The Watch Lab Reviews - www.thewatchlab.co.uk

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Latest Reviews

★★★★★

“Very honest efficient service”

Written on: 05/12/2017

I took my Tissot watch to The watch Lab at Lakeside Shopping Centre in West Thurrock 2x.On each occasion the service was excellent.They were very honest,helpful and efficient.Although the manufacturers of the watch recommend sending it to named centres,I would rather take it to the watch lab… Read Full Review

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★★★★☆

“Efficient friendly service”

Written on: 02/12/2017 by Gerry2904 (1 review written)

I had two watches repaired and cleaned in York branch. I received a friendly and efficient service from welcoming, knowledgeable staff. Thank you… Read Full Review

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★★★★★

“Service at its best.”

Written on: 01/12/2017 by rayod (1 review written)

I was meet by a well dressed Manager whose customer skills were first class.He looked at two watches i brought in for repair he repaired one straight away. He knew wright away what was wrong with the second one and it had to go away.Both watches are working perfectly and the new band matches my watch perfectly. this mans skills, knowledge,and commitment, is a credit to the company and i will be telling my friends… Read Full Review

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★★★★★

“Fantastic service”

Written on: 24/11/2017 by Dawnw1 (1 review written)

I have a Guess Rose Gold watch that was part of my 50th Birthday treats and is very special to me as my children paid towards it as it was not a cheap treat at all. I was devastated when after 5 years I must say it just stopped working. After having it tested for a new battery I was told that it wasn't that. I live In Leigh Manchester and whilst visiting my son in the Midlands I spotted the Watch Lab in Merry Hill Center and asked the young man there to examine it for me he looked and said it… Read Full Review

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★★★★★

“How easy was that. Tag battery and seal.”

Written on: 14/11/2017 by bigboynick (1 review written)

What a great team. Had a battery and seal on my Tag watch. Went to plenty of jewellers who were uming and awing, needing to send it off and talking all sorts of nonsense I wasnt to confident about. One jeweller actually told me to go to THE WATCH LAB and what great advice. Nice easy and no messing. This is what it needs, this is how much it will cost and this is when it will be ready. And..... I got a half price clean TAKE MY MONEY! If only all companies operated with such speed and dedication… Read Full Review

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★★★★★

“Great Service To Me And My Watch”

Written on: 13/11/2017

I have owned my watch for a number of years now and means a lot to me. I took my watch into the watch lab in Manchester and the guys there where very knowledgeable of what i had and what was required to maintain it also as it had been losing a bit of time for a while. After some deliberating I decided to leave my watch with them for a Service and after a little while has come back looking fantastic and running well. I have used these guys a few times now and have always trusted them with my… Read Full Review

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★☆☆☆☆

“Giving inflated Quotes for Repairs”

Written on: 10/11/2017 by Craftjoiner (1 review written)

On January the 9th 2017 the watch lab in the Silverburn shopping centre replaced the battery in my TagHeuer watch, cost £95.00. I had to return on the 19th. October 2017 as the watch stopped again, and I returned to the get the battery checked. The technician said the battery was not at fault, and proceeded to tell me the watch needed a new movement and it would only cost, wait for it, £495.00. He went through a sales pitch and said he would reduce this by £95.00. At this I grew suspicious… Read Full Review

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★☆☆☆☆

“Poor service on a watch left to me by my deceased father”

Written on: 22/10/2017 by Gareth_Hagan (1 review written)

I have never had such bad and disrepectful service. I put my Father's 21st birthday present (a Tudor rare limited edition) that was left to me when my father passed away, to Watch Lab on 6th June this year. I was told that it would be no longer than 12 weeks for repairs. It is now 20 weeks and still not returned. When I called (Bromley Branch) on the 9th October, he responded to me in a very rude manner saying " why are you so worried about getting it back?". He knew this was my late father's… Read Full Review

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★★★★★

“Excellent service and customer service”

Written on: 27/09/2017 by mwMcClanahan48 (1 review written)

I recently used the York branch to change the battery and clean the bracelet of my Armani watch. They were excellent and showed great knowledge and due care of the watch. They carried out the service promptly. I would recommend their service to anyone… Read Full Review

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★☆☆☆☆

“Breitling ”

Written on: 25/09/2017 by 361Edwards (1 review written)

