Yorkshire Water Reviews - www.yorkshirewater.com

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★★★☆☆
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Latest Reviews

★★★★★

“Drain clearance”

Written on: 09/04/2020 by mkDevine325 (1 review written)

Just had a visit from yorkshire water ,a one man team , l found him very polite and professional, he has done a great job and my family and l are very grateful… Read Full Review

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★☆☆☆☆

“Couldn’t care less”

Written on: 10/03/2020 by MrGJB (1 review written)

The service levels are appalling. They show no empathy, courtesy or care towards their customers. They are currently laying a new pipeline from Watersheddles/ Ponden to Oldfield treatment plant. The treatment plant is also being used for the storage of plant, machinery, materials and spoil which is being excavated for the new pipeline. The place is an eyesore. Heavy plant and machinery is constantly up and down Oldfield Lane causing damage to the road surface, dry stone walls are collapsing… Read Full Review

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★★★★★

“Dealt with complaint with sensitivity”

Written on: 11/06/2019 by lh345 (1 review written)

Had a very large bill through the post at the end of the year due to a couple of mistakes that occurred on their system. Got through to a complaints manager who was delightful and very sensitive to the issue. For most complaints I've had to go through several layers of telephone management but this time it was smooth and well handled… Read Full Review

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★★★☆☆

“Poor service when moving”

Written on: 22/01/2017 by Schwartz373 (1 review written)

I have just moved out of Yorkshire Water's area and provided them with a final meter reading. I got a prompt email response from them saying that even though I paid by monthly direct debit, there was an outstanding balance of £78 and they would send a final bill within 7 days. Never got a bill, but a few weeks later received a reminder about the outstanding amount. I immediately rang them told them I had not received a bill, paid the outstanding amount by debit card and requested they send a… Read Full Review

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★★★★★

“Water leak”

Written on: 27/12/2016 by 355Burke (1 review written)

I discovered a leak to my water supply pipe the Christmas week. Yorkshire water were very helpful and repaired the leak quickly. Excellent service!… Read Full Review

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★★★★★

“Blocked pipe ”

Written on: 22/11/2016 by pyClancy487 (1 review written)

Yorkshire water came and sorted our blocked sewerage pipe we only rang one day and they came the next very very helpful chap who came he flushed pipe and bingo job done waste paper from toilet was spilling out of drain he also cleand this up too .well done yorkshire water 100% good to know there is still quality workmen out there a very satisfied customer… Read Full Review

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★☆☆☆☆

“Very bad ”

Written on: 01/08/2016 by mrMeier498 (1 review written)

They have put me on hold when I said I live on a caravan site! We have no water has there is bacteria In the water. There is elderly people on the caravan site (78 year old) and they have no way to getting to the THRONE as they do not drive and it's a bit far to the village to walk and carry water! There is new baby's on the caravan site and there mums do not drive We have been fobbed off like 2nd class Cytisines… Read Full Review

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★☆☆☆☆

“Unprofessional Masters of Misinformation. Won't Honour...”

Written on: 23/03/2016 by GWang (4 reviews written)

I made my way up the chain of command as their Complaints process stated. Finally to a Senior Manager M/s R Chamberlain of Yorkshire water who Refused to Honour the Words given and verified by their Supervisor at least twice and now she Making me pay the whole Bill minus a Punitive £50 off for all their Expensive errors! Ignoring the Original promises, this coupled with the Expense of Numerous phone calls, Time waiting for their calls, Ill Health and my Visit to the A & E because of their… Read Full Review

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★★★★★

“Very helpful ”

Written on: 11/03/2016 by MarielaMcMillan29 (1 review written)

I've been struggling with my bill and was concerned about paying the arrears. Called Yorkshire Water who were so helpful and made me feel at ease. Thanks so much Yorkshire water!… Read Full Review

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★★★★★

“water testing”

Written on: 14/01/2016 by Elric (2 reviews written)

Fantastic fast service. Came the next day to check metal levels in the water for me. Great communication and the person I dealt with who came to do the testing explained everything to me. Perfect could not ask for a better service. Big thumbs up from me for Yorkshire Water… Read Full Review

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★★★★★

“Good service so far...”

