Unfortunately I couldn’t give them zero stars... Left my RS6 with them last year at Gatwick, when returned the brakes were smoking hot, the radio retuned to Kiss and an empty tank of fuel. I was told to email complaints which I did - they completely ignored my email. I gave them one last try this year thinking it was a one off. I expressed my concerns to the gentleman checking in my car. I made sure I took photo evidence this year of Milage and fuel levels etc. My car was reporting 110 miles to empty when I dropped the car off. The car travelled a total of 16 miles whilst I was away - somehow it now only had 40 miles left in the tank..... My RS6 had obviously been used for doing standing starts for thier lunchtime fun. The manager on duty just said I needed to email complaints again same as last year and when I made him call the duty manager and he told me that he wouldn’t trust maple manor to look after a nice car and what did I expect!! I was in the car park for around 40 minutes trying to deal with this and during this time I would estimate that around 50% of people collecting thier vehicles made a complaint. Please people do not ever use this company they have no respect for other people’s property.

Absolutely disgusted by this company. Do not use them! I booked a weeks parking with them in Gatwick in July 2018 the day before I was due to travel. At drop off the staff were unhelpful but I thought it was just staff being lazy and thought nothing more of it. I was given a ticket with my reference number on it and instructions to call a number when I got my baggage and then go to car park 5. Car park 5 is just outside the terminal. I was travelling with a 1 year old and a 5 year old child and a 65 year old. 3 suitcases to add in to the mix. We returned from a 4 hour flight at 1.30am. We’re all exhausted and paid £100 to ensure we don’t have to walk to the long stay carpark and instead the car should be ready and waiting for us right outside the terminal. Well that didn’t happen at all! We called the number and it was engaged. So we made our way to car Park 5. Found one man there and asked where my key and car is. He laughed. I asked him what was so funny and he said the cars not here. I wasn’t sure if he was joking or serious but I didn’t find it funny at all. Eventually he said, the company went under yesterday so everything’s changed. I have to go back into the terminal and call the number again and they will tell me where to go to get the car. Frustratingly I had to return to the terminal, with kids and luggage. The First Lady who answers the phone clearly couldn’t be bothered to explain what was going on and didn’t see the big deal in it all. She eventually hung up after reciting me directions and referring me to my ability to read the pick up instructions. I tried to explain to her that the written instructors say go to carpark 5! Anyway I had to walk 10 mins with kids and luggage to eventually get to the right place. There I see lots of staff hanging around but no one has my key or indeed my car. So I wait another 10 mins or so. The car is returned and when I turn the engine on, the radio is on full blast which wakes the 1 year old up. Clearly they have had fun in my car. There is a scratch on the car. My car is a sep 2017 merc 4x wheel drive. I ask the staff to take a picture of the damage and they said we don’t need to do that. Not one apology or anything. I told them that the service was rubbish so they said email the office! I would have been better off parking in long-stay for less money and it would have been faster than using this company. Horrendous service. Was told by one member of staff that the company lost its licence to use Gatwick car parks yesterday but that they will have it back again in a week or so. They didn’t email or message me about the change either.

The 3rd time that I have used Maple Manor. The car looked ok when I picked it up but after getting home and washing the car to get all the dirt off there was a 3 inch scuff on the wheel rim. This was very annoying as the wheels had all been refurbished and sprayed black just 3 weeks previously. Maple Manor need to be honest and admit / report any damage to the car rather than attempt to hide it. The car park is very narrow in Gatwick South terminal and I guess a lot of wheel rims will be damaged if sufficient care is not taken by the Maple Manor staff.

I've used Maple Manor many times in the past and have never had a problem Car was spotlessly clean when it went in and on collection noticed a large patch of mud on the back bumper only which was strange but put it down to weather and storage conditions. Cleaned the car the day after I got home and when the mud washed off there was a large dent/scrape in that particular spot. Rang Maple Manor to complain and they said my responsibility to check car before I left car park. I explained I'm not standing around in a car park late at night wiping mud off the car to check it. Their response was that it wasn't their problem and it could have been my fault on the way home. I asked for the photos they took when the car went in and came back but was told to email in. Will NEVER use again - facing a damage bill of just under £800.

Do not under any circumstances go near this company. I travelled from Gatwick in January 2018, my car had recently been serviced and passed its MOT. The vehicle was collected from the hotel and taken to secure parking. On my return driving out of the hotel heard a knocking noise from the front of the car so I pulled over to check, couldn’t see anything but it continued so I pulled over again and reported it to Gatwick Parking. Drove home at a steady pace and booked my car in for inspection. £169.00 later, a spring had snapped at the top, clean break, no corrosion! Parking and holiday extras refuse to take any responsibility and state machanical breakdown is not covertered as stated in terms and conditions. The probability is one of their drivers hacked my car over speed bumps or pot holes! I saw some of the drivers, didn’t look great! Never ever again will I leave my car anywhere to be driven by some animal! ##- Please type your reply above this line -## Your request has been updated. To add additional comments, reply to this email. This placeholder: 26 Feb, 09:41 GMT Hi  Your complaint has been brought to my attention as my colleague has been away from the office. Having contacted the manager at Maple Manor who is handling your claim he has clarified that regardless if it was reported prior to departure or not, they are not liable for mechanical breakdown or malfunction, which they consider a broken coil spring to be. This is clarified in the terms and conditions that you signed on check-in and whilst they do sympathise they do not deem that the phone call is relevant to the claim and there is nothing more constructive they can offer. In view of the above, Maple Manor do not accept any liability for the given reasons and I am sorry that our intervention has not been of more help on this occasion. Kind regards Customer Experience Team Lead

