Exmouth, The Grand Hotel Reviews

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Latest Reviews

★★★☆☆

“Food rationing/service”

Written on: 31/03/2017 by Peytoni329 (1 review written)

The reception staff very helpful. Our first evening meal was not the most pleasant. I ordered soup i was brought a roll on a plate i was not given a choice. The main course arrived the smallest piece of meat I had ever seen then came the potato and vetables a desert spoon full of 2 x veg 2 croquet potatoes 1 new potato. The sweet arrived with cream already on the plate, I had not been asked if i wanted cream this was assumed. The waitress worked hard but there were no refinement to the meal I… Read Full Review

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★★★★☆

“After reading reviews on website, we were apprehensive...”

Written on: 01/03/2011 by Vincent Coggins (1 review written)

After reading reviews on website, we were apprehensive about our weekend at the Grand Hotel, but I must say we were all pleasantly surprised! We are a party of seven and have stayed at many Shearings Hotels around the country, and are pleased to say that this was one of the nicest. The lounges were very comfortable, the food and service were excellent, and we enjoyed the trip out to Sidmouth very much. Our coach driver was very helpful and pleasant and all in all we had a great weekend… Read Full Review

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★★★★☆

“After reading some of the reviews we was a little...”

Written on: 11/02/2011

After reading some of the reviews we was a little worried at what we would find well what a lovely surprise the hotel was clean we were welcomed by management the staff very helpful rooms very warm food excellent entertainment top class and trips out good. Even the rain didn't dampen our enjoyment. We would recommend this hotel… Read Full Review

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★☆☆☆☆

“Stayed 06/12/10 - 10/12/10 Inadequate heating in...”

Written on: 15/12/2010

Stayed 06/12/10 - 10/12/10 Inadequate heating in public areas. Manager unhelpful and aggressive when asked about Heating stated it had been like that for 2 weeks and if Shearings paid more then things may improve. Very arrogant when asked for a complaint form stated it was already in the room- this was a questionaire but advised to send to Shearings Head office as he would ignore it. Receptionist equally unhelpful and stated if you do not like it you do not have to come back. Food served on… Read Full Review

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★★★☆☆

“My husband and I have just come back from spending a 5...”

Written on: 26/07/2010

My husband and I have just come back from spending a 5 day break at the Grand Hotel Exmouth. When we arrived in our room, we discovered there was only a bath and no shower. There was a plastic "push onto the taps" shower hose, which was useless, because it would not fit.
When we brought this to the attention of the manager at reception, we were told that he knew it would not fit, and he didn't know who had put it there. We found this very strange. He told us that if we had wanted a shower, we… Read Full Review

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★☆☆☆☆

“Booked for a week August 2009 with Shearings coach...”

Written on: 18/06/2010

Booked for a week August 2009 with Shearings coach holidays. I refused the room instantly. Were shown others of same poor standards. Unfortunately had to stay one night because no rooms locally, lack of own transport and time of day. Left the next morning by train. The most disgusting room I have ever seen, even though paid a premium for a superior room. Absolutely filthy condition of bedding, shower and furnishings. Hotel management extremely unhelpful and could not see a problem with… Read Full Review

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★☆☆☆☆

“ ”

Written on: 10/06/2010 by Bossy Boots Nanny (1 review written)


I booked a weekend break at The Grand Exmouth - (Friday 23rd April to Monday 26th April)- especially requesting our room to be near a lift and with a shower - owing to the fact that my husband is disabled. I was shocked when I got there to find that we were in a back room between floors and my husband had to either walk up 16 stairs or take the lift and walk down 9 and then up three.

This was bad enough but to add to our misery there was no shower and only a corner bath which he was… Read Full Review

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★★★☆☆

“My husband and I have just returned from our Shearings...”

