Herts Classic Car Insurance www.hertsinsurance.com Reviews

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★★☆☆☆
2.1 / 5
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Latest Reviews

★☆☆☆☆

“awful customer service and very expensive quotes”

Written on: 05/12/2017 by Salazaref394 (1 review written)

I discovered that I had been paying far too much for my campervan insurance and rang to discuss this with HIC. I was passed from department to department for over 20 minutes and in the end gave up. I requested a call back and this came quickly (this time). I spoke to someone who advised that they could not find a way to be competitive with the quotes that i had got elsewhere and that I could cancel as I was in the 14 days of renewal. At no point did she tell me about the cost of… Read Full Review

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Sheila1000's Comment

Written on: 27/06/2019

They gave me an extremely low quote when I had not passed my test and so I went with them but when I passed my test they gave me a quote which was 50% higher than most other companies when I explained this the turned nasty and tried charging me a get out fee but it was not possible to stay, none of this was explained, I agree stay well clear

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★☆☆☆☆

“Worst service i have ever had, do not use them”

Written on: 02/09/2017 by MBaumann (1 review written)

Please if i can give you any advice, DO NOT USE THESE GUYS They are a broker which effectively means the small print and confusion they put to you means actually when you come to cancel a policy they just take you for the most of the amount anyway. I used the policy for three months and then decided to cancel as i sold my camper, normally with most policies when you pay monthly, you would expect to pay a month in advance and maybe a cancellation fee. My total policy was £237 of which i… Read Full Review

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★☆☆☆☆

“DISHONEST , avoid using - you've been warned !!!!!!!”

Written on: 10/03/2017 by Barnettpg323 (1 review written)

Absolute rip off company ! Customer care ...awful I have worked in the insurance for 20 years and have never been subjected to such terrible unprofessional selling of insurance. Full details of policy not pointed out to customer until cancellation of policy!. We asked various questions when taking out the insurance and true direct answers were avoided. The Customer Service Duty Manager would NOT PROVIDE his name when asked, obviously embarrassed of his employer's working practice! DO NOT… Read Full Review

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★☆☆☆☆

“BEWARE THE SMALL PRINT”

Written on: 31/01/2017 by Roblesfz422 (1 review written)

Took out a learner car policy for a year at a cost of nearly £500, after 5 months I passed my test and had to change my policy. They refunded less than £40 for the remaining 7 months unused insurance but quoted me over £3000 to insure my £500 car for the next year. It was them that assured me this was the best way to proceed. BEWARE THE SMALL PRINT… Read Full Review

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★☆☆☆☆

“Terrible serivce”

Written on: 24/10/2016 by tscomp (1 review written)

Rang to cancel my insurance as I sold by car but it was not processed by them. When I noticed payment was still being taken a few weeks later, I contacted them to ask why. Very snotty and unhelpful on the phone. They agreed that if I sent proof of sale of my car they would back-date my cancellation. Have sent this 3 times via email over the past 3 weeks and they are now just ignoring my emails and not replying. Will never use this company again and recommend that no one else does… Read Full Review

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★☆☆☆☆

“Shocking cancellation fee's”

Written on: 20/06/2016 by Jonem016 (1 review written)

This is the first time I have insured with HIC and I can tell you it will be the last. I was happy with the service until I had to speak to them again. I have brought a new vehicle and unfortunately my insurer would not it because it was not modified. I was told I ither cancel it and with the cancellation fee and loss of Commission it would be £180 that I'd loose or cancel and replace it with them being a broker. So of course not wanting to lose £180 I spoke to a right snotty little girl that… Read Full Review

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★☆☆☆☆

“Lying and overcharging seems to be "Policy"”

Written on: 14/06/2016 by Pete.g82 (1 review written)

Had a policy with this company for years. My car's gearbox died on me so I sourced a replacement car and called to have the old car removed and the new car added. During the call I was told the previous car's policy had been cancelled (the adviser told me he would walk down to the cancellations team as this would be the fastest option and put me on hold for 20mins) and the new policy was set up. After a few months I realised he hadn't cancelled the policy. The only reason I noticed at all was… Read Full Review

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★☆☆☆☆

“Horrid Process”

Written on: 08/06/2016 by Tanya108 (1 review written)

The process is so complicated and unclear on no claims that I am unfortunately cancelling the policy after only 3 Days!! I loose my deposit. THIS COMPANY IS TO BE TOTALLY AVOIDED … Read Full Review

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★☆☆☆☆

“Disgusting Customer Service and false claims made...”

