Dial Direct Van Insurance Reviews - www.dialdirect.co.uk

★★★★★
4.6 / 5
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  • Value For Money

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Dial Direct Van Insurance www.dialdirect.co.uk

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Latest Reviews

★★★★★

“Great”

Written on: 17/02/2020 by AllySchmitt163 (1 review written)

Great customer service would definitely recommend to family and friends and anyone looking to insure there vehicle excellent… Read Full Review

Customer_Team's Comment

Written on: 18/02/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Van insurance”

Written on: 15/02/2020 by Vanperson (1 review written)

i did not know my car insurance do not offer multi vehicle policy which most do I searched and found dial direct and insured my van with minimum fuss and got a free sausage.Cheap insurance and a sausage roll win win… Read Full Review

Customer_Team's Response to Vanperson's Review

Written on: 17/02/2020

Hi,

Welcome to Dial Direct! We are glad to hear that you are happy with our service and appreciate your 5 star review.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Van insurance”

Written on: 15/02/2020 by Vanperson (1 review written)

i did not know my car insurance do not offer multi vehicle policy which most do I searched and found dial direct and insured my van with minimum fuss and got a free sausage.Cheap insurance and a sausage roll win win… Read Full Review

Customer_Team's Response to Vanperson's Review

Written on: 18/02/2020

Hi,

Thank you for your review. It is great to hear that you are happy with your policy and received your gift.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“Stay clear ”

Written on: 11/02/2020 by SOB77 (1 review written)

Dial direct were £60 cheaper than the closest company. Went with them last year as well. Sent all documentation required made numerous phonecalls to sort out issues with them saying they didn't receive proof of NCD. Was assured they had issue sorted but they went on to cancel my policy and didn't tell me until I rang only to find out that insurance had been cancelled for 6 weeks. Changed vehicle 2 months into this years policy for them to ask for an extra £300 for same model of vehicle when… Read Full Review

Customer_Team's Response to SOB77's Review

Written on: 12/02/2020

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. Please contact our Customer Service Team and request to speak with the Social Media Team so that we can look into this further.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Good insurance ”

Written on: 06/02/2020 by Lana62 (1 review written)

Great price on my van insurance. Easy to set up and access online. All the cover I needed and options to add more. Friendly and helpful staff on the phone and not pushy. Overall great experience with Dial direct so far and would highly recommend them to friends and family looking for cover on their vehicles at a competitive price… Read Full Review

Customer_Team's Comment

Written on: 07/02/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Great Value Great Service No Hassle ”

Written on: 30/01/2020 by CatherineRoberts283 (1 review written)

I will keep it short and to the point . I can honestly say this was a hassle free experience and a great deal . I insured my new van with minimal effort and was treated brilliantly by the member of staff who I spoke too . I will without doubt recommend dial direct to my work mates and in fact have already done so to a carpenter friend of mine. Can't speak highly enough of this company especially at a time when costs of insurance are to be honest a rip off with most other companies I spoke to… Read Full Review

Customer_Team's Comment

Written on: 31/01/2020

Hi,

Welcome to Dial Direct! We are pleased to hear that you are happy with your policy and that you would happily recommend us to others. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Online Direct.”

Written on: 29/01/2020 by DeonDodd (1 review written)

Getting my truck insurance was easy and great value for money. The Insurers who I have my car insured with (Hastings) wanted over £2000 to insure my truck!… Read Full Review

Customer_Team's Comment

Written on: 30/01/2020

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up your 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent value policy”

Written on: 20/01/2020 by Uptonsk269 (1 review written)

Quick and painless procedure. Excellent value compared to my previous policy. I even received a courtesy phone call to check I was happy with everything… Read Full Review

Customer_Team's Comment

Written on: 21/01/2020

Hi,

Thank you for your review. We are pleased to hear that you found the process of setting up your policy easy and that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Quick and easy”

Written on: 16/01/2020 by Swimassure (1 review written)

The website was really simple to use and I saved over half of my previous insurance, with additional benefits. Would definitely recommend… Read Full Review

Customer_Team's Response to Swimassure's Review

Written on: 20/01/2020

Hi,

Thank you for your review. It is great to see that you found our online journey easy to follow and that you would happily recommend us to others.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Best about ”

Written on: 14/01/2020 by Pieromiller1 (1 review written)

