Car World Car Supermarket, Peterborough, Cambridgeshire Reviews

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★★★★☆
4.0 / 5
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  • Customer service

  • Value For Money

Media Gallery for Car World Car Supermarket, Peterborough, Cambridgeshire

Car World Car Supermarket, Peterborough, Cambridgeshire
Car World Car Supermarket, Peterborough, Cambridgeshire

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Latest Reviews

★☆☆☆☆

“Reverend a Toyota Prius 2017 with them for £13995....”

Written on: 17/07/2021 by 334Martinez (1 review written)

Reverend a Toyota Prius 2017 with them for £13995. Paid £99 deposit. Was told it’ll be in stock & ready for collection in 10 days. Finance all accepted. Made a 3 hour journey to collect the car on a Saturday morning appointment. The car was polished up awaiting inspection. Bearing in mind this car had only 25k on the clock. The car was a absolute joke. Every single panel had had some paint in its life. Scratches to the doors & tailgate. A dent the of n/s rear door. Front bumper out of… Read Full Review

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★☆☆☆☆

“Bought an SMax that had faults present that were...”

Written on: 15/05/2021 by keOgden153 (1 review written)

Bought an SMax that had faults present that were dangerous and should never have passed an MOT. Furthermore, are currently not transferring ownership and taking extra money. Avoid these at ALL costs. Customer service in a joke and they’ve no interpersonal skills. Couldn’t figure out how to tax a vehicle online. Seriously avoid at all costs!!!… Read Full Review

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★☆☆☆☆

“Dreadful amateurs”

Written on: 02/02/2021 by aitkenp12345 (1 review written)

Disgraceful. Bought a car that was then delivered in a filthy condition, missing a key and also missing floor mats. Dealership are useless. Customer services manager doesn't understand their own t&c's or the distance selling regulation. Honestly, buy a car somewhere else, its not worth the hassel… Read Full Review

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★★★★★

“All great and no problems”

Written on: 18/01/2021

If your looking to buy your next car, I would recommend carworld after purchasing my second car from them and believe it or not I bought my car from the same salesman. Both times I purchased I had no issues and this time I had the car delivered to me. I made a mistake on my last purchase and bought from another supermarket and their customer service was atrocious. Well there is my review, I hope it helps others when buying a car… Read Full Review

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★★★★★

“After Sales Support ”

Written on: 13/07/2020

I have to high light the person I dealt with who is part of the after sales team at Car World Peterborough. Excellent support - kept me update throughout. No issues with the car all brilliant - I had been advised there would be a tyre inflation kit included in the sale. In my excitement at collecting the car, I didn't check the kit was in the car. On arrival to my home I contacted Car World and was advised no problem. He  was true to his word and I have received the kit today - many thanks… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 29/06/2020 by Alisonw294 (1 review written)

Purchased a car on finance 2 weeks ago. Car was faulty from the get go. After driving it for 5 minutes the acceleration wasn't working and the engine fault light came on, took it straight back. He told me to bring it back the next day and continue driving the faulty car! Brilliant! Took it back the next day and got a courtesy car. This was fine until it broke down with battery issues a week later. At this point my car still hadn't been fixed so had no car to get to work. The next day my car… Read Full Review

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★☆☆☆☆

“A untrustworthy company. ”

Written on: 29/05/2020 by Karma480 (1 review written)

DO NOT BUY FROM THIS COMPANY! They sold me a car which they knew was faulty. Every time I ring to complain about the car they say that a 'manager' will phone me back, but no one does as they know that the car they sold me was a faulty one! They are unprofessional. The car has broken down and I have had it less than a month! its now being repaired. I was told by the garage that there are so many faults on this car and they should of not sold it as they did. A disgraceful company! taking… Read Full Review

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★☆☆☆☆

“Dangerous..”

Written on: 23/05/2020 by ChrisBurke88 (1 review written)

Don't bother with these lot. All well and good when selling you the vehicle, spent near to £11,000 on a car with them last week. Sold with a bald, illegal and dangerous tyre, provided pictures and a report of the illegal tyre and asked for it to be replaced from the 'aftersales' team and was met with nothing, he didn't even bother contacting the workshop about the issue. Had to chase for a week when emails and calls were ignored, a useless employee in aftersales, who can't long be out of… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“If you love being ignored you will love this place ”

Written on: 03/03/2020 by Roryl (1 review written)

They owe me a warranty and the promised 2nd key and I’ve more chance of getting John Lennon to play at my birthday than that rabble to do those 2 things and contact me back ! Avoid Avoid Avoid !… Read Full Review

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★☆☆☆☆

“Incompetent and Aggravating Dealership”

Written on: 03/02/2020 by evRollins221 (1 review written)

CarWorld should have on their website the statement 'Keen to sell will false advertise to do so, chances of warranty paperwork being filed without prompting is slim to none and the after sales are completely incompetent and stressful to deal with.' Buying a car from CarWorld is like setting yourself on fire on a very cold day. You initially feel relieved from the warmth but then you realise, you are actually on fire. CarWorld have made it clear to me that they do not care about consumer… Read Full Review

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Keeny75's Comment

Written on: 25/02/2020

Can you get in touch please? I’m having a very similar issue and hoping we can swap horror stories and see how we are getting on.

