Voucher Express Reviews - www.voucherexpress.co.uk

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“e-gift card”

Written on: 14/11/2017 by Kmoff (1 review written)

I was sent an e-gift voucher as a gift and was having trouble activiting it. I called the helpline and spoke to the person I dealt with, who was a pleasure to deal with. She dealt with the matter efficiently and resolved the problem within minutes. The whole process was a lot easier than expected and compared to other helplines I have had to use in the past. Many thanks for your help. Regards… Read Full Review

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★★★★★

“Customer service voucher query ”

Written on: 13/11/2017 by LianeKhan (1 review written)

Efficient, pleasant, lovely customer service. My husband had moved jobs and no longer used/has access to the email address that he was sent a e voucher too. I emailed yday and this was resolved first time and response was in less than 24 hours Thanks again Kind regards… Read Full Review

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★★★★★

“Vouchers for our Christmas card comp”

Written on: 12/11/2017 by ytMurray284 (1 review written)

I bought via Argos online a number of vouchers for winner's of the council's Christmas card competition. A voucher was automatically sent to my manager. Due to the demands of our internal payments process, however, an invoice including a breakdown of the VAT costs is required. Thankfully when I called the hotline I spoke to Abi who very quickly understood my request and sent me a detailed invoice with all the costs needed. I found her response to be friendly, quick and efficient. Thank you… Read Full Review

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★★★★★

“Ace customer service”

Written on: 11/11/2017 by TBuster17 (1 review written)

No problem amending order. Staff prompt to allay my worries. Delivery. Quality boxed card for voucher made it a special gift than 'just' a voucher . Thank you to the person I dealt wit… Read Full Review

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★★★★★

“Voucher order”

Written on: 11/11/2017 by MacLeod410 (1 review written)

Fast delivery very happy good to deal with thanks for your email and help… Read Full Review

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★★★★★

“Very responsive when chasing up further details for...”

Written on: 10/11/2017 by Daisydot2016 (1 review written)

Very responsive when chasing up further details for our credit card statement. Always happy to help, very efficient and polite. … Read Full Review

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★★★★☆

“Friendly and quick service, resolved issues instantly”

Written on: 09/11/2017 by Matteom279 (1 review written)

I received a gift card as a present, but once I got into store the gift card didn’t have a balance on it. After a very quick and friendly phone call, this was looked into and within three days of enquiring about this mistake, I had a replacement gift card. The staff that dealt with me were really friendly and efficient, and everything was rectified. My relative lives overseas and uses voucher express for our extended family’s birthdays and christmasses - it means he can get a range of… Read Full Review

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★★★★☆

“Very good service!”

Written on: 08/11/2017 by LisaKC (1 review written)

The first gift card that I ordered didn't arrive so I contacted voucher express who promptly sent out a new one. Great communication, great customer service and no complaints whatsoever! I will definitely use voucher express again!… Read Full Review

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★★★★★

“My recent egift card ...”

Written on: 06/11/2017

The gift card was easy to order and send and I was delighted with the service I received. I will be sending another ecard soon. I certainly recommend this product. … Read Full Review

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★★★★★

“Love it ”

Written on: 06/11/2017 by Gray368 (1 review written)

I love ordering vouchers for my nieces and nephews, they can get what they want, everyone is friendly and helpful and you don't pay shipping, it's excellent, thank you… Read Full Review

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★★★★★

“Birthday Gift Card”

Written on: 03/11/2017 by Johnathanx1994 (1 review written)

Excellent service! I made a mistake and put my name on the card and emailed the person I dealt with to ask that my daughter-in-law's name be put on instead of mine as it was a gift for her. She responded very quickly and told me that she would take care of it. I most definitely would order again. Thank you… Read Full Review

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★★★★★

“Quick response to enquiry”

Written on: 29/10/2017 by Puckettgi191 (1 review written)

A very quick response to a query I had about buying vouchers to use overseas. Fortunately the response was what I needed to hear, so I can sort this out now… Read Full Review

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★★★★★

“Very helpful!”

Written on: 27/10/2017 by Perry332 (1 review written)

I messed up my order as if entered the wrong email address for my friend - to whom I was sending the voucher! I hadn’t realised until he told me he had not not received a voucher in his inbox. Cue panic and an apologetic email to voucher express! They very quickly dealt with the matter, issuing a voucher to the correct address - very happy friend and very relieved me!! Cannot fault their customer service, thank you… Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 26/10/2017 by ChloeMae7 (1 review written)

I had troubles with my voucher because the email address I used was invalid. The person I dealt with was extremely helpful and quick to resolving my issue… Read Full Review

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★★★☆☆

“Bit of a long winded process, but customer care team great”

Written on: 26/10/2017 by nats2021 (1 review written)

We received our confirmation email almost immediately, but to activate the voucher they needed to run 'additional checks' before they would provide us with the code. This was not ideal for us - an evoucher really should be a much quicker process. We waited the stipulated time (24 hours) and still did not hear anything, so had to follow up with a phone call. To be fair, the call was answered quickly, our order found easily and they issued a PDF of the code within a few minutes of our call… Read Full Review

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★★★★★

“Issue promptly resolved and refund made”

Written on: 26/10/2017

Last Christmas I purchased a TickerMaster voucher as a gift for 3 family members. This was to pay for them to visit the Emmerdale Studios. As I didn't know when a good date for them to visit would be, the gift voucher seemed like an ideal solution and Ticketmaster were advertising Emmerdale studios. Last weekend, my family tried to use the voucher to book their trip online and the code would not work. They phoned Emmerdale studios who advised that they no longer deal with Ticketmaster and… Read Full Review

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★★★★★

“Issue swiftly resolved”

Written on: 25/10/2017

I contacted this company as I had an issue with an order I had processed. They got back to me extremely swiftly, first by phone - of which I had used the wrong number, so they then followed up with email to double check. Excellent service and the matter quickly resolved and I received my vouchers two days later. Would definitely use again!… Read Full Review

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★★★★★

“Quickly put right ! ”

Written on: 25/10/2017 by 76Harding (1 review written)

I ordered an evoucher while I was abroad and the recipient didn't receive it even though the the email address was correct. I immediately contacted voucher express. They asked me to confirm the recipient had checked their spam and junk folders which I was able to confirm. The voucher was then sent out again. Excellent service and immediately put right… Read Full Review

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★★★★★

“Quick and Simple resolution by the person I dealt with ”

Written on: 23/10/2017 by Jake9993 (1 review written)

I placed an order for an E-Gift Card to be sent to one of my Customers as a prize. I made a mistake on the order and needed this to be amended to ensure the Customer received the voucher. I called in and the person I dealt with was quick to resolve this for me, she ran through the Security details first and then made sure an email was sent out instantly to my Prize Winner. Top quality service, it's great to know if I ever make a similar mistake, I will be able to get this rectified so quickly… Read Full Review

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★★★★★

“Problem solved ”

Written on: 20/10/2017 by Gillian1977 (1 review written)

I initially had two problems.. First one not receiving the voucher.. Or rather it was sent but not received. Abi then sent me a duplicate... My second problem was... with the voucher... Stating it had no funds on... But the problem was that I had to delete any spaces.. Abi replied promptly to all my emails and resolved the issue. Was polite and friendly and very helpful. I am so glad that I had her as a point of contact...and she didn't make me feel silly when the problem was on my… Read Full Review

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