I have had nothing but aggravation with my new front door since it was incorrectly installed in my house , customer care is atrocious, unkept appointments , no contact to explain why ????,door fitted incorrectly , mouldings on door falling off paint chipped on installation, the list goes on . If you want a professional service do not use this company.

22 windows, some coloured and leaded plus front door and porch. Simple? No! First the scaffolders destroyed several roof tiles. Then they turned up, swearing, smoking and seemingly intent on destroying carpets and a new slate dining table with velvet chairs. I kid you not. They played rave music at full volume despite being told to tone it down. The Warrington and Bradford office were never helpful until our lawyer got involved. The first inspection found that some of the ‘windows’ coils easily be removed from outside, posing a security risk. They weren’t fitted correctly and let the elements into the house and oops! no lead or colour in the glass that we paid fortunes for. They sent a repair man next day to remove the ground floor windows and fix them securely. He declared that all of them needed replacing. Next day they sent a ‘surveyor’. He inspected and found that every window was wrongly fitted, the porch was unstable and it required “ 3 days work to put right”. We await their “field inspector” tomorrow. It’s been a stressful, horrific week. Don’t let these people loose on your property.

Excellent professional job completed on time absolutely satisfied

Had 1 fitter to fit 5 windows. No safety catches on upstairs windows. Downstairs window leaked. Downstairs windows not finished correctly. 3 engineers and 3 months later,still waiting for the problems to be resolved, customer services are not helpful at all. Made a written complaint, waste of time, looked like an automated reply. Would I call them the number 1 window and door company in the UK? What do you think? If someone from Safestyle is reading this, your customer service needs to be improved, 6 weeks for an engineer is not acceptable. If I could send the windows back I would.

Had a lot of trouble with company left me for ages with window half done I wouldn't recommend these to my worst enemies'

I've used them several times and thoroughly recommend them. Great windows, great workmen, very efficient

They were really good and when had a issue they sorted it out really quickly and professionally

Great sales person came to house and worked with me on the price; there was no embarrassment, he understood I was on a budget. Fitters totally professional, quick and clean, turned up on time and very polite and respectful. First class price and service. Look no further, these really are the best!

They are the worst company when is come to respect customer, I did agree with them to install a patio door and everything was fine until the surveyor had to come and get the measurements and if don’t comply with their fix hours appointments they don’t give a s..habout you , the only do morning’s appointments or when is suitable for then and because I couldn’t take a day of they cancel my order.

A truly excellent service from start to finish! From the moment we asked for a quote to the time the installation was completed we were extremely impressed by all staff involved in terms of communication and professionalism. The gentleman who fitted the door went above and beyond to be helpful and the door looks amazing! What can we say other than the whole thing was a great customer experience. Thank you Safestyle!

I’m waiting for my fourth door to arrive as all others have been disgusting quality. The glue/putty used around the panes in the front door is lumpy, has gaps in places and has been smeared on with no care whatsoever. Still without the door after 5 weeks from first install and still waiting for a manager to call me back.

Having got my double glazing windows installed I can say I am very happy with the quality and workmanship of the work. All done in one day. Nice and warm in the winter and looks fantastic. The advisor was very knowledgeable good and getting the right price for my budget.

13 windows and 3 doors fitted by Safestyle! All windows and doors left with large chunks of smashed rendering, resulting in all windows being open to the elements. Complained to Customer Services but took nearly a year to send out an Inspection Engineer! The Safestyle Engineer slated his own companies work stating in his report 'ALL WINDOWS AND DOORS RENDER BLOWN AND NOT PUT BACK' Also 'INTERNAL GARAGE JUST FILLED WITH SILICONE, SHOULD HAVE BEEN TRIMMED AND SEALED, INTERNAL KITCHEN WINDOW PLASTER BLOWN AND STUCK BACK UP WITH SILICON' 2 X LOUNGE WINDOWS WRONG SIZECAND LARGE GAP JUST FILLED WITH FOAM' My local builders have since found two upstairs windows were not fitted straight and have had to reposition them. Furthermore the builders pointed out that an upstairs front window does not match any of the other windows, with the window sill also not being straight! I live by myself and have been through a nightmare because of Safestyle, plus having to rectify the damage to my property has cost me thousands of pounds!

Very good service. Happy with quality of merchandise.happy to use again.

Safestyle – do yourself a favour. I do not have one positive thing to say about Safestyle. I had installed a patio door, parts of the old outside wall were left protruding from the floor meaning I cannot lay flooring until that has been levelled, the finishing work to the wall was filled with a bit of ill-filling plaster board and not made good/flush, worst thing of all the patio door frame is not square and the corners of the frame have gaps indicating it’s been fitted skewed, there are no trickle vents (I’m sure that is a violation of building regulations). Since April 2023not long after the door was fitted I have made around 20 phone calls to customer service, I am never called back by anyone from Safestyle as they say they will, have made around 16/17 appointments to have the work put right, none of the appointments were kept. Various reasons given such as appointment cancelled, challenged on the actual date that I agreed to have the appointment, staff sickness, staff sickness and annual leave. I have officially made a complaint 11 July 2023 via email with photos attached but heard nothing after the initial acknowledgement of my email, I then wrote to the CEO of Safestyle, received an acknowledgement but have had no contact with the case handler assigned to my complaint. I would not/could not/never recommend Safestyle at all to anyone, even enemies, they play you along, treat you like a mug, a fool. No responsibility is taken by anyone. Customer Service are not there to help you but to buffer your calls, they pass on messages to and fro, you cannot get to speak to anyone but customer service staff who then make promises of appointments and that they’ll return your calls, these false promises are as empty and meaningless as their glossy brochure boasting how great they are. In my opinion Safestyle should lose their many accreditations. I will endeavour. I will probably fail. They have their money, their only care, I am sure cause they certainly don’t care about me.

Workmen were stars and cleaned up behind then. Barn doors look amazing and good finish, thank you

This is the third time I am using Safestyle I have always liked the windows and never really had any problems with them and I’m very happy to use them again in my new property I have just moved into

Failed to turn up for a confirmed appointment. Coventry branch very poor fail to stick to agreed times and also fail to answer the phone. Very poor customer service!!! Certainly would not recommnend.

Safe style have been great in providing a fab service. Tentative customer service, great communication and we are very happy with the quality of the product supplies and fitted.

Disgraceful customer service and after care! We are still waiting for a replacement window that was broken upon installation on 12th June, 37 days ago. After numerous emails from myself, all I get in response is they will look into the issue and update! No one is updating us. I have submitted a formal written complaint 1 week ago- no response back! I have called twice and promised a call back from installation team today- and still no contact from anyone.i have no remake date or installation date! I want compensation!