Voucher Express Reviews - www.voucherexpress.co.uk

★★★★★
4.6 / 5
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Latest Reviews

★☆☆☆☆

“worst service ever”

Written on: 06/08/2018 by kevincatchpole (1 review written)

Recently Bought a voucher (or tried) via paypal and it failed 3 times due some security problem. So I bought one on my card, went thru ok. checked my bank a/c and found the last paypal payment had not been returned. Contacted Voucher express, she said it had been paid back in full and I should try again(already explained I used my card in the end to get one). contacted paypal 2 days later they promised me it would be paid back in full(it hadn't or so I thought) they had only gone a paid me back… Read Full Review

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★☆☆☆☆

“Avoid this company, unreliable and unresponsive”

Written on: 01/08/2018 by rachelandrewuk (1 review written)

Purchased a John Lewis voucher as a birthday gift. Was sent an email saying the card had been delivered and the lucky recipient could start using it. Two hours later get an email saying that they could not process the order, I was being refunded in two days time. I have no idea if an email was sent with an unusable card, or why they think it acceptable to hold my money for 2 days, as they reply to no emails. I would strongly suggest avoiding using this company if it matters that a card is… Read Full Review

Kf2801's Response to rachelandrewuk's Review

Written on: 06/08/2018

Just to confirm that an email has been sent to you to clarify the situation. Apologies for the concern caused to you regarding your order. Customer Solutions Team

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★★★★★

“Mistake sorted in no time”

Written on: 26/07/2018 by ddok (1 review written)

I bought a John Lewis voucher for my daughter-in-law which for some reason failed to arrive. I contacted Voucher Express customer services who replied promptly and sorted out delivery online immediately. Most impressed with the speed and courtesy of the young lady who dealt with my issue. Daughter-in-law placated, peace and harmony restored!… Read Full Review

Kf2801's Response to ddok's Review

Written on: 14/08/2018

Thanks for the feedback - happy to have helped with your query and that your Daughter in Law enjoys spending!

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★★★★★

“Eurostar Voucher Service ”

Written on: 26/06/2018 by Pritchard128 (1 review written)

I had purchased a voucher as a Christmas present for my son who changed his email address but somehow didn't transfer his ticket email over. One email to Eurostar and they fixed it the same day with no fuss - excellent service… Read Full Review

Kf2801's Comment

Written on: 14/08/2018

Happy to help!

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★★★★★

“Outstanding cutomer service”

Written on: 08/06/2018 by DexterChapman276 (1 review written)

I contacted Customer Service by email as I had made an error and accidentally purchased the voucher twice. They responded straightaway to my email and cancelled the duplicated order which they did swiftly and promptly. They were also very helpful in providing a clear explanation on how the charges would appear on my credit card statement… Read Full Review

Kf2801's Comment

Written on: 14/08/2018

Great to hear that all was sorted and explained to you. Customer Solutions Team

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★★★★★

“Query answered quickly and efficiently”

Written on: 03/06/2018 by 9Shaw (1 review written)

I had an issue with a voucher I purchased online for my nephew. The email that went to him didn’t have the correct barcode. 2 minutes with the person I dealt with and it was all sorted and both him and I received an email with the details he required to redeem the voucher. Thank you to her… Read Full Review

Kf2801's Comment

Written on: 14/08/2018

"Happy Spending" to your nephew!

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★★★★★

“Exceptional Customer Service”

Written on: 01/06/2018 by Kel797979 (1 review written)

I purchased a gift card but unfortunately it wasn’t suitable for the recipient and was concerned I wanna oil from be able to receive a refund, but I needn’t have worried.. I contacted the company and was assisted by an agent who was excellent, she made the experience straightforward and swift. Thank you for making it a pleasant experience. 10/10… Read Full Review

Kf2801's Response to Kel797979's Review

Written on: 14/08/2018

Thanks for your feedback - great to see there was a quick turn around to your query. Customer Solutions Team

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★★★★★

“Great service response”

Written on: 30/05/2018 by Marjankadd (1 review written)

I contacted Voucher Express as I had sent an e- voucher to the wrong email address. The person I dealt with responded very quickly and reassured me that the voucher could either be returned and re-issued, or she could send it to the recipient again. It was nice to have options, and when I chose for the voucher to be re-send, it reached the recipient the same day. I felt the service was personal and very efficient. I would definitely recommend this service. Thank you to the person I dealt… Read Full Review

Kf2801's Response to Marjankadd's Review

Written on: 14/08/2018

Thanks for your feedback - Looking forward to seeing your next order :)

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★★★★★

“Prompt reply”

Written on: 24/05/2018 by Emelian103 (1 review written)

I contacted Voucher Express as my niece said she hadn't received a voucher I sent to her. When I contacted Voucher Express they replied the next day and had already sent another out to my niece. The lady I dealt with sorted it out in double quick time, so we were very happy. … Read Full Review

Kf2801's Comment

Written on: 14/08/2018

Happy to help and solve your query.
Customer Solutions Team

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★★★★★

“Seamless and efficient ”

Written on: 23/05/2018 by AClevel (1 review written)

I rang on a problem regarding a voucher I had last year and had lost it. I was served by a young lady who couldn’t have been more helpful. After a few pertinent questions she forwarded me the replacement voucher. No fuss made and a very friendly member of your staff… Read Full Review

Kf2801's Response to AClevel's Review

Written on: 14/08/2018

We ask questions to ensure we are talking to the correct person. Great to have sorted all out.

