Fashion World Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“Useless”

Written on: 02/12/2017 by GenesisGraves306 (1 review written)

Will not be using these idiots again. I placed an order due to arrive in 3 days and by day 8, it hadn't arrived so I emailed them. They ignored my email for a few days and then said the order had been returned to them - with no apology. They asked me to place the order again, saying they'd refund the postage if I ordered next day delivery. After 3 days, the order hadn't arrived and they said it had been returned to them again - no apology. Apparently the courier wasn't able to deliver to me, so… Read Full Review

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★☆☆☆☆

“" Heartless Service"”

Written on: 31/08/2017 by Makena372 (1 review written)

Ordered two pairs of shoes and went over few days of the 28 Day Policy due to breavment . Tried to explain this to the customer agent but got no sympathy and was told I will be still charged for late returns for both my items! I also returned an item from another catalogue company at the same time also few days over the return policy and the customer agent was lovely and accepted my returns without any hassle ! … Read Full Review

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★☆☆☆☆

“Bad Returns service”

Written on: 02/11/2016 by Bruno132 (1 review written)

I returned a dress 3 weeks ago and still no acknowledgment or refund. With other online retailers, you get an email confirmation and then a refund back with 3-5 days. Quick and simple, but this is not the case with Fashion World. I will not be using this retailer again!… Read Full Review

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★☆☆☆☆

“DISGUSTING SERVICE”

Written on: 22/01/2016

Ordered items next day and Fashionworld had cocked up the delivery address so items were returned to sender. I contacted them to say no problem, just send to correct address. The guy first on the phone decided he didn't want to help and transferred me without notification so I had to start the whole conversation again. The second person then said they couldn't do that as the items had to come back in before they could refund. I said well just resend and charge again and the refund can come in… Read Full Review

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★☆☆☆☆

“AWFUL AVOID! ”

Written on: 07/01/2016 by SophiaMuir78 (1 review written)

Avoid at all costs, had a credit limit of £125 placed an order and my order has got cancelled when I tracked it and my credit removed without even informing me! So many bad reviews for this site! Would give 0 stars if I could!… Read Full Review

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★☆☆☆☆

“Complete utter rubbish”

Written on: 17/12/2015 by Emmalee1980 (1 review written)

I ordered a 3 year warranty in April it's now December and I still haven't received it , I asked to arrange for someone to repair my TV 2 months ago and still no-ones done it , I asked for help with my payments and they wouldn't give any their useless… Read Full Review

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★☆☆☆☆

“Worst Catalogue Company Ever!!! ”

Written on: 26/10/2015 by Emma455 (1 review written)

Without doubt the worst catalogue company I have ever used. If you want to be hounded with calls from them and your personal details kept on file after you have requested numerous times for your account to be closed.... their staff are also very rude and snappy on the phone… Read Full Review

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★☆☆☆☆

“Avoid Fashion World (JD Williams) at all costs ”

Written on: 26/10/2015 by MylesAllen260 (1 review written)

Avoid this firm at all costs. If you miss any payments they will harrass you by phone constantly, add to that the fact that they talk down to you when you cannot match payments and make you feel like you are nothing. When you have paid off your accounts in full they also hold onto your details which is a breach of the data protection act (if you google the firm they have had numerous incidents of data being obtained through system failures) so don't say you were not warned. JD Williams is an… Read Full Review

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★☆☆☆☆

“poor customer service ”

Written on: 14/10/2015 by Abdullahq393 (1 review written)

They let you open and account give you a credit limit then when you go to check the status of your order the items have been cancelled how bad is that . Avoid at all costs… Read Full Review

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★☆☆☆☆

“worst customer service of my life!”

Written on: 14/02/2015 by MacieKenney (1 review written)

I bought an item from Fashion world which I wanted to return a week later. Firstly, there was no paper work such as an invoice or returns label with my item. I rang to get a returns label which I told they would me. This has never arrived. I rang customer services again I was told that I didn't need an address on the parcel to send it back as the courier (Hermes) would know where it's going. This didn't seem right as I know that Hermes do not work for just one company so the same day I rang… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 12/11/2014 by Sandersjs72 (1 review written)

My 81 year old mother has received two parcels over the past 6 months, addressed to her but non of the items had been ordered. No order had ever been placed with this company. They did collect the first parcel and second parcel was given back to the postman. She has now received an invoice saying she owes £3.61. Along with a leaflet for Information Sheet on Arrears. A small amount I know but very distressing for an old lady who has never been in debt. Waiting to hear back from Fashion… Read Full Review

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★☆☆☆☆

“Got accepted for credit then revoked !!!!! What's the...”

