Dial Direct Van Insurance Reviews - www.dialdirect.co.uk

★★★★★
4.6 / 5
92.7% of users recommend this
  • Customer service

  • Value For Money

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Dial Direct Van Insurance www.dialdirect.co.uk

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Latest Reviews

★★★★★

“Could not fault quote”

Written on: 21/01/2019 by Homedoc (1 review written)

Been withh them before and when searching for new policy on go compare they came in the top companies....I looked at what all companies were offering and dial direct won hands down . Simple and easy to take out policy and very friendly staff. I recommend to everyone… Read Full Review

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★★★★★

“Private van cover”

Written on: 21/01/2019 by ronbury (1 review written)

Got to Dial Direct through a price comparison web site with a quote which was half what I was paying through Direct Line. Completion was quick and easy and I can't think of anything that I was unhappy about. Well pleased and highly recommended… Read Full Review

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★★★★★

“loved the human contact”

Written on: 21/01/2019 by LiaMoody (1 review written)

just taken out insurnace through a comparison website and the got a phone call from a real person to check everything is ok… Read Full Review

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★★★★★

“New policy ”

Written on: 15/01/2019 by Haines1980 (1 review written)

I needed to take out some new insurance on my van and after searching through some comparison websites I came along dial direct. Their price was extremely competitive so I decided I would try them out. Everything has been done quickly and efficiently and the phone call from the welcoming member of staff to go through my policy was extremely smooth and there was no pressure at all. All the documents are easily accessible online and the emails they send enable you to keep on top of what’s… Read Full Review

Customer_Team's Response to Haines1980's Review

Written on: 16/01/2019

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“Great value insurance.”

Written on: 12/01/2019 by ubPowers1974 (1 review written)

This company is very professional with exceptional service and the most competitive prices around.I found them on Compare the Market.com and very glad I did.I will most certainly recommend to my family and friends… Read Full Review

Customer_Team's Comment

Written on: 14/01/2019

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the service we have provided and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★★

“Got a van then this is where to insure it very good...”

Written on: 10/01/2019 by MILAGEMAN (1 review written)

Got a van then this is where to insure it very good service and simple to insure brilliant… Read Full Review

Customer_Team's Response to MILAGEMAN's Review

Written on: 10/01/2019

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Fast Efficient Friendly and Competative”

Written on: 04/01/2019 by hamblo (1 review written)

I used money supermarket for my quote, Dialdirect were the cheapest and they had the highest amount of cover for the money. Easy transaction, had a pleasant follow up call just to make sure everything was ok. Great so far!!… Read Full Review

Customer_Team's Response to hamblo's Review

Written on: 07/01/2019

Hi,
Thank you for your 4 star review. We are pleased to hear you are happy with the service we have provided.
Thanks,
Dial Direct Social Team.

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★☆☆☆☆

“CAN ONLY FIND AN OLD POLICY”

Written on: 27/12/2018 by Padilla281 (1 review written)

SELF SERVICE CENTRE IS "PANTS" IF YOU HAVE BEEN INSURED WITH THESE PEOPLE BEFORE IT WILL ONLY SHOW YOU YOUR FIST POLICY - IT SHOWS ME A POLICY THAT EXPIRED IN 2017 AND NOWHERE ANYWHERE CAN I FIND THE NEW POLICY I HAVE TAKEN OUT - THEY WILL BE SENDING ME PAPER POLICY OUT FOR FREE TOMORROW OR THEY CAN KEEP THEIR POLICY!!… Read Full Review

Customer_Team's Comment

Written on: 28/12/2018

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. Please contact our C

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Customer_Team's Comment

Written on: 03/01/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to investigate this further, please can you contact our Customer Service Team and request to speak with our Social Media Team.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Very easy good price ”

Written on: 17/12/2018 by Wingy1404 (1 review written)

Very quick and easy to use good price and very easy to understand great insurance… Read Full Review

Customer_Team's Response to Wingy1404's Review

Written on: 18/12/2018

Hi,

Thank you for your review. It is great to hear that you found the process easy to use.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Quick and easy ”

Written on: 07/12/2018 by MadelynnLamont246 (1 review written)

Uncomplicated efficiency with a competitive edge Easy to use and simple to understand… Read Full Review

Customer_Team's Comment

Written on: 10/12/2018

Hi,

Thank you for your review. It is great to hear that you found the process of setting up the policy easy.

