Ordered rolls of dog bandages , supposedly a promotion of multiple rolls , website was deliberately vague , you were made to think it was a good deal. In reality the price of over six pounds was for one roll but if you went directly to the suppliers website the rolls were just over two pounds. This company needs to be avoided at all costs unless you want to pay triple the price for items.

Paid for next day delivery. 1 item turned up next day and the rest nearly a week later. Told I am not entitled to a refund as 25% of the parcel come next day. What a joke, what a disgrace.

I ordered a man overcoat online, according to their recommended measurements . On arrival I realised that wasn't the case and I have to return the parcel ASAP. I tried to get a return order through their website but my order wasn't recognised. I went to local Post office and returned to the original address on the parcel. Sent them the tracking order and they confirmed everything is OK and I should give 15 days for my refund. Now after 17 days I contacted them again and they said nothing was return and they don't recognised the signature on return order basically blaming the carrier for the issue. Please be careful !

Did not receive my items in the post was told they had been sent and can't do anything waited over a month no refund or explanation just out off pocket !! Never yous Debenhams as you may not even receive your parcel And they don't care. !!

Absolutely disgraceful customer service. If i could give zero stars then i would. I originally purchased a faulty item from a concessionary brand but subsequently feel there has been unreasonable barriers to make a simple return. This has so far taken me over 4 weeks to get to the position where the item has now been collected but they have confirmed i need to wait a further 11 days for my refund to be processed. If not received by this date I AM expected to chase again. Over 13 emails i have sent to their customer service team over recent weeks on the matter, purely to return an item. In addition to that they seem to have unreasonable barriers to make a complaint. COUNTLESS times i have asked for the matter to be raised as a formal complaint and yet this still hasn't been completed as apparently they don't have a formal complaints process. Latest response was 'We don't have a department for complaints this is dealt with by Customer Services.' I don't care who it is dealt with i just want the complaint raising. I fully appreciate the order was through a concessionary brand, but they really need to review their existing processes & improve the customer service they themselves offer. I am truly shocked by the service received with such a reputable brand, which i had looked at their reviews before purchasing now as there is definitely a common theme!!

Absolutely shocking experience when trying to return an item!! it's just a ping pong of emails from different advisors with delay tactics. Rather than servicing a customers request and spending time to investigate the circumstances, they instead ask for the customer to show proof of refund even though they provide you with a nominated courier. Regardless of proof, how about the fact that the warehouse is in receipt of a product that the retailer hasn't refunded?!! - Shocking experience! Theres a lack of efficiency from the staff with one of the emails being signed off as ''Boohoo'' and signposting me to the Debenhams website!??? (They clearly hadn't read the email threads properly to suggest I'd emailed Boohoo Vs Debenhams!) My first email to Debenhams was on the 23/07 requesting a returns label and 13 emails down the line and the product being successfully returned, i still have no refund!! Various advisors kept telling me that the ''Living and Home'' brand will be in contact even though I purchased the order via Debenhams and paid on the Debenhams website site so it should be Debenhams taking accountability of the situation! What a waste of their resources to not be able to service such a simple and easy request nearly two months down the line! Lastly they told me their policy is to refund customers after 15 days of the item being returned, yet this is contrary to the the Consumer Contracts Regulations Act 2013 which states this should be 14 days. Poor excuse of a company!!!! Avoid at all costs

I purchased 3 items at the end of March for a vacation I was taking. Unfortunately 2 were not suitable (1 poorly made, and the other a poor fit). I returned both in the packing they were delivered in, with the supplied note detailing the products returned. Only one was refunded and their customer services refused to accept they were in the same package and refused the refund stating that they should have been returned separately As they were from separate suppliers. Since I paid Debenhams for the complete order my argument was that they were In receipt of the total sum, they must make the refund. Customer services agreed to look into to it, but on return from my vacation at the end of May, NOTHING HAS BEEN DONE AND NO EXPLANATION HAS BEEN GIVEN. THIS AMOUNTS TO SHAM AND YOU SHOULD NEVER PURCHASE FROM THIS COMPANY.