Dial Direct Van Insurance Reviews - www.dialdirect.co.uk

★★★★★
4.6 / 5
92.7% of users recommend this
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  • Value For Money

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Dial Direct Van Insurance www.dialdirect.co.uk

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Latest Reviews

★★★★★

“nice one Geezer !”

Written on: 15/03/2019 by jungalee (1 review written)

were all very busy, so like everybody else , went to a comparison website , found this one at the top ( and cheapest) of the bunch for van insurance ( does anybody buy the most expensive right at the bottom of the list) then to my surprise the usual baloney wasn't required ( call this number, and then go through the process AGAIN ) even my NCB was carried through from Direct Line ( cancelled them because they quoted 3 different premiums for the SAME vehicle). the price quoted was what i paid… Read Full Review

Customer_Team's Response to jungalee's Review

Written on: 18/03/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“very happy”

Written on: 14/03/2019 by ShaylaGriffin-Alt272 (1 review written)

From start to finish the whole transaction was smooth even when my computer crashed as I was paying the premium, but a quick call and the lady sorted it all out, very happy and over £100 cheaper than my old insurer good result all around… Read Full Review

Customer_Team's Comment

Written on: 15/03/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Happy Motoring ”

Written on: 12/03/2019 by Blowers7 (1 review written)

Full information available about insurance cover, easy to follow add on’s, ie- break down/legal cover Easy access to insurance via online log-in Also available to add on additional drivers, cover available within minutes. Also able to apply voluntary excess, in addition to compulsory excess. One very satisfied customer… Read Full Review

Customer_Team's Response to Blowers7's Review

Written on: 13/03/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Great customer service”

Written on: 11/03/2019 by Kymani1947 (1 review written)

Very straightforward & easy to use. Received a very quick & straightforward courtesy call to confirm everything was ok, no nonsense… Read Full Review

Customer_Team's Comment

Written on: 12/03/2019

Hi,

Thank you for your review. We are pleased to hear that you found our process easy and that you are happy with the welcome call you received.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Cheap van insurance”

Written on: 09/03/2019 by siwhaley (1 review written)

Came up top or the search on compare the market,I rang and spoke to operative who was very helpful and dealt with all my queries, great price, great product hopefully will use again next year pending the price which will be the same or less I’m sure?? Would highly recommend & a lot easier doing it over the phone… Read Full Review

Customer_Team's Response to siwhaley's Review

Written on: 11/03/2019

Hi,

Thank you for your 5 star review. We are glad to hear we have provided you with excellent service and we look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Cheap Van Insurance”

Written on: 05/03/2019 by Marronator (1 review written)

Found dialdirect using a comparison website. Dialdirect website was very simple, quick and easy to use. Not to many questions to complete. I saved £200 with dialdirect against my previous insurance renewal quote. I would recommend dialdirect to all my family and friends the next time they are looking to renew there insurance. There was nothing that I disliked when choosing dialdirect to switch to them took no time at all… Read Full Review

Customer_Team's Response to Marronator's Review

Written on: 06/03/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that you found our website easy to use.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy and straightforward ”

Written on: 04/03/2019 by Dawnflan (1 review written)

Easy to complete the online form with minimal clicks. Price was the best quoted and included benefits that other insurers didn’t. Set up in a matter of minutes with a curtesy call, welcoming me and asking if I had any questions (real people on the phone!) all in all I am very pleased with the service… Read Full Review

Customer_Team's Response to Dawnflan's Review

Written on: 05/03/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★☆☆

“Don’t appear to have what I paid for”

Written on: 24/02/2019 by Rallyline (2 reviews written)

Bought this policy via Compare the Market. All great until I got my documents. At least 3 addons that were included on Compare the Market are marked with a Red Cross. I don’t like being treated like this and have yet to speak to someone about it, as when I tried the office was closed. No one has called me today, as described in a number of reviews I have read, so hopefully someone will make contact and sort this out. It’s a shame, because up to that point, I was pretty impressed with… Read Full Review

Customer_Team's Response to Rallyline's Review

Written on: 25/02/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further. In order for us to do this, please could you contact our Customer Service Team and request to speak with our Social media team.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent customer service great value”

Written on: 19/02/2019 by Twedkenny (1 review written)

Great price excellent customer service highly recommend and will use again in the future… Read Full Review

Customer_Team's Response to Twedkenny's Review

Written on: 20/02/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Easy”

Written on: 18/02/2019 by Stephen511 (1 review written)

Easy tyset up and understand . Customer services phoned within a couple of days to check everything was as I expected, so all in all very happy… Read Full Review

Customer_Team's Response to Stephen511's Review

Written on: 19/02/2019

Hi,

Thank you for your review.
We are pleased to hear you are happy with our service.

