We signed up over the phone - the service sounded great, impressed by Which? review, very helpful salesperson, UK-based call centre. We were advised to go for 10GB monthly limit which proved woefully inadequate. (We had used this within a few days.) Told we could upgrade at any time, but this was untrue - we had to wait a month and spent 3.5 weeks having to pay for extra limit so that we could continue to use it in that first month. (Advice: don't trust their estimate unless you are a very light internet user.) Spent hours on the phone trying to get situation resolved but could never get through to the right person. They took lots of messages but no-one ever phoned me back. After a month, had to upgrade to next band (50GB) but this proved too low for us as well (family of 4 plus working from home). The speed was usually fairly reasonable (slightly better than previous supplier but still only 3Mbps at best) but service dropped out frequently and was often unusable during late evening. We have now moved to BT Infinity now that it is available and we have completed the 18 month tie-in to Eclipse - finally, we have fast broadband that JUST WORKS, without all the hassle we have had from Eclipse. The transfer was completed smoothly using MAC address provided by Eclipse. However, Eclipse are still trying to bill us for a service we no longer have - in fact they owe us some money having overcharged us before I cancelled the direct debit. Despite 2 people in Eclipse confirming that the account is closed, their credit control dept do not seem to think so. Perhaps we have just been unlucky but I would not have broadband from Eclipse again if they were the only supplier left.

Hi Eclipse is a decent service although you do pay a high premium which I am not sure is worth it anymore. “Buyer Beware” on cancellation they levy a £30 cancellation charge per line plus an additional 30 day period, You can only cancel in writing by post (erm internet company by post) or by phone between 9.30 and 5 I waited 30 mins on the phone do this on a 0845. I used to be a big fan but not anymore Very Poor show Eclipse Internet

Great service until you want to leave them.

They don't answer e-mails asking for final account balance and then bill you for services past the contract cessation date. Their policy is charge you then send you a cheque for the overpayment...not what I would call professional for an IT services company!

I moved to Eclipse from Pipex about 4 years ago, because Pipex's service became appalling. Initially Eclipse were great, tech support seemed competent and the customer service people were helpful. I took the "Evolution Broadband Option 3" at £24.99 p/m (this package was discontinued some time ago in favour of poorer packages that I refuse to move to). This was to get some traffic priority and a larger peak time usage limit. Speeds were good and consistent and stayed this way for a while. I even recommended Eclipse to my friends. Over the past couple of years, the service from Eclipse has pretty much gone the same way as Pipex. Firstly, there was the implementation of the new "fair use" policy - a restrictive and unfair time slot which basically punishes you if you should happen to stray over the allotted GB during the "peak hours" (which is apparently now from 8am to 11pm). We managed through this by using our home server to restrict certain types of downloading to these hours, however this meant that even streaming tv had to be done in the early hours.
Next was the decrease in the connection speed, sometimes being so slow that it was impossible to browse the internet. We still find it difficult to have one PC surf while one plays an online game (and the game in question needs very little bandwidth - but pings are shockingly bad). The friends that moved to Eclipse after I recommended it have had a lot of problems with their connection, as I write this review they are experiencing yet more.
Moving on to the customer service and tech support, while they try to be helpful and pleasant it almost seems as if they do not understand what it is they are dealing with. I recently submitted a question about upload speeds, and had to go through five different people (who used cut and paste answers) before I could get a decent response. Also, whereas they used to be patient and competent, they are increasingly patronising. They also use the same standard responses for any type of connection problem, the type that's most likely to be on a monitor in front of them to read.
At the minute I am still with Eclipse, I am looking for a provider that can fit my requirements but as soon as I do I'm off. Of course, if Eclipse can magically improve then I may consider staying with them but I really don't think it's likely.
If you're an average net user who just browses a little and only need a bit of wiggle room for downloads then get a phone & dsl bundle from one of the phone providers. If you're a heavy user and think Eclipse might be for you I'd advise you to think again.

Rather intermittent service with occasionally sub-dialup speeds. They also charge you just for cancelling their service even if you are out of the minimum contract period! They make it rather difficult to cancell by requiring you to contact their sales department while burying their phone number inside a tortuously long legal-terms-and-conditions document. When you do get through you need to be passed from piller to post to acctually speak to someone who can process your wish to cancel.
Eclipse used to be one of the best for value services about two years ago but the quality of their provision has steadily got worse. It is still an okay service if you only use internet at offpeak times but it seems to be most irregular in the evenings. They may improve in the future but there are far better (and cheaper) ISPs available at the moment.

I've been a customer for many years now and have had only one encounter with their service department. It took a month to get an unreliable connection issue resolved. As it turned out, it was a BT issue anyway but it took a month for them to raise the problem with BT.

The e-mail has never been brilliant with Outlook and iMail frequently failing to get a connection. Webmail also has been very slow for as long as I can remember. But at the moment (Dec 2009) it is virtually unusable.

On the plus side, I've very happy with the speed of connection (peaking at 6800Kbits/sec and regularly over 5500Kbits/sec even during peak times (I have an 8000Kbits/sec service). And pricing seems quite competative too.