Dial Direct Van Insurance Reviews - www.dialdirect.co.uk

★★★★★
4.6 / 5
92.8% of users recommend this
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  • Value For Money

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Dial Direct Van Insurance www.dialdirect.co.uk

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Latest Reviews

★★★★★

“Great price”

Written on: 19/05/2019 by Galbraithov373 (1 review written)

200 pounds cheaper than other quotes and easy to take out the policy on line. Thank you L Watson. Coulsdon. Surrey… Read Full Review

Customer_Team's Comment

Written on: 20/05/2019

Hi,

Wow! What a saving! It is great to hear that you are happy with your policy.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Very easy website to use”

Written on: 15/05/2019 by Janndave1 (1 review written)

I found dialdirect website easy to use very well laid out questions no awkward answers to worry about just an honest well laid out form to fill in i would certainly reccommend them to all my friends,the price comparison is well worth the time to look which is minimal compared to what you can save… Read Full Review

Customer_Team's Response to Janndave1's Review

Written on: 16/05/2019

Hi,

Thank you for your review and recommendations. It is great to hear that you found the process of setting up your policy easy.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Happy and satisfied ”

Written on: 08/05/2019 by Gaffa25 (1 review written)

I have been with the same insurer for many years, I am a person who does not check my correspondence, but expects to be treated well, and in comparison to others, it was with total shock and dismay, when I checked the policy. My friend helped me to find another insurer online, with his help we decided to go with Dial Direct insurance. The site was very easy to understand, and it had included extras that I did not get with my last policy, I.e breakdown assistance and recovery, which I paid… Read Full Review

Customer_Team's Response to Gaffa25's Review

Written on: 08/05/2019

Hi,

Thank you for your review. It is great to hear that you are happy with the level of cover and our service.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Cheap van insurance”

Written on: 07/05/2019 by Lomo90 (1 review written)

Good van insurance. Easy to use and reasonably priced… Read Full Review

Customer_Team's Response to Lomo90's Review

Written on: 08/05/2019

Hi,

Thank you for your review. It is great to hear that you have found our process easy.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Very professional and informative customer service centre ”

Written on: 29/04/2019 by stewartstevens (1 review written)

Very helpful customer service centre. I was contacted to ask if I required any assistance with the policy I had taken online, which I thought was very professional as the normal procedure with most insurance providers is to leave you to get on with it mentality. Not Direct Dial the customer service advisor was very informed very helpful and explained how to change, check and update policy details very helpful. This company policy to contact new customers is a valued and needed service well done… Read Full Review

Customer_Team's Response to stewartstevens's Review

Written on: 30/04/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy Friendly Service”

Written on: 29/04/2019 by Kelvin184 (1 review written)

Easy friendly service, follow up courtesy call. … Read Full Review

Customer_Team's Comment

Written on: 30/04/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“EXCELLENT SERVICE”

Written on: 25/04/2019 by 23Stewart (1 review written)

STAFF WERE 100% HELPFULL ALL IN ALL A GREAT SERVICE… Read Full Review

Customer_Team's Comment

Written on: 29/04/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“easy and fast”

Written on: 24/04/2019 by Lyon332 (1 review written)

simple and fast to get quote happy with the transaction… Read Full Review

Customer_Team's Comment

Written on: 24/04/2019

Hi,

Thank you for your review. It is great to hear that you found the process easy.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“So far so good ”

Written on: 12/04/2019 by GiovannaSawyer (1 review written)

Just arranged commercial insurance for a car derived van, as my previous insurer didn't handle commercial vehicles. I found Dial Direct via Money Supermarket, and they weren't the cheapest, but had the highest review rating online, so chose them. The process has been straightforward, and I was surprised but pleased to get a customer service call this afternoon, checking that all was satisfactory. Unusual in this day and age with everything usually being online! So, so far, it's been a very… Read Full Review

Customer_Team's Comment

Written on: 15/04/2019

Hi,

Welcome to Dial Direct! We are pleased to hear that you are happy with your policy and that we have provided you with a policy at a competitive price. We look forward to your continued custom.

Many Thanks,
Toni.

