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“Wigan store”

★☆☆☆☆

written by Kyleconway on 22/03/2024

Disgusting customer service Not the staff in store but the repair team and the customer service department... My mrs took her engagement ring for clean and re size and they have shaved the clasp down holding the stone in place and have refused to take any responsability, the store staff clearley new the repair team have messed up and have informed us that the repair team have stated if we are not happy just make a complaint, this is so unprofessional and un called for, i emailed to complain as no number is available and recived a reply of the repair team said they diddnt do it.. jokers very un professional never ever trust this company with any jewellery with any sentimental value they are 100% not to be trusted shocking from the customer care staff.

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“Broken Tennis Bracelet”

★☆☆☆☆

written by Lexi416 on 05/03/2024

Well if I only I'd read the reviews before asking my 13 year daughter to pick my wife something for valentines. Bought 12/2/24, returned 03/03/24. The store manager at Warrington offered shockingly bad service. She actually claimed that my wife had snapped it as she could see fluff in the bracelet. I had to laugh. They refused the refund on this basis and it seems that they refuse all refunds by the look of it. What they won't find funny is that they've been given 14 days to refund it or I'll be filling out a county court claim form. A lot of hassle you might think for a cheap bracelet?. Yes it is, but it's the principle. You can't let animals like this loose on the high street without making them accountable. AVOID AVOID AVOID

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“Fastner on earing. ”

★☆☆☆☆

written by JoeyMcQueen335 on 06/10/2023

My husband brought me 2 pairs of white gold earrings which I did ask for loop earrings. None of them fasten correctly . I've lost one already. Never again . I will use H Samuel's

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“Bad service”

★☆☆☆☆

written by Aryanap458 on 03/10/2023

Bought a bracelet set as a gift. When the bracelets were worn for the first time, one broke. I took the broken bracelet back and asked for an exchange. Told needed to bring both as a set. So I went back on my next free day, only to be told they don't do exchanges or refunds. I was given a form and basically told to get lost. If you want to keep customers happy, exchange faulty products. A bracelet should be able to be worn. It shouldn't break first time out. Either it is faulty or not fit for purpose. Don't buy from the Plymouth shop. You will regret the decision. Bad product, bad staff and a company policy that doesn't care. Appalling.

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“Won't be buying from there ever again”

★☆☆☆☆

written by AmandaCox418 on 02/05/2023

I WILL NEVER BUY FROM THEM AGAIN, MY SON AT SCHOOL SAVED UP AND BROUGHT ME GOLD EARRINGS COSTING £50, ONLY WORN TWICE AND THEY ARE TURNING SILVER, AND WARREN JAMES ARE NOT INTERESTED

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Asked by Bunea on 23rd May 2023 Report this content

Hello I have some good ther but I lose the agrement u have any copy on Bunea Anisoara

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Asked by andreeadiana98 on 10th January 2018 Report this content

My partner proposed to me but the ring was the wrong size. When I bought it into their store in Wellingborough they didn't have my size so they gave me a voucher that I can only use in that store. I wonder how long it will take for them to bring my size. The voucher is valid for 6 months but I don't want to wait so much for my ring.What should I do?

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Asked by Brister on 17th August 2017 Report this content

My partner proposed to me but unfortunately the ring was the wrong size. I bought it into your store in Burton to be resized and my ring couldnt be exchanged because I had worn it,it was ready within 2 days and my ring fit perfectly. When I got home I noticed a crack in my dimond that wasn't there before. I was so disappointed and thought Warren James wouldn't exchange my ring so you probably wouldn't replace my diamond either. It has been annoying me every day so I'm sending this message in hope this problem can be solved! Can you help me?

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Report this content Jacintalovescats Written on: 18/08/2017

I'm afraid I found them awful in terms of customer service- my ring bent out of shape and my partner had to fight really hard to get it replaced. Their 'revenge' was to complain to his bosses (he occasionally did some work for them) even though this was a private transaction. I would be really firm and threaten to take them to the small claims court. Their main depot is at Banber House, Whitehill Industrial Estate, Reddish. It might be worth going down there. Needless to say, we went elsewhere for our wedding rings! They're an awful company and I'm sorry you received the same terrible service we did. Good luck with it.

