Zoo Plus Reviews - www.zooplus.co.uk

★★★☆☆
3.5 / 5
63% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Best customer service ever!”

Written on: 14/06/2019 by Olivep155 (1 review written)

I have ordered all my cat's items from zooplus and i consider myself a regular customer. I have been extremely satisfied with their products and prices but the thing that surprised me is how awesome their customer service has been so far. They got back at me very fast and they were extremely helpful. I have dealt with other customer support services in the past but Zooplus' was the best among them. I just cannot express how great their team is. I strongly recommend dealing with this site… Read Full Review

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★★★★★

“Zooplus are the best!!”

Written on: 26/03/2019 by LC19 (1 review written)

I can highly recommend Zooplus! I have been ordering from them for going on 6yrs now and not only are their prices unbeatable, but their customer service is absolutely exceptional! I have been able to refer many friends and family members to them over the years and they are just as happy. Keep up the amazing work team!! … Read Full Review

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★★★★★

“Great for all your pet's needs ”

Written on: 08/02/2019 by Voltyvic (1 review written)

I've been shopping with Zooplus for quite some time now and they have everything I need for my 3 cats. They have a very wide range of goods including a very large selection of food (different types, brands, breed-specific many available in bulk-buy offers etc), as well as bedding, scratchers, treats and toys. They have a very generous rewards system and I have had lots of treats & tried new brands this way. However what makes them stand out is their customer service. I had an issue where my… Read Full Review

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★★★★★

“Great Retailer”

Written on: 08/02/2019 by MaximGutierrez (1 review written)

Good products and prices, broad variety and excellent customer service. I ordered a harness which was too small and was given a refund straight away and asked to give the harness to charity. Lovely gesture!… Read Full Review

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★★★★★

“Great products and even better customer service ”

Written on: 05/02/2019

Zooplus offers a truly an A+ online shopping experience. Offer is diverse, products are of great quality, shipping is fast and reliable, prices are very reasonable and customer service and support have always been very satisfying. Thank you Zooplus team!… Read Full Review

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★★☆☆☆

“Terrible delivery service ”

Written on: 24/10/2018 by RebeccaNunns (1 review written)

Prices are good. Range of stock is good. Delivery is awful. Orders go missing, deliveries arrive late or not at all. You have to spend over £15 just to order then it’s an extra £4.99 for delivery unless you spend over £29. Complete waste of time and money. There are so many other websites selling the same things or at least similar things at the same price so needless to say, I certainly won’t be using them again especially as I recommended zooplus to friends and family and they’ve had… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/10/2018 by Borderboy (2 reviews written)

Ordered two bags of dog food on Monday and they were delivered early next day by Yodel. Excellent service. … Read Full Review

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★★★★★

“fantastic service”

Written on: 26/08/2018 by Lynch296 (1 review written)

From an easy to use website to a well packaged parcel delivered in super fast time alongside fantastic customer service throughout make Zooplus THE only website I will be using for my pet supplies. Customer care is something has become less of a priority over time even in very large companies and Zooplus has not lost sight of how important it actually is. Thank you for ensuring my order was promptly delivered to the correct place, even though I was out and answered all my queries very quickly… Read Full Review

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★★☆☆☆

“Zooplus- Good at selling and taking money POOR AT SERVICE”

Written on: 31/07/2018

I purchased a Plastic Drinking Water Fountain with a pump, in June 2018 for about £20, everything good. The pump stopped working and I asked for a replacement and got this reply from the Zooplus Service Team """""" Thank you for taking the time to contact us. We are happy to assist! The proper function of your Pet Fountain can only be ensured if the following care instructions are followed, because tap water with a high lime content, cat hair and dust make a regular cleaning of the pump… Read Full Review

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★★★★★

“Great value site”

Written on: 15/07/2018 by jillreynolds (2 reviews written)

Excellent service. Huge range of pet foods. Best prices. Quick delivery… Read Full Review

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