written by Godlovesme on 04/03/2016
My new TV (less than 3 months old) developed strange quirks....turned back on by itself and even changed channels during the night. No way to turn off or change volume but I can change channels which I set at "1" during the night since it's silent. The cable guy tested all of their equipment and it turns out the new Vizio TV has some internal problems. Had heard of the great reputation of Best Buy and went to the store to rectify the problem. They would not make a house call to remove and exchange the TV. Turns out that guarantee is only good for 2 weeks. I have to dismantle everything and take it to the store for them to work with Vizio or deal directly with Vizio. I am a new widow and they dumped the whole problem back in my lap...I don't need any additional stress. The TV was a gift from my kids and after they installed it for me at Christmas time, they returned to their home in Oregon. I am very unhappy!!!
written by matrixalan on 12/02/2016
I wouldn't recommend Best Buy or the Geek Squad of Sioux Falls to my worst enemy. Throw in Magnolia and Control 4 and the lies will never stop until you run out of money. Run from all four entities, it is an endless money pit and no results. Where's my rabbit ears, even in today's world they will perform better than my $24k disaster.
written by Rodericku1947 on 14/01/2016
I've purchased a few items at Best Buy and have found that they staff with young, untrained, unknowledgeable staff who basically don't care. I get the feeling the company does not pay their staff well and therefore doesn't attract knowledgeable individuals.
written by TONYSANTIAGO on 25/11/2015
I PURCHASE A TV ON 11/24/2015 AND THE DELIVERY DATE SHOWS ON THE RECEIPT IS 11/24/2015. NO DELIVERY EXPECTS NOW UNTIL 11/272015. WHEN YOU CALL THE MACHINE NEVER UNDERSTAND YOUR PROBLEM ALSO THEY ARE UNABLE TO TRACK TOUR ORDER. IF TOU HAVE PLANS TO GO TO BEST BY IS BETTER THAT YOU GO TO ANOTHER STORES PRICES ARE SIMILAR
written by Dickson465 on 15/11/2015
On 11/10/15 we purchased a curved UHD TV at the store on N. Rock Road Wichita Ks. and paid for it by personal check with the intention of picking it up at a later date. We decided when we got home to have store deliver and set up (for additional fee). On Wed 11/11/15 I called the store to set up a delivery date and was told that I could no do this over the phone (because we lived over 50 miles from store) and had to come into the store to do this. The problem is we live 90 to 100 miles and this would not be feasible for us. We are very disappointed and unhappy about this. I have been trying all day to get this done and have been told by a lady at customer service in Georgia that it can not be done. Therefore as of this date we have asked for a refund and we will not be back to Best Buy again.
written by EileenDavis115 on 15/10/2015
Terrible experience and the worst customer service possible. Went to the store on 10/12/15 to upgrade three phone lines. The sales associate Rahil Shahin, was very unpleasant, unclear in answering questions. More than once he answered by nodding his head instead of speaking. Simply put he was lazy and didn't care about making the sale. During our encounter, I asked a question and his answer was not clear, when I explained that I don't understand, he asked in an a rude tone " which part do you not understand?" At that point I asked him if he was wiling to help me with this transaction and before I even received his answer a woman came around from the other side of mobile stand and asked aggressively "Can I help you? I asked who she was and she said "I'm the manager and you are yelling at my employee and I will protect him" !! To me, that last statement sounded like a line from a bad comedy movie. There was no yelling at all from any side, there was just pure laziness from the associate and complete rudeness from the manager. I tried to explain, to no avail, that I never yelled, but her mind seemed to be made. There was a another customer standing 2-3 feet away, I asked him, while the lady is watching, if he heard me yelling and his answer was "I didn't hear anything" At that point I cancelled the transaction, and requested the contact info. for the general manger and was giving a first name and the store phone number. When I requested the general manager's last name, the mobile manager, again responded sarcastically and in a rude way. I requested finally to speak to the sales manager, I explained briefly what happened and requested to know how my complaint will be handled and how, If at all, I would be notified. Her answer " I can't tell anything about that and I will not humiliate my employee for your satisfaction" !! unbelievable. I never requested anyone to be humiliated, I only requested customer service and accountability. Horrible place and incompetent staff. do not take your business their. I'm in the process of contacting their headquarters and the better business bureau.