Many Thanks,
Dial Social Media Team

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★★★★★

“Competitive priced quick easy and efficient service”

Written on: 30/11/2018 by IBuild-4U (1 review written)

Very pleased with all aspects of my first experience with Dial Direct. Every detail was explained easily and efficiently and provided more cover for less than their competitors. Would recommend the service they provide to family friends , colleagues and associates… Read Full Review

Customer_Team's Response to IBuild-4U's Review

Written on: 03/12/2018

Welcome to Dial Direct! We are pleased to hear that you are happy with our service and that you would recommend us to others.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Great van insurance ”

Written on: 29/11/2018 by Gregbowden (1 review written)

Excellent service , competitive rates , easy to apply , would recommend to others , wI'll continue to use this company in the future… Read Full Review

Customer_Team's Response to Gregbowden's Review

Written on: 30/11/2018

Hi,

Thank you for your review and your recommendations. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent Prices And Great Cover !”

Written on: 20/11/2018 by karlcoop (1 review written)

Dial Direct repeatedly came up online with the cheapest van cover but with all the extras included such as a courtesy van , rac breakdown cover and other instances and covers Great value for money and saved £180 from previous insurer but with far better cover ! No Brainer Really !!… Read Full Review

Customer_Team's Response to karlcoop's Review

Written on: 21/11/2018

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“ unbelievable Price and a fantastic service”

Written on: 09/11/2018 by Summer1313 (1 review written)

This is an amazing and unbelievable insurance company the price was amazing the service was fantastic and it was easy after spending two days trying to get a reasonable quote this was by far the best "and service and price… Read Full Review

Customer_Team's Response to Summer1313's Review

Written on: 13/11/2018

Hi,

Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Thank you to all at dial direct , it was a simple...”

Written on: 01/11/2018 by Rmfarr (1 review written)

Thank you to all at dial direct , it was a simple straight forward box ticking exercise followed up by a curtasy call to check everything was ok, cheers … Read Full Review

Customer_Team's Response to Rmfarr's Review

Written on: 02/11/2018

Hi,

Thank you for your review. We are pleased to hear that you found the process easy and that received your welcome call.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent friendly customer service”

Written on: 01/11/2018 by simpleearth (1 review written)

Found Dial Direct using a price comparison site. Very good price that includes everything I need for safe motoring. I have also spoken to them on the phone and they are very knowledgeable and friendly. Will be using them for our other van and car. Thank you… Read Full Review

Customer_Team's Response to simpleearth's Review

Written on: 02/11/2018

Hi,

Thank you for taking the time to share your experience. We are pleased to we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy to arrange ”

Written on: 30/10/2018 by Hackneysj (1 review written)

Easy and simple to arrange. Highly competitive and price included break down… Read Full Review

Customer_Team's Response to Hackneysj's Review

Written on: 31/10/2018

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy journey with us when setting up your policy.
Thanks,
Dial Direct Social Team

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★★★★★

“Very easy”

Written on: 29/10/2018 by Gallowaylf26 (1 review written)

Very easy transaction online, Came up nearly £200 cheaper than my renewal on my 2017 Navara. Overall very happy and the follow-up call from the person I dealt with was very professional and courteous!… Read Full Review

Customer_Team's Comment

Written on: 30/10/2018

Hi,

We are glad to hear that you have had nothing but a positive experience with our service.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“No Hassle”

Written on: 22/10/2018 by crickysvan (1 review written)

Easy and affordable insurance. Good Customer service. Easy to reas documents and self service centre easy to register… Read Full Review

Customer_Team's Response to crickysvan's Review

Written on: 23/10/2018

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the policy we have provided and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Nice, Easy, Reliable ”

Written on: 19/10/2018 by Ghodrat (1 review written)

The quote is good, customer service is great and the coverage of my premium is fantastic… Read Full Review

Customer_Team's Response to Ghodrat's Review

Written on: 22/10/2018

Hi,

Thank you for your 4 star rating! We are pleased to hear that you are happy with our service.

Many Thanks,
Dial Direct Social Media Team

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