Voucher Express Reviews - www.voucherexpress.co.uk

★★★★★
4.6 / 5
93% of users recommend this
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Latest Reviews

★★★★★

“Simply fantastic service ”

Written on: 31/07/2021 by Bain449 (1 review written)

Purchased a John Lewis gift voucher for a friend, I messed up the email address and their customer service could not have been faster or more accommodating to correct my error if they tried, excellent fast friendly (an actual person) service, thank you… Read Full Review

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★★★★★

“Very helpful indeed! ”

Written on: 30/07/2021 by Ismaelm136 (1 review written)

Really helpful customer service, helping quickly with all my questions. Thank you!… Read Full Review

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★★★★☆

“good service when delivering”

Written on: 29/07/2021 by husnain (1 review written)

good service quick and efficient… Read Full Review

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★★★★★

“great site”

Written on: 22/07/2021 by G-Spires (5 reviews written)

Its a great site to gift someone gift cards or vouchers from some of the best known brands in the market… Read Full Review

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★★★★★

“Great service”

Written on: 15/07/2021 by Crockett187 (1 review written)

Dealing with John Lewis staff is always a pleasure. A perfect service… Read Full Review

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★★★★★

“Brilliant customer service ”

Written on: 12/07/2021 by ArabellaLucas167 (1 review written)

I purchased a gift card and accidentally selected the incorrect date. I emailed the team who deal with gift cards who were very helpful and were able to change the date for the gift card and send it out to myself promptly. They emailed me on several occassions to ensure this was dealt with. Definitely recommend. Thank you John Lewis Gift Card team… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 10/07/2021 by Dave270 (1 review written)

Despite the time difference and location (10,000 miles away), the response to my query was answered within two hours. Highly recommended e-gift card servcie. Thanks!… Read Full Review

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★★★★★

“My Fenwick's voucher”

Written on: 08/07/2021 by Cicely (1 review written)

As on the previous occasions when I have ordered gift vouchers by phone. The phone call was pleasant and efficient. Then the voucher arrived the following day. Excellent and makes me feel that I will use the service again, especially for all the people who love Fenwick's stock… Read Full Review

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★★★★★

“Prompt response time!”

Written on: 06/07/2021

The voucher I ordered for a friend's wedding hadn`t been delivered to her email address on the allotted date. I emailed your service and the lady very promptly replied and apologised. She also sent ME the voucher to forward to my friend as it was clearly getting lost somewhere. I was very impressed with the service and my friend was thrilled with her gift that was only a day late. Thank you so much… Read Full Review

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★★★★★

“Problem solved, quickly and efficiently. ”

Written on: 06/07/2021

I had been sent a gift voucher by a company, but was unable to access it online - apparently it had been registered to an incorrect email,address. I recontacted the company to ask them to rectify the error or send me another one, but I heard nothing back. I was about to give up when I thought I would contact the helpline. They responded quickly, looked into the matter, kept me informed, got in touch with the company, and a few days later, they sent me the voucher, which I can now access and… Read Full Review

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★★★★★

“Helpful!”

Written on: 29/06/2021 by Fisherwoman (1 review written)

I lost my online token details and emailed for help. A person responded quickly and was so helpful. She found my details and went out of her way to ensure they got to me when I had a few tech problems. Excellent… Read Full Review

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★★★★★

“Quick reliable service ”

Written on: 28/06/2021 by rmDiaz100 (1 review written)

I had an issue with an online voucher not delivering to my mum for her birthday. I reached out via email and received really good support from your customer support colleague. She was really quick to get back to me and sorted my issue ASAP. My mum confirmed she has now received her online voucher and is looking forward to getting some new plants for the garden. Thanks again for your support :)… Read Full Review

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★★★★★

“Email address had to be changed”

Written on: 26/06/2021 by Bobbyu109 (1 review written)

I had to use customer service because the original email address was not permitting the recipient to receive their book token so I was very pleased to receive their assistance and ensure the gift card arrived on time to an alternative address… Read Full Review

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★★★★★

“I would recommend staff member for his care”

Written on: 20/06/2021 by MareliCorcoran308 (1 review written)

I raised an issue related to a voucher that I deleted from my inbox by error and I received a quick answer from the staff member. He went through the information provided, doubled check that it correct and valid then issued with a copy of the lost voucher… Read Full Review

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★★★★★

“He so helpful”

Written on: 17/06/2021 by CarolECW (1 review written)

Just been in touch with the advisor to query balances on gift cards, he was so helpful and professional. Great Service. Thank you… Read Full Review

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★☆☆☆☆

“Money taken but no evoucher!”

Written on: 13/03/2021 by marthebanks (2 reviews written)

Thought I was on John Lewis site buying an evoucher. After paying there was no email receipt nor evoucher sent. I checked my bank and saw that it was a company called voucher express not John Lewis! The site was very convincing and looked genuine. The money went out instantly. Usually when you buy something you get an email to confirm but not in this case. Am concerned… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 24/05/2020 by McDaniel233 (1 review written)

For some reason, my "instant" e-voucher for £10 was "queried" by their systems and had to wait 3 days for their "team" to look into it. THE MONEY WAS TAKEN INSTANTLY THOUGH! Needed it straight away but this obsiously didn't happen and now the product she wanted is out of stock and her birthday is ruined. Useless horrible company. Stay away… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 27/06/2019 by Fordhm1949 (1 review written)

I ordered a TK Maxx voucher online. It came quickly. I bought it for my son as a birthday present. We went to TK Maxx to use it, when he got to the till there was no money on it. This was highly embarrassing for him and me. I called the helpline and they apologized and said they hadn't put the money on the card. I was told someone would ring me back in 5 minutes. No one rang back so I had to ring again. I was told they would look into putting the money on the card and ring me back. Again no one… Read Full Review

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★★★★★

“Re issue of voucegwr”

Written on: 28/01/2019 by JS1962 (1 review written)

I ordered a Selfridges voucher for my son and unfortunately we didn’t receive it . When I contacted the company the issue was resolved immediately with a replacement voucher sent out in 24 hours. Fabulous service… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 06/08/2018 by kevincatchpole (1 review written)

Recently Bought a voucher (or tried) via paypal and it failed 3 times due some security problem. So I bought one on my card, went thru ok. checked my bank a/c and found the last paypal payment had not been returned. Contacted Voucher express, she said it had been paid back in full and I should try again(already explained I used my card in the end to get one). contacted paypal 2 days later they promised me it would be paid back in full(it hadn't or so I thought) they had only gone a paid me back… Read Full Review

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