written by LianaMiller321 on 07/08/2015
*****DO NOT BUY ANYTHING FROM BEST BUY***** WOREST EXPERIENCE EVER!!!!. GEEK SQUAD IS THE WORST SERVICE EVER!!!!! I purchased $2400.00, Whirlpool French door refrigerate from them in 08/14, and purchased the 3year extended warranty from them. In less than a year the refrigerator stop cooling. Called on Saturday and scheduled a service call for following Friday. This is was the earliest appointment they could give me even though they said this is an “EMERGENCY”. On Friday, they called and said the technique will not be able to make it and the next available apt is two weeks away. After talking to them for over THIRTY minutes and was put on hold for more than FORTY-FIVE minutes, they said they will send an email to the dispatch manager and they will call me as soon as they hear from the manager. Called them back after 2hrs they said the manager has not responded to the email. (AFTER THEY PUT ME ON HOLD FOR MORE THAN FORTY FIVE MINUTS). Called again after 2hrs same scenario. By now SIX HOURS has passed and the manager has not responded to the email and they could not find anyone to send to me house to repair the refrigerator. THIS IS HAS BEEN THE WORSE CUSTOMER SERVICE I HAVE RECEIVED. THIS IS THE LAST TIME I BUY ANYTHING FROM BEST BUY. IF I COULD GIVE THEM A ZERO OR EVEN A MINUSE RATING I WOULD. ONE STAR IS TOO GOOD FOR THEM. *****DO NOT BUY ANYTHING FROM BEST BUY*****
written by ffPowers438 on 08/05/2015
I needed accessories to my TV. After finally getting someone to help me after being ignored for a long time, I was told that they don't Carry any of the electrical accessories needed to plug in the TV which I had bought there. Then they just rudely walked away.
written by oliviaperry998 on 16/12/2014
I purchased online a TV on special. I gave all my info and everything and I did not get any tracking number and I saw my card got charged. I called and they said they could not find my info. They said they never charged my card. I had to call my bank and cancel. I was so angry
written by ab5900 on 09/11/2013
I purchased a Kaspersky Virus protection in Sept with Tech support. The CD was defective. I live 65 miles from the store. I drove back and the salesman activated it, took the original package and told me it was now activated. I got home and it was not active. I called Tech support. He told me it was activated on line (took hours). It was not working. I called again several times. Each time put on hold for over 30 minutes, one time the call was dropped and I had to start over. Today I am told that because I do not have the bar code from the box I must drive back to Altemonte Fl. to get it fixed. Nothing can be done on line. What a waste of time and trouble. Store policy says they cannot handle this problem on line even thuogh they have recorded every call and sale, plus have the sales receipt and all of my information!!! I have to spend my time and gas mileage again. I will not shop here again.
written by Lsrjj on 09/11/2013
11/8//13. Westchester, NY. Bought a Harmony Logitech to replace the one I'd had for several years.. Had to pay $98 for a Home Theater person to come and install it to work with my components. The two guys who came worked for two hours and managed to screw everything up. They left after telling me my speakers didn't work. I showed them howmtmget sound but they couldn't connect my system to the speakers. And TOLD ME THAT THEY HAD NO WAY OF KNOWING IF I WAS TELLING THE TRUTH when I told them it had worked yesterday.. Called Best Buy and was told they would call back with another appointment for more intelligent installers. NEVER CALLED BACK.
written by JamesStoves79 on 07/10/2013
Hi guys, I bought recently Samsung Galaxy phone and I have to tell you that I was very satisfied with provided service and also with price. I can only recommend you this eshop.
written by samuelli on 24/08/2013
Bought a laptop there the other day. Problem is that the people working there aren't all that interested in selling you anything, which I guess is good - no pressure - but they also seem just not that knowledgeable. I ordered my laptop online and just did store pickup since I knew what I wanted. The store pick up worked great so that's my 3 star review.
written by newbietoprofessional on 08/03/2013
I live in the UK and wanted to get a gift for a friend who lives in the US (The item I wanted to buy was a laptop). So I went onto bestbuy.com to place an order given that they advertise that they welcome international customers. I get to the checkout, can't enter my UK phone number (shocker) and want to enter my UK billing address for my credit card and the only address their system accepts is a US address?? In their *help* section they list an address in Texas that international customers should use as a billing address when placing their orders and I'm thinking to myself, "Is this some sort of a joke?", I've never heard of that kind of setup before. So... I give it a shot and lo and behold my credit card transaction is declined, no surprise there. Given that I really wanted to place the order, I gave bestbuy a call to place the order over the telephone. I spoke to this wonderful chap who agreed to help me place my order. I should have known something was wrong, because the first thing he asked for was my contact number; and when I started to give him my UK phone number, he said their system will only accept a US phone number. I was like what?? So I said OK and gave him the number of the friend I was buying the gift for who is in the US. So... we proceed through the order process, he takes my credit card details, then I asked him if he needs my credit card billing address; he said no because for international orders they have a special address which they use and they have a whole building full of people (experts) who will be able to obtain all the other required payment information through my card details alone. I was thinking to myself, "how in the hell does that work because which credit card company in their right mind would accept a transaction on a card with invalid billing address details???". Well, the chap seemed pretty confident about what he was saying so I agreed to proceed. He attempted to place the order and lo and behold, the transaction was declined, no surprise there again. So I gave him an alternative set of credit card details which just so happened to go through, "now that was a surprise", so I felt confident that I had placed my order and my friend was going to get their gift. After placing the order, I waited a couple of days and didn't receive an email confirmation of my order which was really odd so I called best buy to find out what was going on. I spoke to another nice chap who told me that the order was still processing and that I would receive a notification when the item dispatched. I should mention that my email address that they had against the order was incorrect because the first chap I spoke to had made a typo, so it was corrected and I was still feeling positive. A few days later no confirmation, notification, nothing so I called bestbuy again. Note that this is 5 days after placing my order. I spoke to yet another nice chap, only to be told that the order had been cancelled!!!!??? I was like what??? I asked what the reason was and they guy said it was because they couldn't charge my credit card, and I thought to myself, no surprise there as this "wonderful international payment system" they had sounded too good to be true and of course it was.. To top it off I received no notification telling me that the order had been cancelled so I could have easily sat on my bum for weeks not knowing what was going on with the order. This was the first time I had ever ordered anything from bestbuy and I can tell you it is the last time I will ever do so. Complete shambles.....
