Voucher Express Reviews - www.voucherexpress.co.uk

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“Outstanding cutomer service”

Written on: 08/06/2018 by DexterChapman276 (1 review written)

I contacted Customer Service by email as I had made an error and accidentally purchased the voucher twice. They responded straightaway to my email and cancelled the duplicated order which they did swiftly and promptly. They were also very helpful in providing a clear explanation on how the charges would appear on my credit card statement… Read Full Review

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★★★★★

“Query answered quickly and efficiently”

Written on: 03/06/2018 by 9Shaw (1 review written)

I had an issue with a voucher I purchased online for my nephew. The email that went to him didn’t have the correct barcode. 2 minutes with the person I dealt with and it was all sorted and both him and I received an email with the details he required to redeem the voucher. Thank you to her… Read Full Review

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★★★★★

“Exceptional Customer Service”

Written on: 01/06/2018 by Kel797979 (1 review written)

I purchased a gift card but unfortunately it wasn’t suitable for the recipient and was concerned I wanna oil from be able to receive a refund, but I needn’t have worried.. I contacted the company and was assisted by an agent who was excellent, she made the experience straightforward and swift. Thank you for making it a pleasant experience. 10/10… Read Full Review

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★★★★★

“Great service response”

Written on: 30/05/2018 by Marjankadd (1 review written)

I contacted Voucher Express as I had sent an e- voucher to the wrong email address. The person I dealt with responded very quickly and reassured me that the voucher could either be returned and re-issued, or she could send it to the recipient again. It was nice to have options, and when I chose for the voucher to be re-send, it reached the recipient the same day. I felt the service was personal and very efficient. I would definitely recommend this service. Thank you to the person I dealt… Read Full Review

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★★★★★

“Prompt reply”

Written on: 24/05/2018 by Emelian103 (1 review written)

I contacted Voucher Express as my niece said she hadn't received a voucher I sent to her. When I contacted Voucher Express they replied the next day and had already sent another out to my niece. The lady I dealt with sorted it out in double quick time, so we were very happy. … Read Full Review

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★★★★★

“Seamless and efficient ”

Written on: 23/05/2018 by AClevel (1 review written)

I rang on a problem regarding a voucher I had last year and had lost it. I was served by a young lady who couldn’t have been more helpful. After a few pertinent questions she forwarded me the replacement voucher. No fuss made and a very friendly member of your staff… Read Full Review

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★★★★★

“Easy to order; helpful staff”

Written on: 23/05/2018

My friend is very happy with the John Lewis e-voucher we gave her. It was easy to order. My friend couldn’t find the voucher in her inbox, so I contacted the staff at John Lewis by email. They responded promptly and were very polite and helpful. I would definitely buy vouchers from John Lewis again… Read Full Review

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★★★★☆

“E-asy!”

Written on: 19/05/2018 by 176O'Rourke (1 review written)

E-xcellent, E-fficient, E-ffortless. John Lewis once again show why E-xperience matters. Some problems with processing the E-card were finally resolved and the staff were E-xtremely helpful, patient, and professional. A wonderful service and my daughter is delighted to have received her voucher. Thank you! … Read Full Review

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★★☆☆☆

“Ticketmaster e-gift card purchase”

Written on: 17/05/2018 by Annieother (1 review written)

I bought a Ticketmaster e-gift card for my friend on the Ticketmaster website. I was on holiday at the time and I received no email confirmation that it had been sent. I followed up with my friend when I got back only to find she had changed email provider. Then the merry-go-round started. Without a confirmation email, I reverted to the Ticketmaster website. For some reason it wouldn't accept my correct password and I requested a new one. The new password process offered me the option of… Read Full Review

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★★★★☆

“B and Q vouchers ”

Written on: 17/05/2018 by DeangeloMcLean411 (1 review written)

I ordered a B and Q e voucher for my wife. I,m sure I gave her correct email address for it to be sent to. Anyway it did not arrive. I got in touch with Voucher Express and it was resolved fairly quickly… Read Full Review

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★★★★★

“Excellent customer service. Very quick reply to my...”

