Reeds Rains Estate Agents Reviews - www.reedsrains.co.uk

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Latest Reviews

★☆☆☆☆

“The Worst!!”

Written on: 21/10/2017 by 186Crabtree (1 review written)

This company is the worst company I have ever had the displeasure of working for. They lack any customer service skills, try to make you befriend clients to get them to come on to the market with them but then forget about them when you have their money as soon as they are locked into the contracts. They make you work long hours with no additional pay and instead of being an estate agent you become a complaints handler whilst your managers are too busy trying to take more money off people… Read Full Review

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★☆☆☆☆

“Awful customer services ”

Written on: 21/10/2017 by Williams191 (1 review written)

By far the worst property management services I’ve encountered. They failed to carry out routine inspections, I always had to chase them up for paperwork or updates, they never returned calls when promised and they even lost the keys to one of my properties. Very poor customer services. I recommend that you look elsewhere, just as I did. … Read Full Review

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★☆☆☆☆

“They are a joke, I had a viewing on a property and...”

Written on: 28/09/2017 by De11hpf (1 review written)

They are a joke, I had a viewing on a property and they did not even turn up, however the owner of the property turned up to clear out personal items, I offered him the asking price and he agreed to accept, job done as far as I was concerned. I rang the office and relay this information to the person I dealt with, I was arranging the mortgage and speaking to solicators etc. I then rang and asked if they would send over the legal pack as the solicitor want to see it, the email arrived with… Read Full Review

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★☆☆☆☆

“AVOID IF YOU CAN ”

Written on: 27/09/2017 by DaveMorgan662 (1 review written)

AVOID AT ALL COSTS. I had an offer accepted on the proviso that the house was off the market. Spent the week organising solicitors and final mortgage and was to go in on Friday with ID. They continued to show it the following week (didnt inform me of this) and as I was about to go in with ID told me they had another offer. Played offers off against one a other to increase the price then sold it to other buyer. When I asked for an explanation they said other offer was from someone who viewed it… Read Full Review

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★☆☆☆☆

“Rental Deposit Cash only accepted”

Written on: 23/08/2017 by HaidenLarson269 (1 review written)

I you are thinking of renting a property from this organisation think carefully because if you do not have a large padded envelope filled with cash when you view you will not get to rent the property you want. It seems that they prefer envelopes filled with cash to secure card payments. Avoid!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Dishonest and useless”

Written on: 04/04/2017 by Murphy436 (1 review written)

I have given them 1 star because I can't give none. Avoid this company at all costs. All letting/estate agents lie and cheat, but Reeds Rains Preston are world class. They ignore e-mails and phone calls and then, when I raised an issue about my tenants having pets in the property on a no pets agreement, their lettings 'manager' said she had looked into it. She said I had a conversation with one of their lettings people and I said it was OK for them to have pets. Complete lies. Funnily enough… Read Full Review

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★☆☆☆☆

“Do everything in writing! Dishonest and unreliable ”

Written on: 17/02/2017 by PutItInWriting (1 review written)

Forced to deal with Reeds Rains property management services when previous estate agency sold lettings to Reeds Rains. They send contractors for quotes, and never chase the contractor for quotes. They actually told me, the tenant, that I must find the contact details for party wall leaseholder when their contractor insisted upon seeing other side of affected wall. Then, their contractor did not show up to see the party-wall lessees flat! When I phoned to find out what happened, Reeds Rains did… Read Full Review

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★☆☆☆☆

“Poor letting service”

Written on: 13/02/2017 by Ross344 (1 review written)

I am a landlord using ReedRains on a fully managed service. The service by the branch staff and head office is appauling. I have 2 carbon monoxide detectors in the property. The branch completed a check on the property and stated I hadn't any. They were clear to see on both ceiling. I visited the branch to question them and got a response of, someone here must have made a silly mistake. The roof needed repairing. Head office is responsible for arranging it. As they couldn't be bothered I got 2… Read Full Review

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★☆☆☆☆

“Worst company I've ever had the misfortune of dealing...”

Written on: 14/12/2016 by KellyV123 (1 review written)

As a Landlord, parent of 4 children, owner of a business, time was what I lacked so decided to ease the pressure by appointing a Management company to deal with the management of my rental portfolio. I'd previously been very hands on, with late night calls to address electrically shorts, replacing locks, etc. After speaking to a few agents we decided to go with Reeds Rains. They drew up the agreement and were very quick to try and sell rent guarantee/landlord insurance before they had a tenant… Read Full Review

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★☆☆☆☆

“No help from Agency”

Written on: 04/12/2016 by Marshall1949 (1 review written)

Reeds Rains are absolutely rubbish at getting things fixed. When I arrived at the property I went through the inventory list and returned it to the agency signed and with all of my comments attached. Reeds Rains arranged an inventory clerk and his view on the conditions of the property could not be more inaccurate. I made sure to submit an electronic copy of the inventory with my personal comments. Had I not gone through this process in order to protect my deposit and taking in to… Read Full Review