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★★★★★

“Easy to order; helpful staff”

Written on: 23/05/2018

My friend is very happy with the John Lewis e-voucher we gave her. It was easy to order. My friend couldn’t find the voucher in her inbox, so I contacted the staff at John Lewis by email. They responded promptly and were very polite and helpful. I would definitely buy vouchers from John Lewis again… Read Full Review

Kf2801's Comment

Written on: 14/08/2018

E vouchers are so popular. Looking out for your next order. Customer Solutions Team

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Kf2801's Comment

Written on: 14/08/2018

E vouchers are so popular. Looking out for your next order. Customer Solutions Team

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★★★★☆

“E-asy!”

Written on: 19/05/2018 by 176O'Rourke (1 review written)

E-xcellent, E-fficient, E-ffortless. John Lewis once again show why E-xperience matters. Some problems with processing the E-card were finally resolved and the staff were E-xtremely helpful, patient, and professional. A wonderful service and my daughter is delighted to have received her voucher. Thank you! … Read Full Review

Kf2801's Comment

Written on: 14/08/2018

Thanks for your feedback. E-ncouraging !!

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★★☆☆☆

“Ticketmaster e-gift card purchase”

Written on: 17/05/2018 by Annieother (1 review written)

I bought a Ticketmaster e-gift card for my friend on the Ticketmaster website. I was on holiday at the time and I received no email confirmation that it had been sent. I followed up with my friend when I got back only to find she had changed email provider. Then the merry-go-round started. Without a confirmation email, I reverted to the Ticketmaster website. For some reason it wouldn't accept my correct password and I requested a new one. The new password process offered me the option of… Read Full Review

Kf2801's Response to Annieother's Review

Written on: 14/08/2018

Apologies for the concern caused in making contact regarding your gift card. Happy to read that my colleague was able to assist solve your issue. Customer Solutions Team

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★★★★☆

“B and Q vouchers ”

Written on: 17/05/2018 by DeangeloMcLean411 (1 review written)

I ordered a B and Q e voucher for my wife. I,m sure I gave her correct email address for it to be sent to. Anyway it did not arrive. I got in touch with Voucher Express and it was resolved fairly quickly… Read Full Review

Kf2801's Comment

Written on: 14/08/2018

Happy to have solved your query promptly

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★★★★★

“Excellent customer service. Very quick reply to my...”

Written on: 16/05/2018

Excellent customer service. Very quick reply to my query which was dealt with promptly… Read Full Review

Kf2801's Comment

Written on: 14/08/2018

Look forward to your next order !

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★★★★★

“Exceptional Customer Service”

Written on: 14/05/2018 by tobiasdoodle (1 review written)

Having experienced some technical issues ordering online I called the number to order over the phone. The person I dealt with was exceptional in the customer service she provided and went the extra mile to help me and get my orders through in time. Her attitude and telephone manner were excellent. Thank you. … Read Full Review

Kf2801's Response to tobiasdoodle's Review

Written on: 14/08/2018

Customer Solutions strive to assist all customers. Thank you for your feedback.

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★★★★★

“Reason response”

Written on: 14/05/2018 by stellajoseph (1 review written)

I entered an incorrect email address and contacted customer service. I received a very fast response and the matter was resolved on a few minutes. Excellent service… Read Full Review

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★★★★★

“Excellent service from Voucher Express”

Written on: 11/05/2018 by LunaPhillips40 (1 review written)

I had made a mistake with purchasing a Ticketmaster voucher. The member of staff sorted it out really quickly and responded to me straight away. Excellent… Read Full Review

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★★★★★

“Great service when I had to change email address”

Written on: 10/05/2018 by ldGibbons459 (1 review written)

Had the voucher sent to the wrong email and the team were amazingly quick and helpful in resending… Read Full Review

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★★★★☆

“John Lewis e-gift voucher”

Written on: 10/05/2018 by McClearytc163 (1 review written)

Went online to buy for my niece who had recently had a baby. After a few days with no acknowledgement from them, it turns out it hadn’t been received (despite the right email address). Within 24 hours of querying, the issue was rectified & e/gift voucher in the hands of the new parents… Read Full Review

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