Written on: 06/10/2015 by JToombs (1 review written)

Herts Insurance have done nothing but mess me around from day 1. Disgusting service and pure incompetence. A claim was put against my vehicle that was nothing to do with my vehicle and even though they had the details of the actual driver which was nothing to do with me or my policy, still decided to proceed. After 8 months of being pushed from pillar to post and apparently clearing it up i then tried to cancel my policy, they said i still had a claim against my policy!!!! USELESS!!!! They had… Read Full Review

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★★★★★

“Really great price and service”

Written on: 19/04/2014 by 1968Maloney (1 review written)

Really great price and service. They take their time with the quote to make sure that it fits your needs. There are no 'hidden' extras and you can add / remove items as required. A really 1st class service and policy and a brilliant low price. You cannot ask for more than that… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 28/03/2014 by HICNOWAY (1 review written)

ONe star given as only way to post shoud provide -ve stars - in this case -5 Positive reviews are obviously NOT by those unfortunate enough to have to make a claim. My NON-FAULT claim is now OVER 2 YEARS OLD and still not settled! In firt 2 weeks of policy I was stopped by Police for no insurance cover. HIC HAD FAILED TO ADD MY DETAILS TO THE NATIONAL REGISTER. It then took them 3 attempts to email a confirmation of cover in case I was stopped again. Post the non-fault accident in which the 3rd… Read Full Review

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★★★★★

“Cant fault them at all”

Written on: 30/11/2013 by claire1rich (1 review written)

My dealings were consistant as I dealt with the same member of staff throughout meaning I did not have to go through all the details each time. When I left a message to be contacted back I was and swiftly too. The staff member knew what he was talking about and liased with the 3rd party insurers to ensure the claim ran smoothly with very little hassle for me.I feel he went above and beyond. Other staff members I spoke when making initial contact were very polite. I was not on hold long either… Read Full Review

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★★★★★

“GREAT SERVICE FROM HIC ”

Written on: 25/11/2013 by petervwgolfgti (1 review written)

Just renewed my policy with HIC , great service and a great price, another year of happy motoring :)… Read Full Review

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★☆☆☆☆

“Impossible to contact”

Written on: 23/09/2013 by bartandrose (2 reviews written)

Took out Camper Insurance through Just Kampers which is an outlet for HIC. Took my money just fine, then I tried to contact them for slight policy change and nobody answers the 'phone and it took 4 days for someone to call me back. Apalling customer service (after they take your money). DO NOT USE. You have been warned!!!!… Read Full Review

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★★★★★

“Another Enjoyable Experience ”

Written on: 12/09/2013 by syncrokev (1 review written)

I have all my classic vehicles insured with Herts. I received my renewal quote and as usual checked against other companies. Rang back and asked if they could match best price I had found. A couple of minutes later they came up with one that was only £3 more which was accepted and payment made for the Policy. All in all a very enjkoyable experience fro people who know their cars!!… Read Full Review

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★☆☆☆☆

“TOTAL AND UTTER RIP-OFF, POOR RESPONSE, AVOID AT ALL...”

Written on: 08/09/2013 by Simanya (3 reviews written)

Actually booked my insurance on comparethemarket.com with these people through a company called 'FLUX DIRECT', supposedly a sister company to 'ADRIAN FLUX', another better-known insurer. I spent much of the day on Friday 6th September on and off chasing various departments in the numerous different company locations to find out what options I had to upgrade my car insured with them for just over a month. I was systematically sent around on a wild goose chase between the 'HIC/FLUX' internal… Read Full Review

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★★★☆☆

“Overseas Campervan Client”

Written on: 03/05/2013 by NoelNZ (1 review written)

As a New Zealander owning a campervan in the UK, getting insurance is nearly impossible. Why? This is the only company which is willing to insure over 70 year olds, so you are stuck with it. They advertise a "Walkabout Insurance" for people like me but they do not have anything specifically organised for us. There is no recognition of previous experience or insurance record. No credit given for no claim even with their company in a following year. The forms you receive are mainly nonsensical… Read Full Review

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★★★★★

“Straight to the point”

Written on: 20/04/2013

As I was declined by several other companies (because my wife and I are tourists from Australia and not UK permanent residents), we were pleasantly surprised that we "passed" with HIC. And though the premium is high, it is ok otherwise we could not have driven around with peace of mind! We shall certainly brag about you to our friends back home!… Read Full Review

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★☆☆☆☆

“Waste of time!”

Written on: 13/10/2012

Phoned up for track day insurance as they say they provide insurance for one off track days on their website. Big catch (which they dont bother teling you on their website) is that you MUST have a policy with them!!! I have a policy with another company who I have paid for for the year so why would I cancel this to change to another company, at an additional cost and at the expense of loosing 10 months NCD. Misleading and annoying when you are on hold for 20 mins at your expense to be told… Read Full Review

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★☆☆☆☆

“Crooked ignorant moneygrabbing trap.”

Written on: 09/11/2011 by dawson_mm (1 review written)

Poor customer service, inability to cancel a policy without paying the full premium on the policy, a potential to pay 12 months insurance on a car you've only owned for one month. Premium rate phone numbers to contact the company which amount to rediculous prices once youve spent a hour on the phone being unenlightened and passed from department to department by unqualified pleb employees… Read Full Review

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