written by Fani on 19/06/2016
Extremely pleased with the company and customer service. our mortgage advisor, was very knowledgeable, professional and attentive! He explained the process and options to us very patiently and thoroughly and went above and beyond to seure the best option for our circumstances. Buying a flat for the first time can be a very daunting experience; having his support and expert advice meant that we at least did not have to worry about our mortgage. Highly recommended!
written by Maxilinks on 16/05/2016
My desire to purchase my own home dates back to year 2014 but being a contractor this dream could not be achieved as my SA302 for two years did not contain enough fund to get me the mortgage I was looking for. This delayed my plans but the lady I met at Alexandra Hall kept encouraging and following up with me until January 2016 when I called to check on her and she gave me the good news that the company now has some offers in place for people like me. I began my search and then finally got something. I don't have enough words to describe the kind of services I received from her. She was quite receptive, patience, humble and took time to talk me through all I needed to do, the documentations to submit, the different offers available for me, insurances available for me. She sought for a mortgage lender and in a twinkle of an eye, one of the banks made me an offer and I am currently waiting for when I will be called to pick up my keys. All these happened within the space of a month and few weeks. I cannot forget her phone calls, advice, guidance in a very soft and warm voice. If I drop a mail for her to get in touch, in a jiffy I will receive her call. I am so happy my path crossed with hers and that I chose to go to Alexandra hall.. When I complimented her she assured me that this is the culture Alexandra Hall impact on all its staff. I do believe her because I began to experience this type of treatment right from the staff at the reception. They make you feel very important and are quite warm. I am quite happy and will not hesitate to recommend friends and family to Alexandra hall. They do not just meet but exceeds client's expectation. Irrespective of your financial standing, they have something for you. A O
written by 337Peacock on 16/05/2016
The service provided by Alexander Hall mortgage was very professional. They were available at all times and did respond all questions required. They were very patient and followed up on actions, and they followed up with me if for some reason I was delayed responding. The brokers were very knowledgeable and objective driven, until achieving customers’ objectives. I truly recommend their services.
written by on 10/05/2016
Myself & my husband have been in contact with Alexander Hall since mid 2015, when we decided we wanted to purchase. We were put in contact with the person I dealt with , who has been a great advisor throughout our long search, and when we eventually did find the property we wanted (early 2016), the person I dealt with was extremely helpful, and offered advice and guidance throughout. Any time when we required advice, all responses were quick, and we were able to gain a mortgage to suit our needs, and to be processed quickly. Overall, it was a great experience purchasing our first property, and we would say that the person I dealt with has been a great contributing factor in this, as she took the time to explain and go through things with us, as if we were the only clients she had. We felt that for the fee, we really did get advice, and support that eliminated lots of questions we had, which made the fee all worth while. Really would recommend going to have a chat with the person I dealt with , if you are looking to buy a property, all is simplified, and it feels as if you have ongoing support throughout your search, right through to completion date.
written by NSURAPA on 10/05/2016
The advisor gave us excellent support and guidance through out the process. We visited them before we finalised the house and it took only 3 days to obtain the mortgage after we gave offer for the house. They made the process so simple and I am really pleased with their regular followups until the completion of the transaction.
written by ChrisW1224 on 09/05/2016
I was very impressed with the service I received, the adviser was hands-on and added value not only in obtaining a mortgage but in providing invaluable advice through-out the transaction. It was easy to get in touch and discuss any issues that arose and I felt well informed through-out the process.
written by Ag1980 on 05/05/2016
I have been coming back to Alexander Hall for a number of years now and am always impressed with how painless they make the remortgage process. the person I dealt with and the team there have great market knowledge and consistently manage to find me a mortgage deal that suits my current circumstances. They are always responsive and timely with providing any information I request. They have no doubt saved me many hours of visiting banks/ sitting on the end of the phone, and I look forward to remortgaging through them for many years to come..
written by shazia326 on 05/05/2016
the person I dealt with helped me with my mortgage and I was extremely impressed with the service I received. As I am usually very busy at work, I felt he made the process easy for me. The communication was clear and he was thorough with the details. Further, I regularly received status updates. I particularly value this as I have worked with several other advisers who are difficult to reach, take very long in responding to your requests and make the overall process stressful and inefficient for you. I am definitely recommending him to my colleagues and friends!
written by Jamie456 on 05/05/2016
Just wanted to say how impressed we were with Jag in securing our mortgage quickly and efficiently. It was a tricky process as we were remortgaging and getting a buy to let at the same time, and we felt he had our best interests at heart at all times. His communication was clear, it was easy to understand. He was thorough and also worked closely with our solicitor and estate agents. We would definitely return to Jag if and when we decide to remortgage or buy another property. Top notch. Thankyou.
