Had a very bad blockage, Scot sorted it in a half an hour, great service thank you!

I had a blocked loo. I had an excellent telephone response from a helpful reassuring chap who arranged for a technician to attend. Within less than 24 hrs the operative had called, identified a shared Sewer pipe blockage and cleared it. All free of charge. A great service.

Booked an appointment for Anglian water to come to my house to test the drinking water supply as we have a section of lead pipe in our system. Appointment was made and confirmed for Friday 20 August between 12noon and 4pm, I accept that companies these days seem to have a complete lack of ability to schedule an appointment to a one hour window, so I had to accept their 4 hour window. They kindly sent me two text messages to make sure I would be at home during their 4 hour window, but sadly they, not only, didn't turn up in their own time frame, they also omitted to call me, their customer, to say they couldn't attend! So I, the customer, had to ring them. I was given a vague story about how the man coming to take a sample of my water had got diverted to a major mains burst. When asked why that had stopped them calling me they said that the deeper they dug the more serious the leak was and the longer the sample taker would be held up, but does not explain why no phone call! They made a point of saying how busy they were, and of course I wasn't busy at all sitting at home for 4 hours twiddling my thumbs, and after all I am only a customer. Customer care is obviously not their strong point (nor by the sound of it is burst water main fixing) and they appear to have a total lack of respect for their customers, I have never seen so many negative reviews for a company, so may I suggest to the CEO that he invests more money in this area and may I also suggest that Government gives us, the customer, the right to switch our water and sewage suppliers, nothing like a bit of competition to get companies to put their house in order.

Having paid by direct debit for a year, the final balance meant that I owed them £11.00. They proposed that the direct debit should rise to £27 a month. I had not read in the newspapers that water charges had gone up by over 30%, so I declined their kind offer and cancelled the direct debit. Now they can to the inconvenience of billing me each quarter and then resolving the incorrect charge with the estimate not being the same as the actual meter reading.

very quick response and repair of an outside leak on house next door which is unoccupied we reported it on Sunday and it was fixed Monday morning good job thank you.

We had a problem with the stopcock in our courtyard springing a leak on Boxing Day. As we have emergency insurance I phoned the company and they said someone would come out as soon as possible. After three days and many phone calls someone turned up and said he could not do the job and suggested I contact Anglian Water. I called their leak reporting number and was told someone would be out the next day between 12-4:00. We got confirmation texts about the times but frankly did not believe for a minute they would arrive in the hours stated. How wrong we were! A young man was on site at 11:30 identified the problem, told us it was their problem and would fix it no problem and even better no cost to us. He booked the job in and told us it would be done over the weekend unless a big emergency came up. The next day we went shopping at 10:00 came back at 13:00 and the workmen had been, done the work, replaced the gravel very tidily and departed. Very impressed and cannot thank them enough for a prompt and efficient service.

Moving into our new home we were mortified to be informed within 3 days by Anglian Water , that our water meter would have to be moved due to contaminated soil which they would move free of charge but we needed to replace 50m of water pipe along our drive to our property ourselves.This was an enormous task but with the guidance and support from Anglian staff it made the situation alot less difficult.They were always just a phonecall away. The team who replaced meter were professional and very tidy workers.But a special mention to the person I dealt with for his guidance and support. Good job Anglian Water !!!!!!!!!!!!

Our waste water was not running away so after rodding the final section of pipe which went out to the road, I contacted Anglian Water. When the technician came out the following day, he was able to locate the source of the problem which was 200 yards up the road. Clearing the blockage proved to be a lengthy and difficult task. However, the technician made the effort to come to our door several times to keep us updated on progress. From what I gathered, heavy machinery was required to clear the blockage and eventually things were back to normal. Thanks for an excellent service

We had a blocked drain at our Nursery. Anglian Water were out within the hour. They worked extremely hard to resolve the issue, which was quite big! They advised us a contractor would be out to clean up the sewage the following morning, which they were. Every single one of the men that came to the Nursery were professional, extremely hardworking and thorough, and cleaned all the toys in our garden as well as the surface areas. I could not have been more impressed with the service we have recieved, and would highly recommend them!

had a blocked shared sewer. Rang at 9am this morning. AW were out by 10.30. Difficult job but they were brilliant and by 2.30 my problem was solved. Good service nice chaps.

I've had a problem with water under floorboards for past few months. Not being a mains problem but they sent someone out, twice in fact. Including a drain specialist.The people I spoke to on phone were fantastic,they came next morning. If only every company I dealt with had customer service like this. so credit where credit is due. Keep being Awesome.

Spoke to a lovely lady on the live chat function on their website who helped me with my query promptly. She was very friendly in every instance of communication. Their service is very easy to use and the water itself is a high quality where I live. No issues thus far, lovely company!

 I reported a manhole cover in the main highway on June 6th where I live. They sent someone to inspect the cover that afternoon and it was repaired on 8th June. And a very decent job they have done also. I have been reporting potholes in this area to Lincoln council Highways dept and the holes I reported in January 2016 are still there untreated. Its a shame we can not get Anglian Water road repair operatives to fill in the potholes instead of the council because maybe then they wont appear again after two weeks. Thank you to Anglian Water Customer Services and the repair team for a professionally handled job.

I noticed a water leak coming out of the ground on the morning of Sunday 6th March 2016 just up the road from my house, the stream of running water stretched 100 meters to the drain. I rang Anglian Water Customers services who took all the details etc, and asked if it was a hazard. Explaining that with -6 temperatares expected that night it could be, they said someone would definately attend in a few hours. The engineer did come out after a few hours as you could clearly see he had marked the spot. Later that evening at about 7.30pm the phone rang. It was the water engineer confirming he had attended and work would start in the morning. What a personal service. Great job Anglian Water. PS. Work started on the leak on Monday morning as stated.

Anglian water attended my neighbours house whose manhole cover is next to my driveway where my car was parked, the wife looked out the window as they were packing up and saw a piece of equipment or a tool of some sort leant against my car, by the time I had got down the stairs they were driving away. Upon inspection I discovered a deep scratch where the tool had been, my car was basically immaculate as I am a vehicle detailer by trade so know it was not there previously, Anglian water effectively said they asked the workers that were there and they said they didnt do it so there was nothing they could do, I wasnt expecting a payout or anything just an apology and for them to possibly tell employees to respect others property. Instead they effectively called me a liar, which I dont take kindly too. Avoid this company if you can customer service is dreadful

I rang today to discus my mothers bill which I believed to be incorrect. The lady I spoke to quickly identified a possible error and requested a meter check. We arranged that she should ring back at an agreed time to enter the reading and rectify the bill. The call was on time and the assistance she gave could not have been better. Once everything was agreed and arrangements made for a refund I was left with the impression that the lady have gone the extra mile to sort the problem and was a credit to the company.

Stop tap had been leaking since we moved in but started to get worse. Did an effortless e-mail report. In a couple of days a chap turned up to check out the job then it was repaired within a week. All of this done while we were out and absolutely no more input from me. Well done Anglian Water's repair team.