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★☆☆☆☆

“Pushy push push! ”

Written on: 21/11/2016 by Cash305 (1 review written)

Spoke to reedsrain regarding valuation of our property. All the staff were very friendly and helpful on the phone so cannot fault that. When the Valuer came - This is where I became concerned Was told would have to make an upfront payment for photography. (All other valuations included this) Then we were given some prices on conveyancing, seemed reasonablish. When I asked about the estate agent fee , I was just being told 21, in a mumbled muffled voice. So I had to ask a few times for… Read Full Review

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★☆☆☆☆

“Paid £300+ for them to email me some forms, no support. ”

Written on: 27/10/2016 by 313Galbraith (1 review written)

Currently going through the process of an application to rent a house with them. Collectively me and my partner are paying more then now then what we would be if we moved in this house but we still have to go through the guarantor route as they want 30x as much income coming into the house for rent. We unsure on some of the first application processes but no one in the office seems to pick up or ring me back regardless of leaving messages, no reply to emails,however they were quick to take the… Read Full Review

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★☆☆☆☆

“Corporate HQ completely dysfunctional.”

Written on: 13/10/2016 by Callahanix316 (1 review written)

I signed with their local office, but then discovered all transactions are done in Manchester at 'corporate' HQ. They were an unmitigated disaster. They cancelled builders without consulting me, which then cost me £200 to rebook. Builders they got to do a job were from London, 60 miles away, who were incompetent and didn't fix a leak, causing further damage to my property. I have currently been waiting for 10 weeks to have the property properly cleaned after the most recent tenants, and it… Read Full Review

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★☆☆☆☆

“Myself and my partner rented a property through reeds...”

Written on: 07/10/2016 by Danny0123 (1 review written)

Myself and my partner rented a property through reeds rains in Ossett West yorkshire. When we went to go look at the property the windows were sealed shut and the front door for a better word needed some tlc. We asked could these be sorted out on us moving in to which the estate agents response was "yes I will make a not of it now to get done". So me and my partner move in on moving into the property we realise the boiler doesn't produce hot water but there is a gas safety certificate stating… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 17/09/2016 by TyshawnPearson (1 review written)

When moving in the house was damp and dirty, stains and dirt over most surfaces despite being told it would be sorted. Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make any repairs. On leaving reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was… Read Full Review

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★☆☆☆☆

“Widnes Branch Reeds Rains”

Written on: 05/09/2016

Widnes branch, my daughter and her partner just moved out of a damp property that Reed Rains managed and despite being told of the damp and having been shown photographs of all the damp walls and even after the landlord had agreed that the property was left in good order with no excess charges to be deducted from the deposit, Reed Rains took £139 for themselves and even admitted on the phone that they basically ripped my daughter off!!! Not going to deal with the branch manager, it's straight… Read Full Review

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★☆☆☆☆

“Calamity - AVOID USING AT ALL COSTS”

Written on: 11/08/2016 by River267 (1 review written)

Worst customer service skills known to man. Don't put any notes on accounts, make people run around doing work for them when should be them doing it. Don't give updates when things are going on with the apartment. Been told i will have to put up with what is going on as i have moved into an apartment that has windows that don't open and was sold the apartment on the basis there was air conditioning, when infact it is an air filter. They gave us air conditioning units which have increased the… Read Full Review

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★★★★★

“Got us through a difficult sale”

Written on: 05/08/2016 by PJP572222 (1 review written)

Reeds Rains Salford are a star team! Our family has just completed on a lengthy and difficult sale and are absolutely delighted at the efforts and support we had from the team at the branch. They worked so hard and kept in constant touch and soothed our troubled brow throughout. Can't thank them enough. … Read Full Review

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★☆☆☆☆

“Don't ever rent through Reeds Rains.”

Written on: 18/07/2016 by 100Fry (1 review written)

Had been renting a flat for my daughter through the Reeds Rains in Carnforth Lancs, although a we came across one capable lady in the branch, the bloke leading on lettings was at best incompetent and at worst petty, lazy and bullying to tenants. As one of the previous posters mentioned, don't ever expect to get any of your deposit back, as whatever doesn't get taken up by excessive charges for normal wear and tear, goes on their ridiculously costly "check out fees", that they don't mention… Read Full Review

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★☆☆☆☆

“Unprofessional ”

Written on: 14/07/2016 by Lockhart1987 (1 review written)

Reeds rains in Holmes Chapel..cheshire Totally unprofessional..unhelpful..condescending...young inexperienced staff with no care for clients... The staff on the lettings were ruthless...there policies for putting in applications in stinks...no other estate agents outbid on lettings but these ruthless characters do !!!! ...do not deal with reeds rains we never will again...they come up with load of excuses that don't ring true ...no point in arguing doesn't get you anywhere...since dealing… Read Full Review

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