Chisholm Hunter Reviews

★★★☆☆
2.6 / 5
40% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Chisholm Hunter

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Latest Reviews

★★★★★

“Excellent Jewellery Shop”

Written on: 02/02/2021 by Myra_Walker (7 reviews written)

I purchased a ring for my brothers wedding and everyone loved it. Have huge collection of jewellery with wide variety. Prices are affordable. Quality is great. Customer service is helpful and nice. Great experience… Read Full Review

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★★★★★

“Brillant service warm and friendly staff”

Written on: 12/11/2020 by Mullgaff (1 review written)

Had a fantastic experience at the silverburn store.  She was so knowledgable and helpful but not pushy Got my beautiful diamond ring not disappointed and will be truly recommending this store to family and friends in fact will be going back for some Christmas shopping There was nothing that they could have done any better and ypu didn’t feel rushed or taking too much of there time up In fact all the staff got involved with our purchase so nice… Read Full Review

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★☆☆☆☆

“Not a quality company I thought they were.”

Written on: 22/08/2020 by edithaidat-sarran (1 review written)

Saw a ring that is ideal for my daughter 21st birthday, I made an enquiry about how soon I can get this ring for my daughter, the salesperson called her head office and was told that if ordered that day the ring will be back by the 3rd August, I paid for the ring got the receipt with a date of the 20th August, this was scratched off and was over written for the 3rd August by the sales person. The 3rd August came and went, got no call, I called Chisholm Hunter Kingston 8th August to find out… Read Full Review

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★★★★★

“Fantastic service at Glasgow Fort store”

Written on: 03/08/2020 by Andy2304 (1 review written)

Myself and my fiance popped into the Fort store in Glasgow yesterday. No intention of purchasing but ended up buying two wedding rings from the guy we dealt with! This was not our first spur of the moment buy from him as we went in for a "look" last October and ended up buying a beautiful engagement ring. On both occasions we received amazing service from him and were so happy with our rings. He has the knack of gauging his customers needs and producing the perfect option. We loved the… Read Full Review

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★☆☆☆☆

“Purchased a Man's watch Online”

Written on: 14/12/2019 by 415Bowers (1 review written)

Purchased a Man's watch . I Did not pay for next day delivery so it took over a week to arrive but surprisingly it had been sent just the previous day on 24hr delivery (so why the delay ) ? Parcel arrived in good condition but to my surprise on opening the shipping packaging the first thing I notice is that the watch outer box had a label and details of a woman's watch. Fearing that they sent the wrong Watch I opened the box to find that it was in fact the correct watch but in the wrong watch… Read Full Review

Ddsk's Comment

Written on: 17/12/2019

Update : After reading further Reviews Online Including reviews from ex Employees
I am now of the opinion that Chisholm Hunter is Unfit for purpose as a Company and Business and I would advice potential Customers to think Twice before making a purchase from them. There are far better places to spend your hard earned Money.

Don't think bad reviews are just one just off's …

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★☆☆☆☆

“Worst service I’ve ever had”

Written on: 18/07/2018 by Bugwyn (1 review written)

DO NOT GIVE THESE JOKERS YOUR HARD EARNED! (Especially if you’re in the Stirling branch) I ordered a watch online and collected it from the Stirling branch, I tried it on and as it was still in its protective plastic I went home to adjust the time, date and generally enjoy my new timepiece. Upon removal of the plastic I realised that I had been had, there were extensive scratches on the back of the case (worse than any watch, some worn for decades, that I have ever owned) there were… Read Full Review

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★☆☆☆☆

“First visit”

Written on: 25/01/2018 by Baldwingb320 (1 review written)

Spotted a watch on line, and a couple of days before I went into the shop Insent an e mail for an appointment to view the watch. When I went into the shop at the weekend, I was told it wasn't available in any of the Argyll arcade shops. When I said I had sent an e Mail in advance was told they didn't know anything about it. Brought me some other watches, but I still wanted to see the original, so was told they would source one from the stock room in Buchanan st on the Monday when it re opened… Read Full Review

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★☆☆☆☆

“Do not shop here! ”

Written on: 28/12/2017 by 69Willis (1 review written)

Staff in the Falkirk shop are rude and will blatantly lie to you to get a sale. I asked the assistant if I would get a refund on a ring I bought if the person didn't like it. Was told yes no problem. Unfortunately when I then had to return the item the staff were rude and refused to refund my money. Lots of good jewellers in Falkirk I would recommend looking at other review sites and shop somewhere else… Read Full Review

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★★☆☆☆

“Shocking experience with ring valuation at Chisholm Hunter”

Written on: 12/10/2017 by Elzabee (1 review written)

I sent a very valuable tanzanite ring off from the Manchester branch of Chisholm Hunter to be re-valued, having searched over Manchester for what I thought would be the best place to entrust with a valuable piece of jewellery. When it came to getting the ring back, I was getting worried as it had not arrived when they had said it would. I ended up having to call the store, only to find out that the Manchester store had been closed for 6 weeks for refurbishment, something which had not been told… Read Full Review

