Just received my camera and case that was a fairly competitive deal on their part. However, at nearly £7 for postage, I expected a better response when I stayed in all day, as requested in an email, and I discovered it was not down for delivery until 3 days later. I informed the company that I was less-than-happy at wasting that day but they didn't have the courtesy to even reply. I won't use them again as a result of that failure.

Ordered a lens and a filter on a Friday. when nothing arrived on Saturday I emailed them. Heard nothing until Monday when I contacted them by phone. They checked and found the courier firm had sent it to Croydon rather than Coventry. Only then did they gave me a number for the order so I could track it and set up a window for delivery. This didn't work very well - the courier firm eventually emailed me very early in the morning on Tuesday to say the delivery would be some time that morning. When it finally arrived the filter was missing. I emailed them again and they said they would post a replacement - this finally arrived a week later. However everyone was friendly and polite and the price of the stuff was very good. Perhaps they should find another courier service.

Have been looking around to purchase a new Panasonic Lumix DMC-TZ60 camera and thought I had found a great deal with these guys. However, beware their pricing is misleading! So VAT - included or not included? Good question and the answer is not obvious. Some prices do and some dont - I added items to my cart and at checkout the price had mysteriously increased - the final price is not itemised and it was hard to know where those few extra pounds on the bill have come from. One telephone call later and it turns out that special offer half price battery quoted at £10 actually costs £12! And talking of that half price battery offer at £10 (£12) - its not half price at all. That's the normal price - so its not a special offer either. And then delivery - I ask about delivery and am told its £6.96. But hang on, the total price including delivery doesnt add up again - its yet another few pounds more. Of course they havent pointed out again that its exclusive of VAT. So come on UK Camera Store - what's the deal with citing something as being half price when its not and a special offer when its not! That's a Trading Standards breach. And how difficult is it to be consistent with pricing - if its excluding VAT then say so. I dont like being mislead - I am going to keep looking

Cannot fault Company except THEY BREACH DISTANCE SELLING REGULATIONS BY:- stating faulty goods have to be returned to manufacturer, and they will not commit to paying the costs involved. They also state if you reject the goods on arrival you have the pay the cost of returning which also breaches your legal rights. COME ON UK CAMERA STORE GET THIS SORTED

Camera arrives on time everything ok, I m happy with it, but unfortunately i didn't get 2 years warranty for it. I send couple email for them but no ones answer.

Looks like customers have had mixed experiences with this retailer. I waited three weeks for my EOS550D to arrive with the 18-55mm kit lens, camera bag and memory cards but I'm still waiting for the 55-250 zoom lens which should have came as part of the bundle. Despite being shown as 'in stock' on their web site, I am constantly told that it is out of stock because Canon can't keep up with demand. I find this strange considering I could pick one up from Amazon or another retailer today to which I'm then told 'we are a small outfit, we can't hold large stock. Fair enough but please be truthful instead of fobbing off customers. Almost six weeks of waiting, I contacted Canon themselves - I was advised there was more than sufficient stock in the UK! So no idea what on earth this retailer is playing at! To sum it up, a small supplier who prides themselves on low prices (that I certainly can't argue with) but let down by failing to acquire stock to meet customer demand. Use at your own risk - personally I wouldn't use them again.