written by iuGallegos287 on 15/11/2014
I've read and heard an awful lot of bad press/reviews about Sureterm Direct in the past and to some extent I would have agreed. A few years ago (maybe 2010?) I insured my Defender through Sureterm for what I thought was a great price! As the policy went on I got a lot of hassle from Sureterm, threats to cancel for silly things and terrible customer service. Safe to say, I didn't renew. A couple of weeks ago I was looking to insure by 4x4 again and Sureterm popped up on google - I had a look at their site and they seem to be living in the 21st century now! I called up and got a quote (I hate comparison sites) and the girl I spoke to was lovely! My documents took a while to come, but I called back a few days later and the customer service has dramatically improved from a few years ago! This company has turned around massively since I last insured with them and I truly hope that this is the tip of the iceberg and Sureterm keeps up the good work.
written by on 19/07/2012
By far the cheapest quote for my Suzuki Jimny, only £177.00 fully comprehensive. I did it all on-line but found the acceptance criteria a bit pernickety, for instance, I had to get a letter from my previous insurer to prove my NCB even though that information is on the industry database. They then threatened to cancel my cover because I hadn't given them information that they hadn't asked for! But, eventually the documents arrived through the post. I'm now waiting to see by how much my second year premium will rise.
written by on 06/11/2010
spoke with hugh today sorted out my disco insurence its my second year with them so got a good quote actually cheeper than last year sorted and thankyou
written by on 14/12/2009
Usually I would not respond favourably to an unexpected tele sales call.
However the Lady callg was Polite friendly and knowledgably helpful finding me what I consider to be the best deal available at the time.
written by on 11/08/2009
My Land Rover was up for renewal and my previous insurer quoted me £230 where Sureterm quote me £180! They were quick and easy to deal with, staff were polite and they seem to understand what I needed. My papers arrived in the post the next day, very impressed with the speed of the service. Would recommend them!
written by on 19/06/2009
I have my landrover insured with Sureterm Direct Car Insurance. The quote was competitive and continues to be after 2 years. I am always keen to help an independant business.
written by Captain Don on 05/06/2009
Great service, very helpful and a great price which is the kind of thing I expect from an insurance company like Sureterm Direct. The paperwork for my Toyota Supra arrived as promised in time for me to tax it and so I'm well happy. Totally recommend to others.
written by racingdad on 03/10/2008
I must be honest and say that I phoned 5 different insurance companies who advertise in Land Rover Magazine this evening and was amazed to find that only two of them actually knew what a Land Rover 130 is! One of them was Sureterm and the other being Adrian Flux. Phoned Sureterm first and then Footman James, followed by Adrian Flux, then A Plan and finanlly Peter Best. The Flux price came in about the same as the Sureterm one - but I just felt that the Flux salesman was just too pushy and didn't really care what I wanted. So I phoned Sureterm back and they seem to be really efficient and actually sold me a policy that had everything I was looking for so fair play.
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As rated by our community of reviewers
Neveragain 2Nd's Comment
Written on: 18/10/2009
I found this review laughable because...".. I am always keen to help an independant business" Especially when you work for them!