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★★★★★

“Van insurance ”

Written on: 08/04/2019 by rayintouch (1 review written)

I found the company easy to deal with the quote I received was very competitive and included many benefits which other companies charged extra for. The customer site is very easy to use. The communications I received were very good and follow up calls ensured everything progressed satisfactorily. All in all a pleasant experience. … Read Full Review

Customer_Team's Response to rayintouch's Review

Written on: 10/04/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Already mentioned you to a friend”

Written on: 01/04/2019 by Rogthedodge1 (1 review written)

Very prompt, helpful and to the point. Thought I only had 6 years no claims it came up as 9 ! Doesn't time fly but they found out straight away without having to find any paperwork . They phoned me back the next day making sure I was ok with everything I did and they did online. Very happy and well done x … Read Full Review

Customer_Team's Response to Rogthedodge1's Review

Written on: 02/04/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Great competitive quote ”

Written on: 26/03/2019 by Gazyam (1 review written)

Easiest insurance I have arranged for a long time, and a great premium… Read Full Review

Customer_Team's Response to Gazyam's Review

Written on: 27/03/2019

Hi,

Thank you for your review. We are pleased to hear that you found the process of setting up the policy easy.
We look forward to keeping up the continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“nice one Geezer !”

Written on: 15/03/2019 by jungalee (1 review written)

were all very busy, so like everybody else , went to a comparison website , found this one at the top ( and cheapest) of the bunch for van insurance ( does anybody buy the most expensive right at the bottom of the list) then to my surprise the usual baloney wasn't required ( call this number, and then go through the process AGAIN ) even my NCB was carried through from Direct Line ( cancelled them because they quoted 3 different premiums for the SAME vehicle). the price quoted was what i paid… Read Full Review

Customer_Team's Response to jungalee's Review

Written on: 18/03/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“very happy”

Written on: 14/03/2019 by ShaylaGriffin-Alt272 (1 review written)

From start to finish the whole transaction was smooth even when my computer crashed as I was paying the premium, but a quick call and the lady sorted it all out, very happy and over £100 cheaper than my old insurer good result all around… Read Full Review

Customer_Team's Comment

Written on: 15/03/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Happy Motoring ”

Written on: 12/03/2019 by Blowers7 (1 review written)

Full information available about insurance cover, easy to follow add on’s, ie- break down/legal cover Easy access to insurance via online log-in Also available to add on additional drivers, cover available within minutes. Also able to apply voluntary excess, in addition to compulsory excess. One very satisfied customer… Read Full Review

Customer_Team's Response to Blowers7's Review

Written on: 13/03/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Great customer service”

Written on: 11/03/2019 by Kymani1947 (1 review written)

Very straightforward & easy to use. Received a very quick & straightforward courtesy call to confirm everything was ok, no nonsense… Read Full Review

Customer_Team's Comment

Written on: 12/03/2019

Hi,

Thank you for your review. We are pleased to hear that you found our process easy and that you are happy with the welcome call you received.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Cheap van insurance”

Written on: 09/03/2019 by siwhaley (1 review written)

Came up top or the search on compare the market,I rang and spoke to operative who was very helpful and dealt with all my queries, great price, great product hopefully will use again next year pending the price which will be the same or less I’m sure?? Would highly recommend & a lot easier doing it over the phone… Read Full Review

Customer_Team's Response to siwhaley's Review

Written on: 11/03/2019

Hi,

Thank you for your 5 star review. We are glad to hear we have provided you with excellent service and we look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Cheap Van Insurance”

Written on: 05/03/2019 by Marronator (1 review written)

Found dialdirect using a comparison website. Dialdirect website was very simple, quick and easy to use. Not to many questions to complete. I saved £200 with dialdirect against my previous insurance renewal quote. I would recommend dialdirect to all my family and friends the next time they are looking to renew there insurance. There was nothing that I disliked when choosing dialdirect to switch to them took no time at all… Read Full Review

Customer_Team's Response to Marronator's Review

Written on: 06/03/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that you found our website easy to use.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy and straightforward ”

Written on: 04/03/2019 by Dawnflan (1 review written)

Easy to complete the online form with minimal clicks. Price was the best quoted and included benefits that other insurers didn’t. Set up in a matter of minutes with a curtesy call, welcoming me and asking if I had any questions (real people on the phone!) all in all I am very pleased with the service… Read Full Review

Customer_Team's Response to Dawnflan's Review

Written on: 05/03/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★☆☆

“Don’t appear to have what I paid for”

Written on: 24/02/2019 by Rallyline (2 reviews written)

Bought this policy via Compare the Market. All great until I got my documents. At least 3 addons that were included on Compare the Market are marked with a Red Cross. I don’t like being treated like this and have yet to speak to someone about it, as when I tried the office was closed. No one has called me today, as described in a number of reviews I have read, so hopefully someone will make contact and sort this out. It’s a shame, because up to that point, I was pretty impressed with… Read Full Review

Customer_Team's Response to Rallyline's Review

Written on: 25/02/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further. In order for us to do this, please could you contact our Customer Service Team and request to speak with our Social media team.

Many Thanks,
Dial Direct Social Media Team

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