I just hope that they have improved or my next phone will probably a MOTO.

I asked for a simple, easy to use phone and the Cingular store folks insisted this Sony Ericsson Z525a was it. It is especially perplexing because I said I wanted a phone that didn't make noise when I picked it up like my old Motorola clamshell phone did, with its outside buttons. It is probably great for the phone geek. It will hold a calendar, email, etc., and it has voice dialing, which I couldn't get to work very reliably. It works with Bluetooth if you don't care about how it sounds as you talk. Seemed to get bad reception in places my old phone got good reception. This is a very menu-driven phone. There is no obvious call and hang up button. You have to read the menu choices for everything.