written by rnPayne247 on 13/01/2024
Where shall I begin with this one….. please avoid at all costs!! Firstly, we were not fully informed of the price guarantee as were told on our initial visit if we found a car cheaper on Auto Trader it would be matched. After finding a cheaper deal we were then told it was out of a certain radius which was not presented to us on the first visit. We were not contacted when told we would be which is not great communication. I finally received a belated call to say the car was ready. When I asked if the paintwork on the door had been done and the seats had dried out where the window had been left open, I was told yes it had and was ready for collection. We therefore visited only to find the paintwork had not been done. They were apologetic and did arrange for this to be done the same day but this extended the length of time we were there. We asked for the one day's insurance we had paid extra for only to be told when going through the long process that they could not insure us and so we had to arrange our own insurance! One of the reasons for getting the advantage cover was that this was included. I therefore arranged my insurance on my phone and when I had completed this process was told there was no log book so the car could not be taxed online. We were told we would need to go to the post office which was a 20-minute drive and apply for a vehicle registration certificate. It was 5:20 by this point and the only offer given was that someone could drive us there to do it. I also noted there was a £25 fee for doing this which I am guessing would be payable by us even though we were not told at any time that there was no log book with the car. It was even suggested by one member of staff who worked there that we could take the car with us and go to the post office on the way home! So, they expected us to drive an untaxed car home with two young children, not impressed at all. I would like to point out that after I sent an email to them, I did get an apologetic response and my deposit back but this wasted a week of my time. I would not use this company again and would certainly not recommend them. I am glad to say I have since found a new car and the service received from that company was second to none so my faith has been restored but not with the Car Shop, Northampton.
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