The Watch Lab Reviews - www.thewatchlab.co.uk

★★★★★
4.5 / 5
92% of users recommend this
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Latest Reviews

★☆☆☆☆

“Not Water Resistant”

Written on: 19/09/2018 by Rippedbywatchlab (1 review written)

Brent Cross Store gave me two year on my new watch battery. didn't tell me that their resealing doesn't make a 25 metre watch water resistant again- went for a quick swim at local pool and I am sure you can guess the rest. total brush off from staff and company and the staff are aware people are being ripped off- wouldn't look me I the eye. not what I expect from retailers at a reputable shopping Centre Brent Cross… Read Full Review

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★★★★☆

“gold17”

Written on: 25/03/2018 by TrystanMacPherson (1 review written)

The best of all watches good timing, waterproof beautiful wear and friends pride. I like this watch I love it men buy and enjoy yourself… Read Full Review

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★☆☆☆☆

“Longines repair and sevice”

Written on: 12/03/2018

I took my 1980 Longines Ladies wrist watch for a new battery. I was told that that was not the problem and the Watch Lab suggested that the watch should be serviced, which I agreed as this was never previously undertaken. This identified that a new crown and stem was required, which I paid for along with the service, which was quite a charge to me. Since then my watch has been twice back to the Watch Lab because condensation has formed on the face of the watch (which has never happened before)… Read Full Review

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★☆☆☆☆

“awful”

Written on: 29/01/2018 by Charliei266 (1 review written)

Took my watch there for repair since beginning of Oct 17 just fobbing me off not sure when we m getting it back paid for upfront… Read Full Review

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★★☆☆☆

“£50 for a job the local guy will do for £5”

Written on: 25/01/2018 by LizbethClifford (1 review written)

Took my 18 month old Victorinox into Woking branch for a new battery and reseal to maintain water resistance. Was told 2 year guarantee and reseal is specialist job hence the £50 charge. Back home reading the invoice/guarantee I see only 12 months guarantee and NOT water resistant. Also various scuffs and scratches not there before. OK, my fault for not going over the watch with them before I left it but a local guy will fit a new battery while you wait for £5 and he won't guarantee water… Read Full Review

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★★★★★

“Quick, efficient alteration”

Written on: 19/01/2018 by karensimmons (1 review written)

Used The Watch Lab to get some links taken off my new Michael Kors watch. Alteration was complete in around 30 mins & when I tried it on, it was too tight, strap adjusted accordingly there & then. Also have 8 weeks grace to change mind & get more links added or removed as desired. Very happy with service… Read Full Review

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★★★★★

“WIFE'S GUCCI - SORTED”

Written on: 11/01/2018 by steveeN (1 review written)

I visited The Watch Lab, York on 26 December 2017 (Boxing Day!) with my wife's Gucci wrist watch for a new battery to be fitted, but also a problem with the watch back wouldn't 'click' back on. Don't ask! The guys in the shop would have a look at it but, when I returned to collect it I was told that it would need to be sent to their main workshop to be repaired. On Tuesday 9 January 2018 I got a call from the shop telling me that the watch had been returned from their main workshop but… Read Full Review

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★☆☆☆☆

“Appalling customer service. Rude arrogant pig headed,...”

Written on: 07/01/2018 by O'Hara402 (1 review written)

Appalling customer service. Rude arrogant pig headed, warranty isn't worth the paper written on. AVOtD at all costs… Read Full Review

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★★★★★

“Watchstrap replacement for Skagen”

Written on: 27/12/2017 by QkLi (1 review written)

I visited the Watchlab on a recent visit to Reading to order a new strap for my Skagen. It is one with the older style screw type fixings. The straps are expensive compared to the value of the watch but I’m very fond of It. I had previously used the Watchlab a year or two ago to source a replacement strap. They offered a very friendly service and the price was favourably comparable to prices I had found on the ‘net. This time was not any different. I ordered 2 straps as I was worried they… Read Full Review

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★☆☆☆☆

“Would never use again ”

Written on: 25/12/2017 by McKayyh421 (1 review written)

Told me I needed a new watch. Had the battery replaced elsewhere and it's working fine… Read Full Review

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★★★★★

“Fast and efficient service”

Written on: 21/12/2017 by Julesmcdowell (1 review written)

Goldsmiths Jewellers recommended The Watch Lab in West Quay to me. My Maurice Lacroix watch needed a new battery and in the past it has had to be sent away for this as it is a sealed unit. This means that I am without it for up to 2 weeks. The Watch Lab we’re able to do the same job in just 45 minutes while I carried on shopping. They also cleaned my watch and whilst I hadn’t realised that it needed doing I really noticed the difference afterwards.They were knowledgeable and polite and I… Read Full Review

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★☆☆☆☆

“The worst service I have ever known!”