Written on: 04/10/2014 by MareliBradley372 (1 review written)

Got accepted for personal account ordered 2 things the cancelled my order and revoked my limit for no reason what's the point in this ? Why accept me then don't send my goods ! Not great !… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 19/06/2014 by LisaMG6 (1 review written)

I had a credit limit given to spend, I ordered a few things for delivery next day. On the day of my delivery I received an email saying I needed to pay by credit/debit card as I no longer had a credit limit with them. I emailed them as I was shocked, still not heard back after 3 weeks. I think it's disgusting how they do this as it seems it happens a lot, poor customer service wouldn't recommend to anyone!!! I don't understand how they're even still up and running with how they pester people… Read Full Review

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★☆☆☆☆

“They are worst catalouge out there AVOID THEM”

Written on: 27/12/2013 by Ryan28 (1 review written)

They offer you credit then take it away asking you to pay my cash do not sign up all you get is cold calls if your going get a catalouge go littlewoods… Read Full Review

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★☆☆☆☆

“Only use if you want to get inundated with sales calls”

Written on: 13/11/2013

Have been inundated with sales calls from various companies who have got my number from Fashion World. All very pushy and despite me saying I am at work, will not get off the phone! Despite getting in touch with Fashion World twice, they calls still keep coming. I've now had to register with TPS to try and stop them. If you do use Fashion World, be careful what box you tick… Read Full Review

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★☆☆☆☆

“Do not use Fashion World or ANY J D Williams Catalogue”

Written on: 24/07/2013

Today, I have been on the telephone with Fashion World for hours, explained that the Microwave that I brought off them last year 11 months and 2 weeks has become defunct. I explained that the front (fascia) of the microwave has fell away and is unusable. I quoted a reference that Daewoo (the manufacturer) have provided me with, to give to Fashion World to organise the immediate return of the microwave for inspection as it could be a health risk. After explaining all of this to Fashion World… Read Full Review

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★☆☆☆☆

“Cancelled orders”

Written on: 06/05/2013

Fashion world keep cancelling my orders & I have plenty of available credit ! I go in to check the status of my order to see that it has been cancelled. I email them to ask why this keeps happening but I do not get an answer, I get told to ring THEM to find out why… Read Full Review

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Rhianan82's Comment

Written on: 16/11/2013

I've just joined them and was given 175 initial credit , I ordered 3 items and I've just gone in to check the status and they all say cancelled next to them, so I emailed them, really confused! Are they cancelled or will they still arrive? What's your experience? Have you had to re-order and then its goe thru ok? Can you let me know my email is freerhia@yahoo.co.uk

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Kellyann91's Comment

Written on: 02/12/2013

Same with me and they have still not replied

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★★★★★

“Excellent service!”

Written on: 24/04/2013 by susy45 (2 reviews written)

Been with them since November and I cannot understand the negative reviews as I have had no trouble with them. You may have to wait a few days for delivery but its always tracked so you can look online to see when it will be delivered. I pay every month and always pay a bit more than is expected and can honestly say I have been very happy with them. If I do not like an item I can arrange a pick up and I don't have to go all the way to the Post Office to return. Returns are back with them in a… Read Full Review

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★☆☆☆☆

“Smell of Bags would gag a horse”

Written on: 01/04/2013

Purchased handbags to open and realize,they were horrid in smell. from 1 to 10?They were beyond 10.They smelled of moth balls. When I contacted them they said there would be a charge for restocking, that they would charge me, if I retrunred them.I could not believe it. … Read Full Review

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★☆☆☆☆

“rubish”

Written on: 30/03/2013

I wish i never sighed up for fashion worldthey gave me 150 pounds to spend then they just told me that i have to pay by credit card i am a good payer i pay on time and always pay more than i should but still keep sending me there rubish books that say that i have 150 pounds to spend i emailed them 3 times they say there get back to u in 3days but they never do rubish cheap clothes and boots that rubish quality and rubish costomer service that nerver solve the problem or get ba k to u dont shop… Read Full Review

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