Reeds Rains Estate Agents Reviews - www.reedsrains.co.uk

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Latest Reviews

★☆☆☆☆

“Big mistake using Reeds Rains to manage my rental property”

Written on: 06/01/2020 by IAKi (1 review written)

We used Reed Rains Abergele to manage our property because they were local. Within a few months they closed the Abergele office. We then had to deal with their inefficient Southampton call centre. They were a disaster for us. We ended up having to deal with repairs and contractors ourselves because they didn't have any local contractors who would pay to be on their books. They got ridiculous quotes for repairs. In the end we changed to a local company but Reeds Rains want us to pay £750 to… Read Full Review

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★☆☆☆☆

“Disgusting charges”

Written on: 19/06/2019 by 59Hollis (1 review written)

I would not rent a property from this bunch again!! .. cost me a small fortune when I took the property on and paid a bond of £650 and when I left the property in excellent condition nearly 2 years down the line.. had to keep ringing them up and they could not even read the meters properly.... and when eventually they paid my bond back it was short by £120 .. to be told they had taken £120 out of my bond for a check out fee..!!! I spoke to my landlord directly and he was very annoyed with… Read Full Review

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★☆☆☆☆

“Incompetent ”

Written on: 13/02/2019 by Unhappy51 (1 review written)

Due to family circumstances myself and husband are having to sell our new house after only 4 months. Reeds rains escalations team said they couldn’t find the postcode for it so couldn’t advertise it. I issued them with a bank statement as requested and also a council tax bill. Now, seeing as the council set the postcodes you would think this would be enough evidence. No no no, they were still incapable of sorting it out and after 4 weeks we decided to change agents. Nothing seemed to… Read Full Review

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★☆☆☆☆

“Reeds Rains Didsbury - Avoid like the plague”

Written on: 13/09/2018 by GazMorris (1 review written)

- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of… Read Full Review

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★★★★★

“Sutton-on Hull Branch. Great result achieved by the...”

Written on: 30/08/2018 by rainbow66 (1 review written)

A very professional team and a result we are very happy with. We were informed every step of the way in selling our property. Thank you to all… Read Full Review

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★★★★★

“widnes reeds rains excellent agents”

Written on: 12/07/2018 by kxr1 (1 review written)

The Widnes branch have managed our property portfolio for several years now. We have always, without exception, found them to be professional and reliable. The communication skills of the staff are second to none. When a letting out new property we are always kept up to date with any developments and she is always available to sort out any issues, however trivial. A first class agent… Read Full Review

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★☆☆☆☆

“Useless and incompetant”

Written on: 30/06/2018

I have learnt that estate agents are generally greedy and unhelpful but Reeds Rains in Scarborough are by far the worst that I have ever dealt with. I had just moved to the Yorkshire coast and was therefore unfamiliar with the area. I printed the directions to the property from the website, followed them, got completely lost, called the branch who blamed another member of staff for the inaccurate map and was directed to the location. On arriving at the property, the person showing me around… Read Full Review

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★☆☆☆☆

“Certainly NOT worthy of an 'Estate Agent service'! ”

Written on: 17/06/2018 by jcSchmitt264 (1 review written)

Certainly NOT worthy of an 'Estate Agent service'! With all the New and upcoming, Far CHEAPER estate agents on-line like 'Purple Bricks', 'YOPA', 'Tepilo', 'Doorsteps', etc, etc one would of thought Reeds Rains would provide a Far better professional, indeed Far CHEAPER service than what they provided with us!? Reeds Rains 'Customer Relations Manager' Ignored the whole complaint Below :- 1. They totally ignored their then employee “J” first visit with us, his appalling discriminatory… Read Full Review

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★☆☆☆☆

“Does not turn up to viewings ”

Written on: 11/01/2018 by iwSawyer153 (1 review written)

Arranged a viewing but when we arrived no estate agent turned up. Phoned the estate agent who said they had spoke with my husband (which never happened) and also said that we had booked in for the day before which also wasn’t correct because it was a day that we could not make and I wrote the appointment in my diary while on the telephone. Will not make any arrangements through this estate agents again. How do they expect to sell hours when they can’t even get the viewings right… Read Full Review

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★☆☆☆☆

“The Worst!!”

Written on: 21/10/2017 by 186Crabtree (1 review written)

This company is the worst company I have ever had the displeasure of working for. They lack any customer service skills, try to make you befriend clients to get them to come on to the market with them but then forget about them when you have their money as soon as they are locked into the contracts. They make you work long hours with no additional pay and instead of being an estate agent you become a complaints handler whilst your managers are too busy trying to take more money off people… Read Full Review

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★☆☆☆☆

“Awful customer services ”

Written on: 21/10/2017 by Williams191 (1 review written)

By far the worst property management services I’ve encountered. They failed to carry out routine inspections, I always had to chase them up for paperwork or updates, they never returned calls when promised and they even lost the keys to one of my properties. Very poor customer services. I recommend that you look elsewhere, just as I did. … Read Full Review

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★☆☆☆☆

“They are a joke, I had a viewing on a property and...”