Written on: 18/12/2017 by cknox26 (1 review written)

A week ago my father bought a Longines watch for my mother’s Christmas present. It was a refurbished watch, for which he paid just under £1000. Since buying it a week ago, the watch has stopped or lost an hour three times. On each occasion my parents have taken it back to the Watch Lab and on each occasion the staff keep the watch for a day or so, and say they have ‘tested’ it, but each time it continues to stop. Under the Consumer Rights Act, my father is within his rights to request a… Read Full Review

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★☆☆☆☆

“Over charging poor service”

Written on: 16/12/2017 by BeckettChoate (1 review written)

Had my gucci watch for repair in York change battery £50 & replace/fit 2 new pins in the bracelet £20 per pin total £90.I needed the watch back as soon as possible. They said had to send the watch away for gucci specialist and that's why to replace the pins in the bracelet was that price and they would call me as soon it's ready. Waited 3 weeks I had to call them to find out the watch it's ready, they sorry for not calling me back to let me know the watch been repaired in the shop and it's… Read Full Review

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★★★★★

“Very honest efficient service”

Written on: 05/12/2017

I took my Tissot watch to The watch Lab at Lakeside Shopping Centre in West Thurrock 2x.On each occasion the service was excellent.They were very honest,helpful and efficient.Although the manufacturers of the watch recommend sending it to named centres,I would rather take it to the watch lab… Read Full Review

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★★★★☆

“Efficient friendly service”

Written on: 02/12/2017 by Gerry2904 (1 review written)

I had two watches repaired and cleaned in York branch. I received a friendly and efficient service from welcoming, knowledgeable staff. Thank you… Read Full Review

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★★★★★

“Service at its best.”

Written on: 01/12/2017 by rayod (1 review written)

I was meet by a well dressed Manager whose customer skills were first class.He looked at two watches i brought in for repair he repaired one straight away. He knew wright away what was wrong with the second one and it had to go away.Both watches are working perfectly and the new band matches my watch perfectly. this mans skills, knowledge,and commitment, is a credit to the company and i will be telling my friends… Read Full Review

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★★★★★

“Fantastic service”

Written on: 24/11/2017 by Dawnw1 (1 review written)

I have a Guess Rose Gold watch that was part of my 50th Birthday treats and is very special to me as my children paid towards it as it was not a cheap treat at all. I was devastated when after 5 years I must say it just stopped working. After having it tested for a new battery I was told that it wasn't that. I live In Leigh Manchester and whilst visiting my son in the Midlands I spotted the Watch Lab in Merry Hill Center and asked the young man there to examine it for me he looked and said it… Read Full Review

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★★★★★

“How easy was that. Tag battery and seal.”

Written on: 14/11/2017 by bigboynick (1 review written)

What a great team. Had a battery and seal on my Tag watch. Went to plenty of jewellers who were uming and awing, needing to send it off and talking all sorts of nonsense I wasnt to confident about. One jeweller actually told me to go to THE WATCH LAB and what great advice. Nice easy and no messing. This is what it needs, this is how much it will cost and this is when it will be ready. And..... I got a half price clean TAKE MY MONEY! If only all companies operated with such speed and dedication… Read Full Review

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★★★★★

“Great Service To Me And My Watch”

Written on: 13/11/2017

I have owned my watch for a number of years now and means a lot to me. I took my watch into the watch lab in Manchester and the guys there where very knowledgeable of what i had and what was required to maintain it also as it had been losing a bit of time for a while. After some deliberating I decided to leave my watch with them for a Service and after a little while has come back looking fantastic and running well. I have used these guys a few times now and have always trusted them with my… Read Full Review

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★☆☆☆☆

“Giving inflated Quotes for Repairs”

Written on: 10/11/2017 by Craftjoiner (1 review written)

On January the 9th 2017 the watch lab in the Silverburn shopping centre replaced the battery in my TagHeuer watch, cost £95.00. I had to return on the 19th. October 2017 as the watch stopped again, and I returned to the get the battery checked. The technician said the battery was not at fault, and proceeded to tell me the watch needed a new movement and it would only cost, wait for it, £495.00. He went through a sales pitch and said he would reduce this by £95.00. At this I grew suspicious… Read Full Review

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