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★☆☆☆☆

“Poor customer care”

Written on: 24/09/2017 by Adie1 (1 review written)

So disappointed. My husband bought me a 'noodle' diamond ring for Christmas in Argyll Arcade, Glasgow. Staff were delightful, offering champagne, chat and smiles. 9 months later a diamond fell out so we returned to the shop to ask for assistance ...upon which an icy chill descended. The spy glass was produced and, after a period of uncomfortable silence, we were informed that there was damage to the ring and areas of metal were missing most likely due to customer damage. Assistant said she… Read Full Review

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★☆☆☆☆

“Shocking service ”

Written on: 24/07/2017 by Weddingwoes (1 review written)

My fiancée and I visited this store to look for wedding rings. On entering the shop,we were asked what we were looking for.The salesperson chastised us for leaving our purchase so late. No congratulations, nothing.The wedding is 8 weeks away. He had no rings available to try on,but informed us that the company owned 6 more shops in the arcade. He left us for "two minutes ", while he checked next door at one the their other shops for rings and a price. He was away 20 minutes. He returned with… Read Full Review

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★☆☆☆☆

“Awaiting refund from March 2016”

Written on: 09/07/2017 by mdNeville392 (1 review written)

Still await refund from March 2016. Terrible service… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid ”

Written on: 07/03/2017 by Aprilfool73 (1 review written)

We brought a £300 engagement ring here 18 months ago and have nothing but problems with it, yes its white gold, yes we know it eventually fades, we were told 12-18 months to get it re-rhoded!!! Try every 3-4 months, we have now had it replated 3 times and cleaned. I have had the blasted ring off my finger more than on. We went into the store yet again and said enough is enough, I do not want to have to come into store every few months have it sent away at £35 a time. We were told no… Read Full Review

Nataliepink4772's Response to Aprilfool73's Review

Written on: 22/03/2017

Hi
Glad to hear I'm not the only one with same problem. Only had ring 3 months and company refusing to budge. Have been offered re-plating, but this only covets poor quality ring. Customer service APPALLING.

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★☆☆☆☆

“Terrible return policy, AVOID AVOID AVOID”

Written on: 28/12/2016 by davied984 (1 review written)

Got a xmas present that I already had, can't return because the 25th was my 14th day of their "returns policy" as item was bought on the 11th, can't return on the 25th because shop was closed 26th out with there 14day policy they stated Would not recommend at all, staff were on their bad week also I think Used them for years, quick enough at taking your money but not returning it as a gift I knew nothing about Poor show… Read Full Review

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★★★★★

“Purchase from web site”

Written on: 27/11/2016 by IsabellChurch (1 review written)

I would just like to thank the members of your staff at the web site for their terrific communication skills, they talked me through how to go about buying a D & G. necklace from your company, within your web page, I received my goods thenext day, packaging and attention to detail, was fantastic, I would like to thank all of them who were were extreemly helpful to me. Thank you … Read Full Review

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★☆☆☆☆

“Bad manners”

Written on: 12/11/2016 by Markshenderson (1 review written)

Called at the chester store in the grosvenor precinct this morning to collect my faulty bracelet. The shutters were down but the staff inside who were apparently going through some training with the manager could see me standing there. There were no opening times so I continued to stand outside the shutters. They kept turning round to look at me and the manager could clearly see me. At no time did they approach me and let me know what time they were opening I was just ignored. It was so… Read Full Review

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★☆☆☆☆

“Incompetence central”

Written on: 01/10/2016 by sc_review3 (1 review written)

My daughter favoured CH to get her engagement ring altered but it has been an unmitigated disaster with delay after delay, promises broken, and no end in sight months after leaving the ring with them. Do not trust this company please, they are incompetent beyond belief… Read Full Review

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★☆☆☆☆

“Chisholm Hunter jewellers bracelet wrongly priced”

Written on: 19/07/2016 by rbSloan419 (1 review written)

Went into Manchester arndale store today, seen a bracelet in the window priced at £32,50. The assistant showed me the bracelet and agreed with the price, I asked if charms would fit on it, she said they didn't sell them. And would keep it for me for an hour, I purchased a charm and went back to Chisholm Hunter jewellers, she put the charm on and I agreed to buy it, she again agreed to the price, she went to box it up at the till. She returned and said the manager said it had been priced up… Read Full Review

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★☆☆☆☆

“I say dishonest”

Written on: 29/06/2016 by Alaynar214 (1 review written)

I rently visited the Kingston Store to get an item repaired as they are an approved retailer of this particular brand. I was charged upfront for the repair and told this was the "normal service fee" that this manufacturer charged. When I got he item back I complained to the manufacture about them only doing half of what I had asked to be done. It transpired that this store had been advised of his (but decided not to tell me) and that they had charged me a "fee" to send the item back. No… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 25/06/2016 by JasminNeville (1 review written)

Dreadful service poor quality of ring bought. Delay in dealing with fault. Polite but totally ineffectual.. Avoid and go somewhere reputable. Terrible upsetting… Read Full Review

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