Written on: 28/09/2017 by De11hpf (1 review written)

They are a joke, I had a viewing on a property and they did not even turn up, however the owner of the property turned up to clear out personal items, I offered him the asking price and he agreed to accept, job done as far as I was concerned. I rang the office and relay this information to the person I dealt with, I was arranging the mortgage and speaking to solicators etc. I then rang and asked if they would send over the legal pack as the solicitor want to see it, the email arrived with… Read Full Review

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★☆☆☆☆

“AVOID IF YOU CAN ”

Written on: 27/09/2017 by DaveMorgan662 (1 review written)

AVOID AT ALL COSTS. I had an offer accepted on the proviso that the house was off the market. Spent the week organising solicitors and final mortgage and was to go in on Friday with ID. They continued to show it the following week (didnt inform me of this) and as I was about to go in with ID told me they had another offer. Played offers off against one a other to increase the price then sold it to other buyer. When I asked for an explanation they said other offer was from someone who viewed it… Read Full Review

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★☆☆☆☆

“Rental Deposit Cash only accepted”

Written on: 23/08/2017 by HaidenLarson269 (1 review written)

I you are thinking of renting a property from this organisation think carefully because if you do not have a large padded envelope filled with cash when you view you will not get to rent the property you want. It seems that they prefer envelopes filled with cash to secure card payments. Avoid!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Dishonest and useless”

Written on: 04/04/2017 by Murphy436 (1 review written)

I have given them 1 star because I can't give none. Avoid this company at all costs. All letting/estate agents lie and cheat, but Reeds Rains Preston are world class. They ignore e-mails and phone calls and then, when I raised an issue about my tenants having pets in the property on a no pets agreement, their lettings 'manager' said she had looked into it. She said I had a conversation with one of their lettings people and I said it was OK for them to have pets. Complete lies. Funnily enough… Read Full Review

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★☆☆☆☆

“Do everything in writing! Dishonest and unreliable ”

Written on: 17/02/2017 by PutItInWriting (1 review written)

Forced to deal with Reeds Rains property management services when previous estate agency sold lettings to Reeds Rains. They send contractors for quotes, and never chase the contractor for quotes. They actually told me, the tenant, that I must find the contact details for party wall leaseholder when their contractor insisted upon seeing other side of affected wall. Then, their contractor did not show up to see the party-wall lessees flat! When I phoned to find out what happened, Reeds Rains did… Read Full Review

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★☆☆☆☆

“Poor letting service”

Written on: 13/02/2017 by Ross344 (1 review written)

I am a landlord using ReedRains on a fully managed service. The service by the branch staff and head office is appauling. I have 2 carbon monoxide detectors in the property. The branch completed a check on the property and stated I hadn't any. They were clear to see on both ceiling. I visited the branch to question them and got a response of, someone here must have made a silly mistake. The roof needed repairing. Head office is responsible for arranging it. As they couldn't be bothered I got 2… Read Full Review

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★☆☆☆☆

“Worst company I've ever had the misfortune of dealing...”

Written on: 14/12/2016 by KellyV123 (1 review written)

As a Landlord, parent of 4 children, owner of a business, time was what I lacked so decided to ease the pressure by appointing a Management company to deal with the management of my rental portfolio. I'd previously been very hands on, with late night calls to address electrically shorts, replacing locks, etc. After speaking to a few agents we decided to go with Reeds Rains. They drew up the agreement and were very quick to try and sell rent guarantee/landlord insurance before they had a tenant… Read Full Review

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★☆☆☆☆

“No help from Agency”

Written on: 04/12/2016 by Marshall1949 (1 review written)

Reeds Rains are absolutely rubbish at getting things fixed. When I arrived at the property I went through the inventory list and returned it to the agency signed and with all of my comments attached. Reeds Rains arranged an inventory clerk and his view on the conditions of the property could not be more inaccurate. I made sure to submit an electronic copy of the inventory with my personal comments. Had I not gone through this process in order to protect my deposit and taking in to… Read Full Review

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★☆☆☆☆

“Pushy push push! ”

Written on: 21/11/2016 by Cash305 (1 review written)

Spoke to reedsrain regarding valuation of our property. All the staff were very friendly and helpful on the phone so cannot fault that. When the Valuer came - This is where I became concerned Was told would have to make an upfront payment for photography. (All other valuations included this) Then we were given some prices on conveyancing, seemed reasonablish. When I asked about the estate agent fee , I was just being told 21, in a mumbled muffled voice. So I had to ask a few times for… Read Full Review

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