I was quoted a price that I could instantly buy sounds crazy to say that as you would expect that from a company selling a service but from what I experienced hour and a half phone calls ect just to try get a quote elsewhere the service here was 5stars instant quote and instant purchase absolutely brilliant… Read Full Review

Customer_Team's Response to Pieromiller1's Review

Written on: 15/01/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Superb all round insurer”

Written on: 14/01/2020 by Nicholson261 (1 review written)

Would recommend to anyone, no problems at all, coutest call the day after purchasing, asking any queries i had, overall great experience so far… Read Full Review

Customer_Team's Comment

Written on: 15/01/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Direct easy”

Written on: 11/01/2020 by 69er (1 review written)

I applied for a quote online but I as unsure that a choice offered in a drop down menu was adequate for my situation. I called their quotes department and was pleasantly surprised to get an answer within 6 rings by a gentleman who was really on top of his job. I complimented him on his clarity of speech and also the speed of his delivery. This made understanding and absorbing information very easy. In no time I was fixed up with a policy that fulfilled my requirements at what I consider to be… Read Full Review

Customer_Team's Response to 69er's Review

Written on: 13/01/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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Customer_Team's Response to 69er's Review

Written on: 13/01/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Very pleased indeed ”

Written on: 26/11/2019 by Davelinton (1 review written)

No hidden surprises, very straight forward. Follow up call nice touch and appreciated Would recommend to friends and family… Read Full Review

Customer_Team's Response to Davelinton's Review

Written on: 27/11/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent service ”

Written on: 23/11/2019 by Aguirre335 (1 review written)

Website was easy to use. Will highly recommend. The whole process was streamlined and took me only 5 minutes to have the van insurance arranged… Read Full Review

Customer_Team's Comment

Written on: 25/11/2019

Hi,

Thank you for your review and recommendation. We are pleased to hear that you found our online journey easy to follow.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent service and easy to use online. ”

Written on: 05/11/2019 by shelldouglas (1 review written)

Very quick and easy service to use online and found the best quote with dial direct. Would recommend. Great customer service team too to help out if needed… Read Full Review

Customer_Team's Response to shelldouglas's Review

Written on: 06/11/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a quick and easy journey when setting up your policy with us and that we have provided you with excellent service. We look forward to your continued custom.


Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Great product and friendly service ”

Written on: 28/10/2019 by Edward241 (1 review written)

As a new business insurance costumer I have found Dial direct to be very helpful and informative while helping me set up our new policy. They have provided us with a great comprehensive product at an affordable price helping us cover all aspects of what you’d expect with business insurance. Having spoken to two employees on separate occasions both have been very professional,polite and helpful. I would definitely recommend Dial direct to others after the service I have received… Read Full Review

Customer_Team's Comment

Written on: 29/10/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“great value”

Written on: 26/10/2019 by corojo (1 review written)

Dial Direct have given me a great price on mu van insurance and I would highly recommend them… Read Full Review

Customer_Team's Response to corojo's Review

Written on: 28/10/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and would recommend us to others.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“excellent service”

Written on: 21/10/2019 by Dowdlg31 (1 review written)

Found on well known comparison site. Very competitive price and smooth transaction with a follow up call to check we were happy and if we had any questions. Good all round experience. Would recommend… Read Full Review

Customer_Team's Comment

Written on: 22/10/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★☆

“Helpful and informative ”

Written on: 18/10/2019 by William2509 (1 review written)

I spoke with the lady on the phone for a brief moment of time, but that was all that was needed as she was very helpful and informative in response to my questions and knew everything I needed to ask. Easy to contact company which is a blessing when it comes to dealing with insurance companies. Highly recommend. Only think I could fault was that the lady didn’t sound happy considering it’s a Friday we spoke, however she was very pleasant and I do understand that she probably works all… Read Full Review

Customer_Team's Response to William2509's Review

Written on: 21/10/2019

Hi,

We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Very professional service”

Written on: 17/10/2019 by Alanptaylor (1 review written)

Very professional service… Read Full Review

Customer_Team's Response to Alanptaylor's Review

Written on: 18/10/2019

Hi,

Thank you for your 5 star rating. We are pleased to hear that you are happy with our service.

Many Thanks,
Dial Direct Social Media Team

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