Written on: 29/10/2015

We've had dealings with Yorkshire Water a few times for different reasons and each time they've been really good, but the last occasion involved a letter they sent me for an overdue bill. We'd actually paid the bill, but the cheque must've got lost in the post. What was nice was the tone of their letter - a polite reminder to pay rather than anything more heavy-handed. It's only a little thing but politeness and the granting of the benefit of the doubt to the customer is so nice and very… Read Full Review

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★☆☆☆☆

“Awful company to attend appointment ”

Written on: 10/10/2015 by Israrbegum (1 review written)

Yorkshire water is a disgrace.i have a leek in my basement which was caused by Yorkshire wate. I have contacted them and waited 4 days for them to attend. On all 4 occasion they failed to attend. Constantly contacting them at least 2 times a day in a 0845 number they pass the call on to their conractors who never turn up. This company is run by idiots… Read Full Review

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★☆☆☆☆

“CCJ”

Written on: 22/06/2015 by SheaJordan (1 review written)

Checked my credit and found that I had CCJ from NPower back 2011. I was surprised because it was for a small amount of money. I even paid for it and they were still writing to me to demand payment. They are the worst company in Britain. And their customer service is very poor… Read Full Review

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★★☆☆☆

“Workers blocked road causing damage to car.”

Written on: 10/01/2015 by gainesy (1 review written)

Complained to yw as car was damaged when their incompetent contractors blocked the road causing damage to my car. They were not interested at all. Very poor… Read Full Review

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★★★★☆

“Customer service”

Written on: 12/12/2014 by Rose92 (1 review written)

I have received a bill that was a bit high for 3 months in a property of 2. I called to customer service and the lady was amazing! She handled the situation very well, and after all gave me a call to tell that everything is sorted out, she's altered the bill and advised that engineer will contact me soon. She was extremely nice and helpful! 10/10 for her… Read Full Review

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★★★★★

“Brilliant "No Fuss" Service”

Written on: 29/08/2014 by Dagpag (1 review written)

Just had a water meter fitted by "Billy" at Aqua Force and I was so impressed by the service. Installation is free and usually takes about 45 mins, but because my stop tap was faulty, it took about an hour. Billy was extremely polite, courteous and explained everything that he would do and how my bills would change in future. He showed me the installation on completion, which was a very neat & tidy job. The meter can be read electronically but I can easily read it myself if I need to check. If… Read Full Review

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★★★★★

“Faultless service”

Written on: 23/07/2014

We moved house last year and have just been sorting out last year's water and sewerage bill and the one for this first quarter. We had a slight leak at the new house which we didn't know about. They alerted us to this, sent someone out to fix it straight away free, then gave us an allowance for this against both bills. Not only that, but when I mentioned we were still paying for water for our old house which has only just gone on the market, they gave us a complete refund (which was a… Read Full Review

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★★★★★

“Blocked drains”

Written on: 19/04/2014 by Mary577 (1 review written)

We unfortunately get a problem of blocked drains about once a year requiring Yorkshire Water to attend the problem. Whilst the problem is always resolved we have not had any feedback of the problem - why it was caused and any action that may be able to be taken to stop the problem re-occurring, the guys who came today were really excellent and explained what caused the problem and what can be done to alleviate future problems. Vincent Clark & Dave Parker should be nominated for an award for… Read Full Review

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★★★★★

“Excellent prompt service!”

Written on: 09/02/2014 by OliverL16 (1 review written)

Twice we have had to contact Yorkshire Water. The first time our water went off they had located and fixed the problem within one hour which was the timescale they had told us. The second time we had a blocked drain which another company had been unable to clear. They were efficient and showed us where the problem with the drain on our property was so that we would be able to easily sort it out ourselves next time. Would definitely recommend them for their fast, friendly service… Read Full Review

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★★★★★

“Great service!”

Written on: 26/12/2013 by Leahjj (1 review written)

Great service from Yorkshire Water, they responded quickly and came out to me on Boxing Day to unblock my drains!! … Read Full Review

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