Arrived 17th September 2am In short no staff not answering phone Just told take it up with management Had to wait 2 hours Collect our own car Bentley from a field Go back to distraught wife standing with cases driving my own car back to airport Staff not a clue what to do Waiting for an apology of sorts don't hold your breath God help you if you book in winter Might as well take you car to their field yourself and hand over your money there

I got my car back damaged and an item stolen from my arm rest, after a thorough investigation I am told the damage was already there, although you cannot see anything in the photo taken when the car was dropped off and the staff say they didn't take the item, so they obviously didn't take it, I really thought someone would say "yeah it was me I stole it" AVOID

How to ruin a great holiday? use Maple Manor Parking at Gatwick. This is the 2nd time I have used them. The first time I waited 1.5 hours for my car. After seeing the same drivers return again and again I was told it was traffic congestion by the operators. When the driver arrived he said "I only picked it up 10 minutes ago!". To their credit, I got a full refund and decided to give them another chance. 2nd time - 35 minute wait for the car, driver scraped the roof of the car with the car park entrance height barrier without lowering the air suspension and the 'premium valet' was far from premium with dirty alloy wheels and water stains everywhere. Looks like it just went through a petrol garage car wash machine...Don't use this firm if you value your car and your time. Get a taxi, use the train or go to another airport...

We phoned after we had collected our luggage, and got a quick answer telling us where to pick up the car. When we arrived in the car park there were already a lot of people waiting for their cars. After about 25 to 30 minutes waiting, watching about 1 car every 5 minutes turning up, we called again and were told they were very busy as a lot of flights had turned up, which they must have been expecting as everyone gives return flight information. Our car did not arrive until we had been in the car park for 50 minutes, we had expected to be home by this time. Not happy.

Upon return to the airport I telephoned Maple Manor Parking as we were going through Passport control and was kept on hold for over 15 minutes - in which time we had collected our cases and made our way out of the terminal before I spoke to a human - it then took another 35 minutes of waiting until they returned the car. As the driver turned up with the car I noticed a small dent in my drivers door. The driver was not interested in talking about it and told me to take photos and email customer services which I did, only to receive a short email back from someone stating "the dent must have been there when you arrived, you just didn't notice it under the dirt" The only reason the car was dirty was because it was pouring with rain on the way to the airport. I have used MMP before and they were very good but I will never use them again and would advise everyone to keep well away from them. I am still awaiting a reply for my second email requesting to see copies of the photos their driver took on my arrival.

got my car back,with about 175 extra miles on the clock, radio station changed , bits missing from inside of the car, and crisps in the drink holders !!

After driving 6 hours I telephoned 25 minutes before our eta as requested by the company. On arrival at the Hilton hotel we then waited 20 minutes watching cars drive up and be met before telephoning again and were told to wait with the car. After another 20 minutes my husband was so cold he moved into the foyer and I checked in. 10 minutes later the driver turned up. I telephoned the company to register our complaint and was told I could get 25% off my next booking. Of course I replied that there was no way we would ever contemplate using Maple Manor Parking again. On our return to Gatwick we waited 5 minutes in the car park before the driver came and I feel that is acceptable. However it is not enough to make us change our minds as we had not received the service we had paid for.

Terrible company. Our car was damaged when we collected it and the company have refused to accept respinsibility and cover the cost of the repair. Do not use them.

I would certainly not recommend parking with Maple Manor. My car was damaged whilst in their care and they basically want nothing to do with it because I didn't immediately notice the damage and report it to them before the car left their care. I tried to be diplomatic via email but they aren't interested so now I am making it my mission to warn other drivers of the shoddy service I receive. If you want to pay £100 for a damaged car then Maple manor are the boys!

Stay Away!

On delivery of my car the driver left fairly quickly and did not do the customary walk round the car! This raised my suspicion so I walked round the car to discover serious damage and scratches to rear wing!! I went and caught the driver before he got on the escalator and brought him back, only for him to say sorry he hadn`t seen it!!! Once I reported the damage to Maple Manor I received an e mail to say they had checked their cameras and the damage must have happened in the car park, please could I get 2 quotes for the repair as insurance not covered on private property!! Terrible service!

Rubbish service, they had my flight number so the car should be here but that would be too simple. Will not use again. Currently 15 minutes and counting

I had to wait 25 minutes after phoning for my car to be delivered. When I told an arriving family to bear this in mind when you return, the Maple Manor guy went mad and started really berating me "how dare you, that is so out of order, how would you like it if I came to your place of work and told your customers that your service was really bad" etc I told him that people have a right to know and he just carried on aggressively having a go at me! What a bunch of jokers. Never use these!