Bestbuy www.bestbuy.com

My new TV (less than 3 months old) developed strange quirks....turned back on by itself and even changed channels during the night. No way to turn off or change volume but I can change channels which I set at "1" during the night since it's silent. The cable guy tested all of their equipment and it turns out the new Vizio TV has some internal problems. Had heard of the great reputation of Best Buy and went to the store to rectify the problem. They would not make a house call to remove and exchange the TV. Turns out that guarantee is only good for 2 weeks. I have to dismantle everything and take it to the store for them to work with Vizio or deal directly with Vizio. I am a new widow and they dumped the whole problem back in my lap...I don't need any additional stress. The TV was a gift from my kids and after they installed it for me at Christmas time, they returned to their home in Oregon. I am very unhappy!!!

I wouldn't recommend Best Buy or the Geek Squad of Sioux Falls to my worst enemy. Throw in Magnolia and Control 4 and the lies will never stop until you run out of money. Run from all four entities, it is an endless money pit and no results. Where's my rabbit ears, even in today's world they will perform better than my $24k disaster.

I've purchased a few items at Best Buy and have found that they staff with young, untrained, unknowledgeable staff who basically don't care. I get the feeling the company does not pay their staff well and therefore doesn't attract knowledgeable individuals.

I PURCHASE A TV ON 11/24/2015 AND THE DELIVERY DATE SHOWS ON THE RECEIPT IS 11/24/2015. NO DELIVERY EXPECTS NOW UNTIL 11/272015.

WHEN YOU CALL THE MACHINE NEVER UNDERSTAND YOUR PROBLEM ALSO THEY ARE UNABLE TO TRACK TOUR ORDER.

IF TOU HAVE PLANS TO GO TO BEST BY IS BETTER THAT YOU GO TO ANOTHER STORES PRICES ARE SIMILAR

On 11/10/15 we purchased a curved UHD TV at the store on N. Rock Road Wichita Ks. and paid for it by personal check with the intention of picking it up at a later date. We decided when we got home to have store deliver and set up (for additional fee). On Wed 11/11/15 I called the store to set up a delivery date and was told that I could no do this over the phone (because we lived over 50 miles from store) and had to come into the store to do this. The problem is we live 90 to 100 miles and this would not be feasible for us. We are very disappointed and unhappy about this. I have been trying all day to get this done and have been told by a lady at customer service in Georgia that it can not be done. Therefore as of this date we have asked for a refund and we will not be back to Best Buy again.

Terrible experience and the worst customer service possible. Went to the store on 10/12/15 to upgrade three phone lines. The sales associate Rahil Shahin, was very unpleasant, unclear in answering questions. More than once he answered by nodding his head instead of speaking. Simply put he was lazy and didn't care about making the sale. During our encounter, I asked a question and his answer was not clear, when I explained that I don't understand, he asked in an a rude tone " which part do you not understand?" At that point I asked him if he was wiling to help me with this transaction and before I even received his answer a woman  came around from the other side of mobile stand and asked aggressively "Can I help you? I asked who she was and she said "I'm the manager and you are yelling at my employee and I will protect him" !!

To me, that last statement sounded like a line from a bad comedy movie. There was no yelling at all from any side, there was just pure laziness from the associate and complete rudeness from the manager. I tried to explain, to no avail, that I never yelled, but her mind seemed to be made. There was a another customer standing 2-3 feet away, I asked him, while the lady is watching, if he heard me yelling and his answer was "I didn't hear anything"

At that point I cancelled the transaction, and requested the contact info. for the general manger and was giving a first name and the store phone number. When I requested the general manager's last name, the mobile manager, again responded sarcastically and in a rude way. I requested finally to speak to the sales manager,  I explained briefly what happened and requested to know how my complaint will be handled and how, If at all, I would be notified. Her answer " I can't tell anything about that and I will not humiliate my employee for your satisfaction" !! unbelievable. I never requested anyone to be humiliated, I only requested customer service and accountability.

Horrible place and incompetent staff. do not take your business their.

I'm in the process of contacting their headquarters and the better business bureau.

*****DO NOT BUY ANYTHING FROM BEST BUY*****

WOREST EXPERIENCE EVER!!!!. GEEK SQUAD IS THE WORST SERVICE EVER!!!!! I purchased $2400.00, Whirlpool French door refrigerate from them in 08/14, and purchased the 3year extended warranty from them. In less than a year the refrigerator stop cooling. Called on Saturday and scheduled a service call for following Friday. This is was the earliest appointment they could give me even though they said this is an “EMERGENCY”. On Friday, they called and said the technique will not be able to make it and the next available apt is two weeks away. After talking to them for over THIRTY minutes and was put on hold for more than FORTY-FIVE minutes, they said they will send an email to the dispatch manager and they will call me as soon as they hear from the manager. Called them back after 2hrs they said the manager has not responded to the email. (AFTER THEY PUT ME ON HOLD FOR MORE THAN FORTY FIVE MINUTS). Called again after 2hrs same scenario. By now SIX HOURS has passed and the manager has not responded to the email and they could not find anyone to send to me house to repair the refrigerator. THIS IS HAS BEEN THE WORSE CUSTOMER SERVICE I HAVE RECEIVED. THIS IS THE LAST TIME I BUY ANYTHING FROM BEST BUY. IF I COULD GIVE THEM A ZERO OR EVEN A MINUSE RATING I WOULD. ONE STAR IS TOO GOOD FOR THEM.

*****DO NOT BUY ANYTHING FROM BEST BUY*****

I needed accessories to my TV. After finally getting someone to help me after being ignored for a long time, I was told that they don't Carry any of the electrical accessories needed to plug in the TV which I had bought there. Then they just rudely walked away.

I purchased online a TV on special. I gave all my info and everything and I did not get any tracking number and I saw my card got charged. I called and they said they could not find my info. They said they never charged my card. I had to call my bank and cancel. I was so angry

I purchased a Kaspersky Virus protection in Sept with Tech support. The CD was defective. I live 65 miles from the store. I drove back and the salesman activated it, took the original package and told me it was now activated. I got home and it was not active. I called Tech support. He told me it was activated on line (took hours). It was not working. I called again several times. Each time put on hold for over 30 minutes, one time the call was dropped and I had to start over. Today I am told that because I do not have the bar code from the box I must drive back to Altemonte Fl. to get it fixed. Nothing can be done on line. What a waste of time and trouble. Store policy says they cannot handle this problem on line even thuogh they have recorded every call and sale, plus have the sales receipt and all of my information!!! I have to spend my time and gas mileage again. I will not shop here again.