Written on: 16/05/2018

Excellent customer service. Very quick reply to my query which was dealt with promptly… Read Full Review

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★★★★★

“Exceptional Customer Service”

Written on: 14/05/2018 by tobiasdoodle (1 review written)

Having experienced some technical issues ordering online I called the number to order over the phone. The person I dealt with was exceptional in the customer service she provided and went the extra mile to help me and get my orders through in time. Her attitude and telephone manner were excellent. Thank you. … Read Full Review

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★★★★★

“Reason response”

Written on: 14/05/2018 by stellajoseph (1 review written)

I entered an incorrect email address and contacted customer service. I received a very fast response and the matter was resolved on a few minutes. Excellent service… Read Full Review

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★★★★★

“Excellent service from Voucher Express”

Written on: 11/05/2018 by LunaPhillips40 (1 review written)

I had made a mistake with purchasing a Ticketmaster voucher. The member of staff sorted it out really quickly and responded to me straight away. Excellent… Read Full Review

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★★★★★

“Great service when I had to change email address”

Written on: 10/05/2018 by ldGibbons459 (1 review written)

Had the voucher sent to the wrong email and the team were amazingly quick and helpful in resending… Read Full Review

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★★★★☆

“John Lewis e-gift voucher”

Written on: 10/05/2018 by McClearytc163 (1 review written)

Went online to buy for my niece who had recently had a baby. After a few days with no acknowledgement from them, it turns out it hadn’t been received (despite the right email address). Within 24 hours of querying, the issue was rectified & e/gift voucher in the hands of the new parents… Read Full Review

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★★★★★

“My Error Rectified”

Written on: 08/05/2018 by Houserf383 (1 review written)

I ordered a gift and requested it to be sent to a relative via email. I received a notification within a short space of time stating my gift card had been sent as I requested. This was excellent, however, I realised I gave the wrong email address (for info I gave wrong email address by mistake x 2). Both these problems got resolved within a short space of time thanks to the dedicated staff. I am truly grateful for this as the gift card was a lot of money which I, in the first instance of… Read Full Review

Ekf1's Comment

Written on: 09/05/2018

Thank you for your feedback - we strive to assist and help with customer queries. See you soon with your next order.

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★★★★★

“Replacement gift card”

Written on: 08/05/2018 by Maryscot (1 review written)

Delighted with excellent customer service. Very quick reply to my query which was dealt with promptly. Gift card was lost and I received a replacement within a few days… Read Full Review

Ekf1's Response to Maryscot's Review

Written on: 09/05/2018

Thanks for you comments - "happy to help"

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★★★★★

“Correcting my mistake”

Written on: 08/05/2018 by 330Hackett (1 review written)

I inadvertently put in the wrong email address for a gift voucher for my brother, I put .com instead of .co.uk When my brother had not received his voucher when I called I feared that as this was my mistake I would loose the money. I contacted the help team and very quickly received a reply from the person I dealt with who had redirected the voucher to the correct recipient. I was very impressed with not only the fact that they corrected my mistake but also the speed with which it happened… Read Full Review

Ekf1's Comment

Written on: 09/05/2018

Mistakes can be made - but we're always happy to resolve!

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★★★★★

“Great customer service”

Written on: 08/05/2018 by BrendaNewton48 (1 review written)

I ordered some voucher but theyy did not arrive even thought they were posted to me 1st class. When I phoned to let them know there was no problem, I was offered replacement voucher or a refund, as it was the persons birthday I gave them money and had my refund put into my bank straight away. I would order again as its so easy to do online, but I would give plenty of time for them to arrive next time. Customer service was fast and excellent… Read Full Review

Ekf1's Response to BrendaNewton48's Review

Written on: 09/05/2018

Customer Solutions aims to have a quick turn around to queries - "happy to help and solve"

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