Many Thanks,
Dial Direct Social Media.

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★★★★★

“easy to use and very efficient”

Written on: 18/02/2019 by montyosc (1 review written)

easy to use and very efficient… Read Full Review

Customer_Team's Response to montyosc's Review

Written on: 19/02/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Another Satisfied New Customer”

Written on: 03/02/2019 by GriffTile (1 review written)

My first time dealing with Dial Direct - Found them on the Meerkat compare site. I wish I had found them before now. Not only have Dial Direct saved me money on my annual van insurance, they have also managed to include Breakdown and personal accident too. As a result I am getting more cover for less money. Very easy to deal with in both setting p / Paying for and accessing the policy. - Well Chuffed… Read Full Review

Customer_Team's Response to GriffTile's Review

Written on: 04/02/2019

Hi,
Thank you for taking the time to share your experience. We are pleased to hear you are happy with the service we have provided.
Thanks,
Dial Direct Social Team.

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★★★★★

“Easy to complete forms and purchase insurance ”

Written on: 02/02/2019 by McDaniel374 (1 review written)

Good quality easy to get quote and competative price Good value for money and covered what I required… Read Full Review

Customer_Team's Comment

Written on: 04/02/2019

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★☆☆

“stop penny pinching ”

Written on: 27/01/2019 by 300hfx (1 review written)

overall a good service and good price staff on phone are good very helpful , management are penny pinching trying to save a few pounds not sending out documents , having spent £300 i would like my documents sent out direct to me to keep its more professional .and feels you got something for your money , they state it saves the planet , total rubbish , i always recycle my paper the council provides this free service weekly to most households… Read Full Review

Customer_Team's Response to 300hfx's Review

Written on: 28/01/2019

Hi,
Apologies for any inconvenience this has caused. If you could contact our Customer Service Team they will be able to arrange the documents to be sent to you.
Kind Regards,
Dial Direct Social Team.

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★★★★★

“beat deal yet”

Written on: 24/01/2019 by Daughertydu366 (1 review written)

took out new insurance with this company and my insurance was half the price of other companys and got full comp not 3rd party and if i took 3rd party with other companys i was going to be double what i was so i am happy… Read Full Review

Customer_Team's Comment

Written on: 25/01/2019

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Could not fault quote”

Written on: 21/01/2019 by Homedoc (1 review written)

Been withh them before and when searching for new policy on go compare they came in the top companies....I looked at what all companies were offering and dial direct won hands down . Simple and easy to take out policy and very friendly staff. I recommend to everyone… Read Full Review

Customer_Team's Response to Homedoc's Review

Written on: 23/01/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Private van cover”

Written on: 21/01/2019 by ronbury (1 review written)

Got to Dial Direct through a price comparison web site with a quote which was half what I was paying through Direct Line. Completion was quick and easy and I can't think of anything that I was unhappy about. Well pleased and highly recommended… Read Full Review

Customer_Team's Response to ronbury's Review

Written on: 23/01/2019

Hi,

Thank you for your 5 star review. It is great to hear that we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“loved the human contact”

Written on: 21/01/2019 by LiaMoody (1 review written)

just taken out insurnace through a comparison website and the got a phone call from a real person to check everything is ok… Read Full Review

Customer_Team's Comment

Written on: 23/01/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“New policy ”

Written on: 15/01/2019 by Haines1980 (1 review written)

I needed to take out some new insurance on my van and after searching through some comparison websites I came along dial direct. Their price was extremely competitive so I decided I would try them out. Everything has been done quickly and efficiently and the phone call from the welcoming member of staff to go through my policy was extremely smooth and there was no pressure at all. All the documents are easily accessible online and the emails they send enable you to keep on top of what’s… Read Full Review

Customer_Team's Response to Haines1980's Review

Written on: 16/01/2019

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“Great value insurance.”

Written on: 12/01/2019 by ubPowers1974 (1 review written)

This company is very professional with exceptional service and the most competitive prices around.I found them on Compare the Market.com and very glad I did.I will most certainly recommend to my family and friends… Read Full Review

Customer_Team's Comment

Written on: 14/01/2019

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the service we have provided and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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