written by ClareHead on 05/05/2016
She was outstanding in our dealings with her. She was very knowledgeable and managed to help us secure what we thought was impossible. She was also a great support during the process.
written by Haneesha on 03/05/2016
Following our recent experience with Alexander Hall we would like to especially send out warmest regards and thanks to the advisor who in the upmost professional manner was patient to deal and ultimately manage to remortgage our property and release equity. It is on this basis we write this letter of recommendation and appreciation. We strongly feel that without his efforts it would have been difficult. He has been very patient and tailored the finance according to our financial means. It made our experience of dealing with Alexander Hall a pleasurable and memorable one. We appreciate the way he conducted business with us. His services were really exemplary. I would like to admit that it is rare to find high standards of genuineness and reliability in the today’s business world. He is a real asset to your company. We feel that whenever we have to remortgage or buy another property(very soon) it will need to be via Alexander Hall and it will have to be from your branch. We are absolutely certain that he should receive this letter of appreciation and we wish him every luck in his career.
written by Frankie112 on 28/04/2016
Kyle Johnson has been very helpful with our mortgage application. He is very professional and patient, answering every question we put to him. He went through every detail with us and made sure we understood everything. He is a very hard working person. We noticed he stayed very late but started very early the next day in order to answer all our remaining queries - very impressive. We could not be more grateful to have had him as our mortgage broker. We greatly appreciate all his help. He is a superb asset to Alexander Hall and we will have no hesitation recommending him to anyone we know. He is to be commended.
written by on 27/04/2016
Hi AM, Many thanks for taking care of my reportage application. Your assistance throughout the process is much appreciated. VJ
written by LuxDUAN on 25/04/2016
Kyle Johnson has been very helpful with our mortgage application. He is very professional and patient, answering every question we put to him. He went through every detail with us and made sure we understood everything. He is a very hard working person. We noticed he stayed very late but started very early the next day in order to answer all our remaining queries - very impressive. We could not be more grateful to have had him as our mortgage broker. We greatly appreciate all his help. He is a superb asset to Alexander Hall and we will have no hesitation recommending him to anyone we know. He is to be commended.
written by Evanssg340 on 19/04/2016
I was signposted to Alexander Hall for a remortgage. From the very beginning, I was put at ease. Several products were shown to me, but there was no pressure. I had lots of advice to help me make decisions. I liked the fact that Alexander Hall was very supportive and took time to explain things every step of the way. No question went unanswered, no matter how trivial! I had all the information I needed to make a purchase. I wish I had gone to them before this, but "better late than never". I will recommend them any day any time. I will surely be going back to them in future!!!!
written by JeromeW on 15/04/2016
I can't fault Alexander Hall one bit. From the first meeting until after completion of my mortgage. At every stage in between, I received regular contact explaining what stage of the process my application was at, and what I found particularly impressive was the fact that these regular calls continued after the application had been submitted. From past experience a lot of brokers sever all ties once they have submitted your application and received their fee, whereas communication continued all the way until my mortgage had completed. I wouldn't hesitate to work with Alexander Hall again in future, and would happily recommend their services.
written by Mintplus on 13/04/2016
I was recommended Alexandra Hall by one of friends who bought his own property in 2013. I found my nearest branch online where I met my advisor who explained each and every aspect of my mortgage product to me in a very professional manner. Having listened to my needs , he chose a product for me which was fixed for five years with a very competitive interest rate. I am extremely satisfied with my product and this was made possible by his systematic approach. He had an adequate knowledge of all available products. He was very efficient and that was proved by the result where I had the keys of the house just in four weeks unbelievable period.I am extremely satisfied with Alexandra Hall service and I would definitely recommend my friends and family to instruct this mortgage firm for all type of mortgages!
written by Emzmcgill on 13/04/2016
After being let down by a previous Mortgage Advisor I was very nervous about trying to get a house again and putting my trust in another company. I can honestly stay that my experience with Yasar Ahmad from Alexander Hall has been fantastic. Not only was Yasar constantly in communication with me to inform me of where we were in the process and what the next steps were, there was no hassle in getting the mortgages (as was previously) and we are very excited to be moving into our new house. I would highly recommend this company to anyone looking to buy a house, they have been outstanding.
written by Gradye471 on 13/04/2016
Alexander Hall is absolutely excellent. Having spoken to nearly 10 brokers when I started out it was clear that his hands were by far the most capable and even though there were other brokers offering a zero fee service I decided to use him because he filled me with the most confidence. My situation was quite a complicated one being self employed with a company that made a financial loss the last 2 years. He affectively managed to appease my anxiety every step of the way and I had no doubt he would be able to achieve what I needed. I'm delighted to say my mortgage has now been accepted and my dreams can come true. I attribute this entirely to his persistent and charming nature. He is a shining beacon of light within your organisation and I will be a an advocate for years to come. With overwhelming thanks and kindest regards
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