Exeter Friendly Society Reviews

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Exeter Friendly Society

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Latest Reviews

★★★★★

“Excellent, excellent, excellent.”

Written on: 06/11/2017 by SBandPB (1 review written)

Excellent support for both of us in our times of need. They have paid for us to have numerous major operations including heart surgery, lung surgery and other procedures both large and small without quibble. In addition we received a 'cash sum' following 20 days in an NHS hospital after a stroke. We pay for full cover and have always kept The Exeter fully informed and so therefor have experienced a wonderful and totally reliable service. SB and PB. Herefordshire… Read Full Review

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★☆☆☆☆

“Paid claim, then refused claim and wanted payments back”

Written on: 29/11/2016 by Srooged (1 review written)

I was diagnosed with arthritis of the left knee beginning of this year 2016, by September I had a total knee replacement,so before my operation I phoned the Exeter on numerous occasions to verify I was covered by my insurance,there reply ( yes you are no problem), after the first month of my claim I received a letter stating that the previous year I had seen the GP about my left knee and not disclosed this on the form, my explanation was that I twisted my left knee and and went to my GP for… Read Full Review

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★☆☆☆☆

“Corrupt firm do not use”

Written on: 02/10/2016 by Keithdr65 (1 review written)

roen dealing with this Exeter/fos for over a year , re a claim , had the policy for 20 years no claim, had a sick note provided form my doctor, cause I did light work for a few days when my doctor has provided provided proof that I could work and understood I could not close my business down this would cause more illness, Exeter have refused claim sent a private investigator into my business who has no medical experience nor told truths. The FINANCIAL OMBUDSMAN SERVICE (FOS) have been awful… Read Full Review

Sammcglynn's Comment

Written on: 02/10/2016

factual and correct
lawyer

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★☆☆☆☆

“Whatever you do, AVOID this company”

Written on: 28/07/2016 by Dean347 (1 review written)

I have had medical insurance with this company for 2 years without any kind of claim. I had to make a claim for a hernia repair and was referred by my GP. The day before my operation, having called the company 5 times, I was told my claim had been denied due to undisclosed medical condition. This was and angiogram I had 2 years prior which proved my heart was fit and well and I have never has any kind of medication or treatment before or since for heart problems. I had a scan prior to this… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 29/06/2016 by Parsons387 (1 review written)

I took out health insurance with this company as I thought I was purchasing a comprehensive package with excellent customer service. The cost of the policy was far higher than other companies but I though it was worth paying the extra just in case I ever did need to make a claim as I want to feel that we would be looked after. Unfortunately I did have to make a claim. The response time is extremely slow. They quote 5 working days to tell you if they will provide cover, they often exceed this… Read Full Review

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★☆☆☆☆

“Exeter UN-FRIENDLY”

Written on: 28/06/2016 by SusanBarry (1 review written)

This company is an utter waste of your time and money. They are only friendly when you initially contact them to discuss taking out a policy. And a very expensive one at that. My mother and I recently secured a mortgage, and as terms of that mortgage we had to take out an insurance policy. We contacted Exeter and set up a basic policy so the mortgage would go through, though this still cost just short of £100 per month. And what did we get in return, when she needed it most? NOTHING. She was… Read Full Review

Sammcglynn's Comment

Written on: 02/10/2016

had the sme trouble Exeter are corrupt firm don't let it rest the FOS are familiar with my complints and they need more to take exeters license to operate away form them

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★☆☆☆☆

“Poor old Exeter”

Written on: 06/04/2016 by Conway210 (1 review written)

Are we surprised that Exeter Family Friendly, have now dropped the 'Family Friendly' section to their name? Once their expensive premiums were matched by their brilliant customer service…….the last Exeter person that I spoke with practically barked at me down the phone Having been told that A Manager would call me back in response to a complaint….some 4 days have gone by and no one has contacted me Is it not possible that when Exeter's customers are calling them, it is because some of… Read Full Review

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★★★☆☆

“Be Aware of self referrals”

Written on: 08/02/2016 by Johnstonhq1991 (1 review written)

