Reeds rains is the worst estate agency I have come across. I had a viewing on one of their property to rent in Eccles new road and I have send our interest on that property and they said they will let me know about landlord’s decision. I made 2 phone calls in one week period after seeing no response from the agency. They were very rude over the phone and were not approachable at all. They asked me to wait for their email to get the update. Even after more than a week, my husband rang them today on 26th September 2023 to get an update, they said the property has been given to other people. They made us to wait for their update more than a week , very rude over the phone and not given any update. I won’t recommend this agency to any of my friends.

Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.

Arrogant and rude. Customer service is a joke at Reeds Rains Liverpool When I phoned to enquire about a house purchase I was made to feel I was interrupting their day. I asked a question about the house, and rather than answer, I was told to go find the answers on their website! I don't normally write reviews, but the experience was so unnbelievable, it has to be shared. There are a lot of agents in Liverpool, do yourself a favour and try one of them and avoid Reeds Rains Liverpool like the plague.

With hold deposit using excuses of staff on holiday or sick. Just B/S when you call them. I will avoid these like the plague

A stupid company with poor minded people. Not just that they are some shameless people (their representatives) but they also dared to sustain our family not to have dogs in the rental...i mean some nobodies paid well too much!!! On top of this, after renting a house in a very poor state, with a fully in mold kitchen furniture, when we have requested from them to talk with the landlords about us buying for ourselves a proper different new one, saying that we want to change it, these ones have had the face to come and demand us to live the new furniture that we buy behind....i mean WHAT?!???? WHO are these people daring even to ask such a thing?!??? Some shameless ugly poorly behaved people!!!! Aren't them ashamed?!?? And they decide these things by themselves?!??? Daring to ask from us to leave the furniture bought by us in the rental?!!! I mean we just had very bad experiences with them. I wouldn't allow such a company on a market EVER!!!! Shameless, shameless!!!!

We found the Northwich team helpful friendly and professional and have no hesitation in recommending them. We do not live in the UK, and in a number of instances they went out of their way to assist with details we could not manage from abroad. We were very satisfied with our experience.

Review is for the Huddersfield area. Extremely overpriced BACK TO BACK houses along Manchester road.HD75LS A viewing was arranged at a property near slaithwaite and it was damp with visible water damage. Landlord (owner) was painting over the damage when I ask about the leak he was extremely rude and snapped well you don't have to ******* rent it! Even the estate agent looked shocked. The houses on their books seem to be all substandard. To pay half a month wage on a BACK TO BACK one bedroom with an oven in the living room with NO garden and NO parking is insane! Especially when problems are painted over! Avoid if you can help it.

As a letting agency, this company are incompetent. I want to warn all landlords not to use them as they keep your money and can’t explain why. They say they’ve sent out rental payments, but somehow they don’t reach your account. They have a substantial amount of my money on hold but don’t know why. It’s useless trying to get paid, you just get passed on to different departments.

AVOID AT ALL COSTS!! 4 years ago the council came to inspect the property to make sure the house was suitable for living in. After finding numerous issues they put together a long list of maintainence problems that needed sorting within a month. Reeds rains act as the middle man between my landlord and myself and after endless phone calls and the works still not been done 4 years later, I have had to get the council involved and now the local MP due to there incompentance. I never get up dated, myself, phone calls and emails not returned, refusal to speak to a manager, messages to the manger to call never returned, a call regarding broken boiler and no hot water (I have a son) resulted been told in "boil the kettle and fill the bath that way (I have a one cup kettle for starter ffs!), my sons asthma aggrivated by the damp and mould unresolved issues in the house, leaks in the house never attended too, same contractors coming a to do quotes in the works 4 times in the last 4 years with no work actually starting, the wall crumbling in my sons room, leaks in the roof.... I could go on an on to the point where this review would end up been a book. The property management team for reeds rains are an absolute disgrace!! Not one of them would be able to tell the backsides from a hole in the ground. Reeds rains... Get your bloody act together!!!! Landlords pay you a monthly fees to do a job and that job never gets done. I have rights as a tenant and this tenant is sick to the back teeth of all the incompetence. I am now taking my case further!!

We needed to sell in a are of BT7 which people see as nationalist (though its really lovely, by the river, and the house was super charming!). We had issues getting reasonably priced insurance, the valuers would say its worth nothing, and buyers would not get a mortgage. However, Grainne persevered and in the end we sold with a positive margin! Thanks!!

Just completed the sale on my property in Macclesfield — very happy with the service provided. From first point of contact all very Professional, friendly and dealt with everything very quickly. Thank you so much for your advice and moving things along so promptly and keeping me informed along the way. Very much appreciated!

Avoid Reeds Rain Manchester like the plague. We were a buyer, going through the transaction - spent money. Reeds Rain called constantly during the day, and sent constant emails chasing up. They went and found another buyer for the property under our nose and then persuaded the seller to pull out. Avoid them like the plague.

I rented a property through Reeds Rains Durham branch and was very impressed with their attention to details (December 2020) However now I'm in the property I have had no responce to emails with concerns I have. I had daily contact when I was sorting out the tenancy but since moving in, no contact and no responce to emails. There is obviously a leak from the roof as the bedroom ceilings are stained, the boiler has dropped pressure due to lack of water. There appears to be fine cracking lines appearing in the plaster. It must have been newly plastered and is drying out. I asked then to take the To Let sign down but got no responce so took it down myself. Only small things but rather disappointed with their lack of customer care.

When ever I have to visit the office in Liverpool, the staff are always pleasant happy and ready to be helpful in all ways. and would always advise friends and family if they are looking for accommodation in the city call at reeds -rains first.

We used Reed Rains Abergele to manage our property because they were local. Within a few months they closed the Abergele office. We then had to deal with their inefficient Southampton call centre. They were a disaster for us. We ended up having to deal with repairs and contractors ourselves because they didn't have any local contractors who would pay to be on their books. They got ridiculous quotes for repairs. In the end we changed to a local company but Reeds Rains want us to pay £750 to get out of a contract when it is actually them who are at fault. They unilaterally changed the terms of our service without any discussion.

I would not rent a property from this bunch again!! .. cost me a small fortune when I took the property on and paid a bond of £650 and when I left the property in excellent condition nearly 2 years down the line.. had to keep ringing them up and they could not even read the meters properly.... and when eventually they paid my bond back it was short by £120 .. to be told they had taken £120 out of my bond for a check out fee..!!! I spoke to my landlord directly and he was very annoyed with them as he had instructed them to give me all the bond back as I had been a good tenant.. my landlord said he is not happy with the way they have felt with me and the way they did not look after the property with the previous tenant.. ie not doing checks on a regular basis and had to pay a fortune on having to get the house back up to scratch again..

Due to family circumstances myself and husband are having to sell our new house after only 4 months. Reeds rains escalations team said they couldn’t find the postcode for it so couldn’t advertise it. I issued them with a bank statement as requested and also a council tax bill. Now, seeing as the council set the postcodes you would think this would be enough evidence. No no no, they were still incapable of sorting it out and after 4 weeks we decided to change agents. Nothing seemed to progress or get done unless I was chasing the office all the time Now when you consider how much they charge, they should be doing this without earache from me.. They never returned my calls either. I am not a trouble maker and like an easy stress free life but I have to say I wouldn’t recommend these agents to anyone.

- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.