Anglian Water Services Ltd Reviews

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Latest Reviews

★★☆☆☆

“Attempted overcharge”

Written on: 07/03/2018 by JairoVaughn (1 review written)

Having paid by direct debit for a year, the final balance meant that I owed them £11.00. They proposed that the direct debit should rise to £27 a month. I had not read in the newspapers that water charges had gone up by over 30%, so I declined their kind offer and cancelled the direct debit. Now they can to the inconvenience of billing me each quarter and then resolving the incorrect charge with the estimate not being the same as the actual meter reading… Read Full Review

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★★★★★

“leak from neighbours meter”

Written on: 07/03/2018 by Duffy307 (1 review written)

very quick response and repair of an outside leak on house next door which is unoccupied we reported it on Sunday and it was fixed Monday morning good job thank you. … Read Full Review

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★★★★★

“Fantastic service exceeded expectations .”

Written on: 31/12/2017 by Lenh (1 review written)

We had a problem with the stopcock in our courtyard springing a leak on Boxing Day. As we have emergency insurance I phoned the company and they said someone would come out as soon as possible. After three days and many phone calls someone turned up and said he could not do the job and suggested I contact Anglian Water. I called their leak reporting number and was told someone would be out the next day between 12-4:00. We got confirmation texts about the times but frankly did not believe for a… Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/12/2017 by SGirling (1 review written)

Just want to say thank you  to the people who solved my water issue to my sprinkler system. They were helpful and polite. Nothing was too much trouble and I am grateful that the problem was solved quickly and efficiently. So 10/10 to your staff… Read Full Review

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★★★★★

“replacement water meter”

Written on: 07/08/2017 by audreycap (1 review written)

Moving into our new home we were mortified to be informed within 3 days by Anglian Water , that our water meter would have to be moved due to contaminated soil which they would move free of charge but we needed to replace 50m of water pipe along our drive to our property ourselves.This was an enormous task but with the guidance and support from Anglian staff it made the situation alot less difficult.They were always just a phonecall away. The team who replaced meter were professional and very… Read Full Review

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★★★★★

“Blocked sewer”

Written on: 25/07/2017 by utilityman (1 review written)

Our waste water was not running away so after rodding the final section of pipe which went out to the road, I contacted Anglian Water. When the technician came out the following day, he was able to locate the source of the problem which was 200 yards up the road. Clearing the blockage proved to be a lengthy and difficult task. However, the technician made the effort to come to our door several times to keep us updated on progress. From what I gathered, heavy machinery was required to clear… Read Full Review

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★★★★★

“Best service, quick and efficient, amazing customer...”

Written on: 14/04/2017 by JeffersonDavidson474 (1 review written)

We had a blocked drain at our Nursery. Anglian Water were out within the hour. They worked extremely hard to resolve the issue, which was quite big! They advised us a contractor would be out to clean up the sewage the following morning, which they were. Every single one of the men that came to the Nursery were professional, extremely hardworking and thorough, and cleaned all the toys in our garden as well as the surface areas. I could not have been more impressed with the service we have… Read Full Review

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★★★★★

“Blocked sewer”

Written on: 19/03/2017 by McDonald421 (1 review written)

had a blocked shared sewer. Rang at 9am this morning. AW were out by 10.30. Difficult job but they were brilliant and by 2.30 my problem was solved. Good service nice chaps… Read Full Review

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★★★★★

“water under house”

Written on: 10/01/2017 by NeilD74 (1 review written)

I've had a problem with water under floorboards for past few months. Not being a mains problem but they sent someone out, twice in fact. Including a drain specialist.The people I spoke to on phone were fantastic,they came next morning. If only every company I dealt with had customer service like this. so credit where credit is due. Keep being Awesome… Read Full Review

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★★★★★

“Anglian water, amazing service thank you!”

Written on: 24/11/2016 by Wendybarrington (1 review written)

Brilliant service from start to finish! My neighbours and myself had a sewage blockage. The lady on the phone was really helpful and sent two men out that morning to unblock the sewer. Unfortunately they couldn't access my neighbours property to be able to finish the job so they sent another man back later when my neighbours would be at home. The blockage was sorted that evening. They then arrange a clear up of my garden for the next day, emptying my pond out and replacing the soiled… Read Full Review

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★★★★★

“Lovely helpful staff”

Written on: 09/10/2016 by Charity466 (1 review written)

Spoke to a lovely lady on the live chat function on their website who helped me with my query promptly. She was very friendly in every instance of communication. Their service is very easy to use and the water itself is a high quality where I live. No issues thus far, lovely company!… Read Full Review

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★★★★★

“Sinking highway manhole cover.”