Report this content JEOGLE Written on: 18/08/2017

You need to approach warren james...I have had dealings with them,,,,you really should have checked it before you left the shop to flag up to them that there was a crack...they are awful to deal with I tell you and the quality of their items are equally as bad! I would go into the shop and get head office address and the area manager and take it up with them...hope you get sorted out soon!

Asked by Soniamay01 on 20th January 2017 Report this content

I put a £65 deposit down on an engagement ring a couple of days ago to secure it. Unfortunately my partner and I have decided that it's just too soon! I see from the receipt that they don't refund deposits, obviously I don't want to lose max £65. Would I be entitled to a credit note?

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Report this content Alexander1234 Written on: 24/01/2017

You should get a credit note but my experience I would avoid all dealings with the company. Customer service is a nightmare and worse when you contact head office.

Asked by jaynecox on 27th March 2016 Report this content

Just bought £170 curb chain from Warren James as a present. Now I worried because there is no hallmark on the chain. Does this mean it is not gold and will wear off? As it is for a present it will look just like a cheap piece of jewellery without any hallmark. Not happy, want value for my money.

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Asked by betttsy on 20th February 2016 Report this content

My fiance brought my engagement ring about 3 months ago now, I've had it for about 2 and I hardly wear it as I'm an engineer and don't want to damage it. Its 18ct white gold and 1/2 carat diamond. Yesterday I was shopping and went to turn around and my finger tapped the wall, not hard, no impact, literally touched! And I instantly knew something was wrong, I looked at the diamond and half way down the diamond it's cracked horizontally!!! There are no marks or grazes as I never wear it and there was no impact or knock! So I took it into a different jewellers as there wasn't a warren james near by, they said it definately shouldn't have cracked and even wear and tear diamonds shouldn't do that.. so where do I stand?? Because I've had it more than 30 days but obviously it's not fit for purpose.. and with reviews their customer services and policies aren't great. If they say they can't do nothing then where do I go? The ring was approx 1,000. Many thanks

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Asked by KathB62 on 15th February 2016 Report this content

I've ordered a ring special size, having to pay 50% cost to order. It's non refundable. With hindsight, I think this is unfair. Can the money not be used for something else? Also, it's taking 6 weeks. A Hatton Garden jewellers takes 2-3 weeks. Who looks more professional?

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Asked by Cat2015 on 22nd July 2015 Report this content

My partner got my engagement ring in Warren James and it was one size to big, they sent it off to have a smaller size and say it will be 6 weeks before I can get it back. Is this normal? Very disappointed that they take so long.

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Report this content KathB62 Written on: 15/02/2016

I'm having to wait 6 weeks for an order. Not keen on that idea either.

Asked by loz220 on 31st March 2015 Report this content

Bought necklace from Warren James that cost £60. The first time I wore it the clasp broke. Can I demand a refund? I bought it 2 weeks ago and I've still got receipt.

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Asked by kaydan2010 on 4th January 2015 Report this content

I bought my engagement ring 2 years ago. I wear this ring about once a week. I noticed yesterday that there is a diamond missing. I thought engagement rings were designed and made to last alot longer than this. What is your advice on how to fix this?

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Report this content Tiffany_Berry Written on: 05/01/2015

I had a similar issue with Warren James (Sheffield branch) but they are helpful so I bet you might be lucky depending on store and managers discretion. Good luck

Asked by 1988 on 4th January 2015 Report this content

I brought my daughter some gold earring for Christmas just 4 weeks ago. The description of them are a hollow love heart shape with diamanté. She dropped one on the floor trying to put them in and it snapped in two. Will they swap them for a new pair?

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Report this content Tiffany_Berry Written on: 05/01/2015

Take it back to the store and the management might use their discretion to swap it but if it's store like Sheffield branch, they are not helpful at all. Good luck

Asked by butt1953 on 31st May 2014 Report this content

How do I make a complaint to Warren James? I have written to them several times and had no response. What can I do?