Awful service, got watch back steamed up, now broken… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 23/09/2017 by taHollis15 (1 review written)

Took a watch in for a battery, now watch steams up internally! Told it will cost £690 to repair. This didn't happen before. An expensive watch now ruined due to incompetent repairs. Will not risk taking any other watch here. Avoid at all costs!… Read Full Review

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★★☆☆☆

“NEW WOKING SHOP”

Written on: 16/09/2017 by 222Boyd (1 review written)

CALLED IN TO THE SHOP ON FRIDAY 15TH SEPTEMBER. THE MEMBER OF STAFF WAS SERVING. IMPRESSED WITH THE WAY HE DEALT WITH THE CUSTOMER SO WAITED UNTIL HE WAS FREE. VERY KNOWLEDGEABLE ASKED ABOUT A CLEAN AND SERVICE TO MY TAG WATCH. HE QUOTED ABOUT 300- 450 POUNDS. RETURNED ON SATURDAY WITH THE WATCH A DIFFERENT MAN (APPARENTLY THE AREA MANAGER) EMERGED FROM THE BACK OF THE SHOP. I EXPLAINED THAT I HAD SEEN THE HIS COLLEAGUE THE DAY BEFORE. AS I WAS TALKING TO HIS COLLEAGUE SHOWING HIM MY WATCH HE… Read Full Review

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★☆☆☆☆

“No reply to my online request for Skagen watch glass...”

Written on: 11/09/2017 by Adriennef453 (1 review written)

No reply to quote request for cracked glass on Skagen watch… Read Full Review

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★☆☆☆☆

“Absolutely disgusting services ”

Written on: 11/09/2017 by Halle1974 (1 review written)

Do not under any circumstances use the watch lab at bluewater pr anywhere else to get anything replaced on your watch, the service is useless and they are absolutely a bunch of useless people, i cannot stress highly enough that this company must be put out of business, their employees tell lie after lie down the phone, this is a word of warning. do not use this company… Read Full Review

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★☆☆☆☆

“Took my Nixon watch to York shop .sent watch off .told...”

Written on: 07/09/2017 by Collierhj359 (1 review written)

Took my Nixon watch to York shop .sent watch off .told it would cost 250 pounds to repair .as the mechanism was broken .told them to return it to store for me to collect .i was certain battery had ran out .confirmed by timpsons .new battery fitted .15 pound cost .i will never use Watchlab ever again… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 04/09/2017 by 442Gleason (1 review written)

Asked to have my Breitling rubber strap shortened by a couple of millimetres, was quoted £50 for literally a couple of minutes work. I thought I had misheard and he said £15 (which still would have been too expensive). Sent an email to their head office and got an automated reply. This is truly the last place I would go to for a watch repair, the prices must be astronomical… Read Full Review

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★★★★★

“Very quick, very professional”

Written on: 19/08/2017 by mpcurry (1 review written)

The person I dealt with  in the Kingston branch replaced the battery in my Tissot and gave it a good clean within an hour. Very impressed with the service and value for money… Read Full Review

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★☆☆☆☆

“BATTERY REPLACEMENT”

Written on: 08/07/2017

I took in my Armarni watch as the chronograph was not functioning properly.They tested the watch on the bench in front of me,the man said needs a new battery and will take about an hour.I called back the following Monday to pick up the watch and checked it before I left the place, it was the same as I left it with them.He then said 40 pounds for battery fitted.well I said it us not fixed.he then said needs servicing that will be £150 I said no thank you. Don't trust them with with your watch… Read Full Review

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★☆☆☆☆

“bulova accutron destroyed ”

Written on: 08/06/2017 by rmtmtt (1 review written)

Hi all, I ' m terribly sorry but everyone should know this. I brought a (beloved, been gifted from a special person that we recently lost) bulova accutron. The watch was 4 years old and was accidentally bashed on the floor because the strap mechanism failed. The watch stopped working. I brought it to the watch in Leicester. They kept it for nearly 6 months... I called several times to know the situation or any date to be delivered. I had may watch back 6 months later.... Was "working" but the… Read Full Review

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★☆☆☆☆

“Overcharging ”

Written on: 07/06/2017 by Chard2x2 (1 review written)

The guy in the shop wanted £79 to replace a battery and reseal I had it done for £17 in clifton village Not overcharging by much then… Read Full Review

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