Written on: 10/06/2016 by stevezipperheadansell (1 review written)

 I reported a manhole cover in the main highway on June 6th where I live. They sent someone to inspect the cover that afternoon and it was repaired on 8th June. And a very decent job they have done also. I have been reporting potholes in this area to Lincoln council Highways dept and the holes I reported in January 2016 are still there untreated. Its a shame we can not get Anglian Water road repair operatives to fill in the potholes instead of the council because maybe then they wont appear… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 08/03/2016 by REDRUM100 (1 review written)

I noticed a water leak coming out of the ground on the morning of Sunday 6th March 2016 just up the road from my house, the stream of running water stretched 100 meters to the drain. I rang Anglian Water Customers services who took all the details etc, and asked if it was a hazard. Explaining that with -6 temperatares expected that night it could be, they said someone would definately attend in a few hours. The engineer did come out after a few hours as you could clearly see he had marked the… Read Full Review

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★☆☆☆☆

“Damaged my vehicle! Whilst Working at my neighbours”

Written on: 30/01/2016 by Toddha162 (1 review written)

Anglian water attended my neighbours house whose manhole cover is next to my driveway where my car was parked, the wife looked out the window as they were packing up and saw a piece of equipment or a tool of some sort leant against my car, by the time I had got down the stairs they were driving away. Upon inspection I discovered a deep scratch where the tool had been, my car was basically immaculate as I am a vehicle detailer by trade so know it was not there previously, Anglian water… Read Full Review

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★★★★★

“Assistance with Mothers Bill”

Written on: 07/01/2016

I rang today to discus my mothers bill which I believed to be incorrect. The lady I spoke to quickly identified a possible error and requested a meter check. We arranged that she should ring back at an agreed time to enter the reading and rectify the bill. The call was on time and the assistance she gave could not have been better. Once everything was agreed and arrangements made for a refund I was left with the impression that the lady have gone the extra mile to sort the problem and was a… Read Full Review

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★★★★☆

“Speedy leak fix”

Written on: 21/04/2015 by Boblaughton (1 review written)

Stop tap had been leaking since we moved in but started to get worse. Did an effortless e-mail report. In a couple of days a chap turned up to check out the job then it was repaired within a week. All of this done while we were out and absolutely no more input from me. Well done Anglian Water's repair team… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/02/2015 by Suejohnston (1 review written)

Wow, what a brilliant service! After finding raw sewerage coming up into my garden from a shared drain cover the problem was resolved so quickly. Although my initial call to AW was held in a queue for quite a time, I was helped by a very efficient and helpful lady who told me that someone would be round to sort the problem in an hour and a half. Low and behold one hour and 25 minutes AW were knocking at my door! The blocked drain was quickly cleared by a very polite and chirpy guy. Well done… Read Full Review

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★★★★☆

“no complaints”

Written on: 26/02/2015 by McKenna183 (1 review written)

By far the best telephony customer service I've experienced in any industry I've dealt with..Hate calling call centres..especially insurance..but every member I have ever spoken to at anglian water has been a credit..and credit where credit due,know of many other companies that need to take note!… Read Full Review

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★☆☆☆☆

“Leak from main supply.....again !!! ref:000051024325”

Written on: 11/01/2015 by Paul1966_ (2 reviews written)

In 2012 I had a leak on a shared supply pipe, after 3 attempts Anglian Water sent somebody who was prepared to start the job ( despite being told you can't get a digger on site they still turn up with a digger !! ) the guy's who turned up were friendly enough and did what they could, made good then said to my wife " yeah we should have all the way to the inside of your house, but it's lots of work & we can't be bothered " moving forward to 2015 big surprise we have another leak at the place… Read Full Review

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★☆☆☆☆

“Water meter Not working”

Written on: 23/07/2014

Anglian water contacted me back in march as they wanted to inspect my water meter we arranged to meet on a monday morning, so they could access my warehouse to check the meter! After waiting all day No one showed up, about 3 weeks passed and there was a knock on my door and I was greeted by a man from anglian water I've come to check the meter he said!, I said your nearly a month late he replied he got delayed last time and couldn't make the appointment! I guess the mobile phone in his pocket… Read Full Review

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