I most definitely would order again. Thank you… Read Full Review

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★★★★★

“Quick response to enquiry”

Written on: 29/10/2017 by Puckettgi191 (1 review written)

A very quick response to a query I had about buying vouchers to use overseas. Fortunately the response was what I needed to hear, so I can sort this out now… Read Full Review

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★★★★★

“Very helpful!”

Written on: 27/10/2017 by Perry332 (1 review written)

I messed up my order as if entered the wrong email address for my friend - to whom I was sending the voucher! I hadn’t realised until he told me he had not not received a voucher in his inbox. Cue panic and an apologetic email to voucher express! They very quickly dealt with the matter, issuing a voucher to the correct address - very happy friend and very relieved me!! Cannot fault their customer service, thank you… Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 26/10/2017 by ChloeMae7 (1 review written)

I had troubles with my voucher because the email address I used was invalid. The person I dealt with was extremely helpful and quick to resolving my issue… Read Full Review

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★★★☆☆

“Bit of a long winded process, but customer care team great”

Written on: 26/10/2017 by nats2021 (1 review written)

We received our confirmation email almost immediately, but to activate the voucher they needed to run 'additional checks' before they would provide us with the code. This was not ideal for us - an evoucher really should be a much quicker process. We waited the stipulated time (24 hours) and still did not hear anything, so had to follow up with a phone call. To be fair, the call was answered quickly, our order found easily and they issued a PDF of the code within a few minutes of our call… Read Full Review

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★★★★★

“Issue promptly resolved and refund made”

Written on: 26/10/2017

Last Christmas I purchased a TickerMaster voucher as a gift for 3 family members. This was to pay for them to visit the Emmerdale Studios. As I didn't know when a good date for them to visit would be, the gift voucher seemed like an ideal solution and Ticketmaster were advertising Emmerdale studios. Last weekend, my family tried to use the voucher to book their trip online and the code would not work. They phoned Emmerdale studios who advised that they no longer deal with Ticketmaster and… Read Full Review

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★★★★★

“Issue swiftly resolved”

Written on: 25/10/2017

I contacted this company as I had an issue with an order I had processed. They got back to me extremely swiftly, first by phone - of which I had used the wrong number, so they then followed up with email to double check. Excellent service and the matter quickly resolved and I received my vouchers two days later. Would definitely use again!… Read Full Review

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