I purchased a Kaspersky Virus protection in Sept with Tech support. The CD was defective. I live 65 miles from the store. I drove back and the salesman activated it, took the original package and told me it was now activated. I got home and it was not active. I called Tech support. He told me it was activated on line (took hours). It was not working. I called again several times. Each time put on hold for over 30 minutes, one time the call was dropped and I had to start over. Today I am told that because I do not have the bar code from the box I must drive back to Altemonte Fl. to get it fixed. Nothing can be done on line. What a waste of time and trouble. Store policy says they cannot handle this problem on line even thuogh they have recorded every call and sale, plus have the sales receipt and all of my information!!! I have to spend my time and gas mileage again. I will not shop here again.

11/8//13. Westchester, NY. Bought a Harmony Logitech to replace the one I'd had for several years.. Had to pay $98 for a Home Theater person to come and install it to work with my components. The two guys who came worked for two hours and managed to screw everything up. They left after telling me my speakers didn't work. I showed them howmtmget sound but they couldn't connect my system to the speakers. And TOLD ME THAT THEY HAD NO WAY OF KNOWING IF I WAS TELLING THE TRUTH when I told them it had worked yesterday.. Called Best Buy and was told they would call back with another appointment for more intelligent installers. NEVER CALLED BACK.

Hi guys, I bought recently Samsung Galaxy phone and I have to tell you that I was very satisfied with provided service and also with price. I can only recommend you this eshop.

Bought a laptop there the other day. Problem is that the people working there aren't all that interested in selling you anything, which I guess is good - no pressure - but they also seem just not that knowledgeable. I ordered my laptop online and just did store pickup since I knew what I wanted. The store pick up worked great so that's my 3 star review.

I live in the UK and wanted to get a gift for a friend who lives in the US (The item I wanted to buy was a laptop). So I went onto bestbuy.com to place an order given that they advertise that they welcome international customers. I get to the checkout, can't enter my UK phone number (shocker) and want to enter my UK billing address for my credit card and the only address their system accepts is a US address?? In their *help* section they list an address in Texas that international customers should use as a billing address when placing their orders and I'm thinking to myself, "Is this some sort of a joke?", I've never heard of that kind of setup before. So... I give it a shot and lo and behold my credit card transaction is declined, no surprise there. Given that I really wanted to place the order, I gave bestbuy a call to place the order over the telephone. I spoke to this wonderful chap who agreed to help me place my order. I should have known something was wrong, because the first thing he asked for was my contact number; and when I started to give him my UK phone number, he said their system will only accept a US phone number. I was like what?? So I said OK and gave him the number of the friend I was buying the gift for who is in the US. So... we proceed through the order process, he takes my credit card details, then I asked him if he needs my credit card billing address; he said no because for international orders they have a special address which they use and they have a whole building full of people (experts) who will be able to obtain all the other required payment information through my card details alone. I was thinking to myself, "how in the hell does that work because which credit card company in their right mind would accept a transaction on a card with invalid billing address details???". Well, the chap seemed pretty confident about what he was saying so I agreed to proceed. He attempted to place the order and lo and behold, the transaction was declined, no surprise there again. So I gave him an alternative set of credit card details which just so happened to go through, "now that was a surprise", so I felt confident that I had placed my order and my friend was going to get their gift. After placing the order, I waited a couple of days and didn't receive an email confirmation of my order which was really odd so I called best buy to find out what was going on. I spoke to another nice chap who told me that the order was still processing and that I would receive a notification when the item dispatched. I should mention that my email address that they had against the order was incorrect because the first chap I spoke to had made a typo, so it was corrected and I was still feeling positive. A few days later no confirmation, notification, nothing so I called bestbuy again. Note that this is 5 days after placing my order. I spoke to yet another nice chap, only to be told that the order had been cancelled!!!!??? I was like what??? I asked what the reason was and they guy said it was because they couldn't charge my credit card, and I thought to myself, no surprise there as this "wonderful international payment system" they had sounded too good to be true and of course it was.. To top it off I received no notification telling me that the order had been cancelled so I could have easily sat on my bum for weeks not knowing what was going on with the order. This was the first time I had ever ordered anything from bestbuy and I can tell you it is the last time I will ever do so. Complete shambles.....

The website allowed me to select a Canon Camera that was out of stock. It was meant to be delivered on Dec 15th ( a xmas present) I received it on Feb 2nd after weeks of calls with BestBuy customer services and 4 promised delivery dates. The camera never arrived on the said dates, the day before each delivery Bestbuy knew the item would not be delivered on the said date I was never informed and sat at home waiting on the camera.

Don't bother trying to escalate through the online complaints facility, feedback is even slower than via calls. Even when I had supervisors involved for the remaining 2 weeks of my hell it made no difference. They continued to make empty promises and never followed up.

BestBuy not ready for UK. They had the nerve to offer me £25 off my next purchase as compensation. Never go there!!

I ordered a Panasonic Microwave Oven on 26/12/10 on bestbuy.co.uk website.
I chose the next available delivery slot which was 4/1/11. Got a delivery date confirmation email straight away. Account section of the website confirmed the delivery.

I telephoned customer service on the delivery day just to confirm it was coming. After some 20 minutes hanging on the phone I was told that the microwave was out of stock and had therefore not been dispatched.

It was a birthday present for my 80 year old mum, who had postponed a doctors appointment specially to wait in on the delivery date.

Presumably if I had not contacted them, they would have let her wait in all day?

This is very poor service from Bestbuy. I will definitely not be using them again.

The delivery of the washing machine was on time and prompt (within the time window I had purchased from the website). The problems came when I tried to return the product as I wanted to purchase a different version.

I rang up the call centre and arranged the delivery for a Wednesday (No email confirmation was received) as apparently they delivery but don't collect on a Saturday. I waited in all day and called the call centre 3 times during the day to which the (helpful but apparently useless) agents stated that they driver was on his way. When 5.30pm came I called the call centre again to which they then confirmed that the delivery company didnt know anything about the collection. (Great a wasted day!!!).

I then said that I was not waiting in for another working day and stated they would have to collect on the Saturday,to which the agent replied that they would collect the appliance on Saturday morning (Again no email confirmation received). On the Thursday night at about 9pm I received a call stating, for their outsourced delivery company, that they would be in my area on Monday for collection. Furious I rang the call centre the next morning (as they where not open at the time of the call) to which the Best Buy agent stated, dont worry it will be picked up on Saturday. Sure enough however this was not the case and I ended up waiting on Saturday for the collection (trying to call the Best buy call centre on Saturday resulted in a large phone bill and 20 mins of hold time). I then decided to wait on Monday for the collection as per my voice mail earlier in the week. Again the pick-up did not arrive. I now find myself waiting for a further confirmation of the collection date!!! Will I ever return this washing machine??? The answer is I don't know!!!

I bought the TV from Bestbuy 4 months ago. They gave me the runaround over the phone, so I went to the store. At the service counter, I told the kid I had an LG 37" TV that was only about 2 to 3 months old and that the speakers were going bad. He told me to bring it in and they would take care of the problem. Taking a 37" TV to the store with a sprained knee is not easy. At the counter the girl said I did not buy the extended coverage. I said I did not need it because it is only 3 months old and the warranty is 1 year. I asked for the manager. The manager said they don't do TV's on site and they don't send out TV's over 25" to be fixed. His only answer to my problem was to offer me a discount on my next purchase.