Written on: 10/10/2009

My husband and I have just returned from our Shearings coach holiday at The Grand in Exmouth and although I agree with some of the reviews, the hotel does need upgrading.The rooms were cleaned daily, the meals served were lovely, with a varied menu, and all of the staff were very friendly.
We were more than happy with the holiday,(for what we paid)and we will certainly use shearings coach tours again.
We almost cancelled this hoiday due to reviews. Pleased we didn't… Read Full Review

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Rachlovespi's Comment

Written on: 15/12/2009

Hi, I'm due to go on a Shearings Coach trip with my boyfriend one Friday, it will be our first holiday together, and after reading your review, I'm glad we have chosen Exmouth, and the Grand Hotel, as our destination! Looking forward to a nice relaxing long weekend away...

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★★☆☆☆

“Gordon Ramsey and The Hotel Inspector would have a...”

Written on: 04/05/2009 by joven jubilado (1 review written)

Gordon Ramsey and The Hotel Inspector would have a field day with rhe Grand Hotel, Exmouth.
The decor was so dated and tired looking; the carpets and wallpaper from the eighties. The shower was like a steady drizzle and you could just about turn around in the bathroom.

Food was served promptly but sadly lacked taste and very basic. I'm sure the soup was the same two days running, except on the second occasion a small amount of vegetables were added.

Plenty of OAP's staring into space in the… Read Full Review

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★★★★☆

“I think we got what we paid for, we chose this hotel...”

Written on: 14/10/2008

I think we got what we paid for, we chose this hotel as it was a Shearings hotel. It may give Shearings a bad name. It wasn't as good as Warners. Price should reflect standards. Give it a go, it didn't spoil our break and the view was brilliant!… Read Full Review

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★★★★☆

“Excellent service in the dining room, from the...”

Written on: 03/09/2008

Excellent service in the dining room, from the waitress. Very friendly staff, who were French. Room was o.k. with comfortable bed, and cleaned everyday. Food was varied, with choice, and very hot, owing to prompt waitresses. The hotel decor was a bit antiquated, but they are getting there. Very small manual lift. Our room lacked a proper shower. Entertainment was poor. There was too many steps, up and down. The bar closed at 9pm, This hotel seemed to cater for older pensioner types. The area… Read Full Review

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★☆☆☆☆

“I refused my room at the The Grand Hotel in Exmouth,...”

Written on: 23/08/2008

I refused my room at the The Grand Hotel in Exmouth, the receptionist said they were all the same. I had no option but to refuse to stay. I would rather sleep in the car that that hotel. Straight away the receptionist said we would get a refund. Maybe he was used to my reaction… Read Full Review

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★★☆☆☆

“Enjoyed our stay but food and entertainment were poor.”

Written on: 04/12/2007

Enjoyed our stay but food and entertainment were poor… Read Full Review

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★★★★★

“I found The Grand Hotel to be pleasant and well...”

Written on: 15/07/2007 by karlhart (2 reviews written)

I found The Grand Hotel to be pleasant and well appointed. The staff were excellent, being efficient, helpful and friendly… Read Full Review

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★★★★★

“Would thoroughly recommend The Grand Hotel.”

Written on: 15/07/2007 by karlhart (2 reviews written)

Would thoroughly recommend The Grand Hotel… Read Full Review

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★☆☆☆☆

“This was a Shearing drive yourself three day break. ”

Written on: 08/04/2006 by Blackcountryman (3 reviews written)

This was a Shearing drive yourself three day break.
Arrived at hotel to book in to find a cleaning lady going upstairs in a white face mask wearing thin medical type gloves this I thought odd at the time but thought no more of it until later. We were then given the keys to our room which we inspected and found it to be just about adequate. On going downstairs and bringing back our cases to unpack we were astounded halfway through this when a cleaner let herself into the room without knocking… Read Full Review

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Helen Of Troy's Response to Blackcountryman's Review

Written on: 30/10/2006

Next time you visit Exmouth, look up The Royal Beacon Hotel. It may cost a little more than The Grand Hotel, but the service and food is excellent, as is the accommodation. It is run by Anne Nightingale (D.J. Old Grey Whistle Test and Radio 1) and her husband, who makes sure the guests are comfortable. Very nice friendly place with a lot of class, situated in a lovely location overlooking the sea from an elevated position.

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