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Richardramsay's Comment

Written on: 25/02/2020

I'm currently going through the bank with a Section 75 claim but Car World are dragging the processes out as much as they can by providing limited responses to any communication from or to the bank's Section 75 team. Car World seem to usually waiting until the last minute before a given cut-off time or give excuses.
The car has been back in Car World's possession for over 2 weeks yet they still haven't "inspected" it or if they have they are holding tight lipped and still dragging out replying to the bank.

It's now getting close to being over 6 weeks this whole fiasco has gone on for. Cycling to work is getting a bit tiresome and my employer has completely ran out of patience.
It feels like the consumer gets left in the dark to suffer until a conclusion can finally be achieved.

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★☆☆☆☆

“Very disappointed”

Written on: 13/07/2019 by MisterRusty99 (1 review written)

I bought a car on their website and they assured me that ANY problems would be easily resolved. When it was delivered, there were numerous problems including damaged paintwork, tyres and radio. They ignored my emails and phone calls and I have had to claim on the warranty. Not a good experience and I would not recommend them… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Very professional”

Written on: 24/03/2019

Very professional customer service, decent prices. We dealt with Sonny, very helpful. Everything was well explained. Second hand car places have bad reputations but this place is not like that. Recommended… Read Full Review

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★★★★★

“Highly recommend!”

Written on: 14/07/2018 by KarenDurrant (1 review written)

Exceptional customer service. Our salesman was friendly without being pushy and was very knowledgeable when answering any questions. Very pleased with our purchase. Would definitely recommend Carworld to others… Read Full Review

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★★☆☆☆

“Disappointing ”

Written on: 12/02/2018 by Rigma (1 review written)

I bought my Seat Alhambra,I was very disapointed with fhe customer service. I was left stood around waiting for 2 hours for a test drive, and even when i had agreed to buy the car i had to keep chasing them. They also didnt follow what we agreed woth putting some diesel in the car so i could get to the fuel station it was left so empty it didnt even show on the dash. I am happy with my car but the poor service made it a stressful experience. As a customer paying in full with my family waiting… Read Full Review

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★☆☆☆☆

“Don't buy from these people be warned ”

Written on: 25/12/2017 by DamionFernandez (1 review written)

Bought a Mercedes ml in 2017 had problems when driving home , had car diagnosed next day had over 50 faults on it main problem was turbo actuator had replaced under warranty no problem , but it didn't end there car kept loosing power went back to carworld on 2 occasions to be sorted but wasn't , I booked car into main dealer and they condemned it as did two other garages had major issues with wiring loom and a noisey engine , kept asking for a full refund but was told that's not possible had to… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“You might as well buy your car off a bloke in the...”

Written on: 08/09/2017 by hrButcher383 (1 review written)

You might as well buy your car off a bloke in the street. As I sit here at another garage wasting a whole day of my previous holiday and waiting for 600 pounds worth of repairs thought I'd write a well intentioned tale of warning. No checks made on car before sold, dangerous state of tyres I discovered weeks later. Not being a mechanic the least they should have done is been honest about what the car needed. In 4 months car been in various workshops inc. CARWORLD, 7 times. And don't trust… Read Full Review

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Forrey's Comment

Written on: 21/09/2017

This company would have happily let me drive away with 2 illegal tyres and a chipped windscreen that would not pass an MOT.
I was about to walk away but they offered to rectify these things. How i wish i'f of said no thanks! I went ahead with purchase only to find the car hadn't been serviced, had had damage to the back that had been re-sprayed and heated seats that don't work properly. Had it a month and already out of pocket. They said they would service it but when i spoke to the service manager and he said it would only take 45 mins i decided i'd not bother. He also said he wouldn't be using the correct oil for the car just bog standard stuff. Not a happy bunny!

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★★★★★

“Top quality service”

Written on: 01/12/2016 by Notacarexpert (1 review written)

Excellent service from all aspects of the business. Sales team were helpful and not pushy, finance guys went out of the way to give advice and sorted out issues I had, after sales were brilliant when we heard a knocking they changed both back tyres within 2 days of ringing up. I will be purchasing any further vehicles from them and would highly recommend them. … Read Full Review

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★★★★★

“Fantastic service”

Written on: 16/05/2016 by Monica7363 (1 review written)

I recently purchased a Jaguar XF from you and throughout many visits and test drives I always saw the salesman who had considerable knowledge about the three different cars I took for a test drive. He was always patient to explain all the questions I threw at him. He went the extra mile without being pushy but at the same time being very helpful. He would be an asset to any company that chose to employ him and I am sure he will go far in the future. I would certainly recommend that anyone… Read Full Review

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★★★★★

“Superb in every respect ”

Written on: 19/01/2016 by Emma.thomson (1 review written)

My experience at Carworld was excellent the service was very prompt and the staff were very kind and helpful. We felt that we wasn't under any pressure to purchase a vehicle. They gave us plenty time to make a decision. Any queries we had or question towards the car they were able to answer fully. They made it clear that when it comes to making a car purchase we are fully happy and satisfied with it as this is not a purchase you make every week. This is our second car from Carworld… Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 19/01/2016 by Tanya.woods (1 review written)

I came to carworld a few weekends ago and at the time I saw a couple of cars but nothing that really stood out. I wanted to buy a vw Polo. There was a very good range but not anything that stood out to me. I browsed the website the next day and found a perfect vw Polo for me. The best part was I was browsing at around 7 o'clock the car had been put on that day! I didn't want to let it go so I got my boyfriend to drive me up there loved it and placed a deposit! I was over the moon whilst looking… Read Full Review

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