Down hill from the start with a long and disorganised check in. Staff were unpleasant and seemed like they didn't enjoy their jobs. Rooms were shabby and of poor quality. The entertainment was old fashioned and poorly organised and although the food was of good quality with plenty of choice the dinning facilities were very poor with the supply of plates cups and cutlery always running out. The table cloths and napkins were shabby and did not create a pleasant eating experience. There was insufficient staff at the bar with long lines waiting to be served all the time. The most annoying thing seemed to be the total lack of management and organization. I would not recommend the holiday inn sunspree hotel to anyone experiencing Jamaica for the first time it would out you off going again.