They had my camera for almost 3 months. Always having to chase them up. Promises made, I was let down all the time. Told it would be ready in 2 weeks, again let down. Needed another part, had to chase them up again to be told panasonic have pulled out and no one is there to fix my camera. It could be months till they get some other people in. Collected my camera now, its not been touched after almost 3 months. So upset and disgusted with them.

Bought a brand new pair of binoculars online. When I received these, there was evidence of wear. Blemishes around the body. Instruction booklet had a fold in it. Eyepieces were dirty. These should never been sent out in this condition.

I expected good after sales service from London camera exchange Bristol depot, but when returning a faulty fitting that had failed , the response was very negative ,I suggest better staff training, I will never use that store again/

You have to buy equipment using the phone and despite repeated phone calls there's never anyone capable to deal with your purchase. Back to e-bay I guess!

Very expensive, and rude service. I was going to buy from them, but when I went in was put off by their attitude, lack of product knowledge and price, I walked out again. Saw a bag for camera - which was marked half ticket price - ticket price £14.99 - so I figured around £7.50 o.k i'll have that. Member of staff said it was a mistake and 14.99 was actual price, their mistake not mine, and refused to sell/honour the price!!! I believe they have to honour their pricing errors. On the whole, all products quite expensive....