written by on 13/03/2011
Have had similar experiences to reviewers below. The website allowed me to purchase a camera that was not in stock, and arrange a delivery date that would never happen. Waited in all day on confirmed delivery date and it didn't turn up. Called customer services - first guy told me that bank had declined transaction (then I called the bank who said it had authorised transaction!), then the second guy said that the first guy had given me false info and the real problem was that the camera was not in stock. He said I should keep calling them to see when it is in stock. I said I shouldn't have to - their website should show accurate stock levels. He said the website had been problematic for a couple of months - I said that a multinational company such as Bestbuy should know to close down their website if they are having problems. I don't have any confidence in this company. It also took them a week to refund my credit card.
written by nicksmyth on 07/02/2011
The website allowed me to select a Canon Camera that was out of stock. It was meant to be delivered on Dec 15th ( a xmas present) I received it on Feb 2nd after weeks of calls with BestBuy customer services and 4 promised delivery dates. The camera never arrived on the said dates, the day before each delivery Bestbuy knew the item would not be delivered on the said date I was never informed and sat at home waiting on the camera.
Don't bother trying to escalate through the online complaints facility, feedback is even slower than via calls. Even when I had supervisors involved for the remaining 2 weeks of my hell it made no difference. They continued to make empty promises and never followed up.
BestBuy not ready for UK. They had the nerve to offer me £25 off my next purchase as compensation. Never go there!!
written by GazzerUK on 04/01/2011
I ordered a Panasonic Microwave Oven on 26/12/10 on bestbuy.co.uk website.
I chose the next available delivery slot which was 4/1/11. Got a delivery date confirmation email straight away. Account section of the website confirmed the delivery.
I telephoned customer service on the delivery day just to confirm it was coming. After some 20 minutes hanging on the phone I was told that the microwave was out of stock and had therefore not been dispatched.
It was a birthday present for my 80 year old mum, who had postponed a doctors appointment specially to wait in on the delivery date.
Presumably if I had not contacted them, they would have let her wait in all day?
This is very poor service from Bestbuy. I will definitely not be using them again.
written by Bluezed3 on 14/12/2010
The delivery of the washing machine was on time and prompt (within the time window I had purchased from the website). The problems came when I tried to return the product as I wanted to purchase a different version.
I rang up the call centre and arranged the delivery for a Wednesday (No email confirmation was received) as apparently they delivery but don't collect on a Saturday. I waited in all day and called the call centre 3 times during the day to which the (helpful but apparently useless) agents stated that they driver was on his way. When 5.30pm came I called the call centre again to which they then confirmed that the delivery company didnt know anything about the collection. (Great a wasted day!!!).
I then said that I was not waiting in for another working day and stated they would have to collect on the Saturday,to which the agent replied that they would collect the appliance on Saturday morning (Again no email confirmation received). On the Thursday night at about 9pm I received a call stating, for their outsourced delivery company, that they would be in my area on Monday for collection. Furious I rang the call centre the next morning (as they where not open at the time of the call) to which the Best Buy agent stated, dont worry it will be picked up on Saturday. Sure enough however this was not the case and I ended up waiting on Saturday for the collection (trying to call the Best buy call centre on Saturday resulted in a large phone bill and 20 mins of hold time). I then decided to wait on Monday for the collection as per my voice mail earlier in the week. Again the pick-up did not arrive. I now find myself waiting for a further confirmation of the collection date!!! Will I ever return this washing machine??? The answer is I don't know!!!
written by coultergist on 25/08/2006
I bought the TV from Bestbuy 4 months ago. They gave me the runaround over the phone, so I went to the store. At the service counter, I told the kid I had an LG 37" TV that was only about 2 to 3 months old and that the speakers were going bad. He told me to bring it in and they would take care of the problem. Taking a 37" TV to the store with a sprained knee is not easy. At the counter the girl said I did not buy the extended coverage. I said I did not need it because it is only 3 months old and the warranty is 1 year. I asked for the manager. The manager said they don't do TV's on site and they don't send out TV's over 25" to be fixed. His only answer to my problem was to offer me a discount on my next purchase.
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Teedock's Comment
Written on: 16/06/2017
went through similar situation with best buy. To much to list but I remember one of the punks from the greek squids told me I needed a stronger signal to get the static off my HD satellite receiver picture when you could buy the direct tv receiver there. lol, stronger signal for a discrete digital signal, either you got it or you don't. anyway I had to figure it out on my own and return box to fix problem. like I said several other problems back when hd first came out. I spent 6,000 dollars had several problems and zero support. I have never stepped back into a Best Buy since and neither should anyone who wants what they pay for.