I had an issue with noise in my ears - it came on suddenly and effected my sleep. Saw my GP and he couldn't have been less helpful. "Nothing we can do" he said during the 2 minute appointment. I really felt he simply had better things to do with his time than listen to patients. So I thought it would be worth seeing an ENT as a self referral - just to get to spend a little more time to investiate what might be the problem. I was aware it might be true nothing could be done - but worth… Read Full Review

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★☆☆☆☆

“Very disappointing”

Written on: 15/03/2015

I understood I was authorized for a consultation and diagnostics and went ahead. They then refused to pay siting pre-existing condition as an excuse when in fact I couldn't have associated the symptoms with a pre existing condition. On a separate occasion they decided that osteopathy which is "unlimited" was treating a chronic condition which it was NOT. and did not want to authorize any further sessions KEEP WELL AWAY FROM EXETER FAMILY FRIENDLY They are devious unaccommodating and unhelpful… Read Full Review

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★☆☆☆☆

“Exeter Family Friendly cause stress not reduce stress”

Written on: 04/03/2015 by Davidy204 (1 review written)

Please do not go with Exeter Family Friendly. The excess that you pay comes out of your amount of claim and that reduces what was £1000 for Outpatients to £750. Could be clearer on the certificate of cover. You will then get error after error on any paperwork. I was quoted £300 for blood tests and charged £905 by the hospital and that was paid without speaking to me first. In fact I was faced with the £450 outstanding to pay as there was only £450 left on my claim. The hospital let me off… Read Full Review

Exeterfamilyfriendly's Comment

Written on: 13/03/2015

Hi,

We are very sorry to hear about your experience. We try to make our literature as clear as possible and avoid using small print, so we’re concerned to hear about your problems.

Please contact us and we will do everything we can to help. 

Exeter Family Friendly.

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★☆☆☆☆

“Dreadful Miscommunication and customer service”

Written on: 07/02/2015 by 400Fowler (1 review written)

Trying to make a claim for a small surgical procedure that I am fully entitled to have was one of the most stressful experiences imaginable. At a time when you are unwell and need help and support - you will be dealing with astoundingly uncaring people who appear to be deliberately making it very awkward to make even the smallest claim but for surgery that for me is life changing. I am dumbfounded that this can be allowed to happen as over the years I have struggled less with the NHS!! I… Read Full Review

Exeterfamilyfriendly's Comment

Written on: 09/02/2015

Hi,

We are very sorry to hear that you have had a bad experience and are not satisfied with the level of service we have provided.

Please contact us and we will help you resolve your query.

Kind Regards,

Exeter Family Friendly

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★☆☆☆☆

“Special terms & conditions ”

Written on: 07/02/2015 by NolanAlexander290 (1 review written)

Special terms and conditions I didn't know about, when I was sold the cover by a financial management company. My terms &condions ruled out about 70 percent of my body. To my astonishment the 3rd party signed for this on my behalf with out mentioning this to me and Exeter are ok with this! Joke… Read Full Review

Exeterfamilyfriendly's Comment

Written on: 09/02/2015

Hi,

We are very sorry to hear that you have had a bad experience and are not satisfied with the level of service we have provided.

Please contact us and we will help you resolve your query.

Kind Regards,

Exeter Family Friendly

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★★☆☆☆

“My premium risen by 25% after one year”

Written on: 15/09/2014 by Immanuel403 (1 review written)

Having read excellent reviews on this service I joined a year ago on a monthly premium of £103. I am 50 years of age. Just been told this years premium is £133. A rise of £30 or £360 a year. Have decided not to continue as at that rate of increase it will be thousands a month by the time I am 70… Read Full Review

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★☆☆☆☆

“This company is brilliant at two things: Increasing...”

Written on: 29/11/2013 by jcmbooth (1 review written)

This company is brilliant at two things: Increasing their charges endlessly at 10% a year, and making sure their conditions avoid them having to pay up on claims for most of the time,.. Don't consider dealing with them… Read Full Review

Exeter_Family_Friendly's Response to jcmbooth's Review

Written on: 08/01/2014

Dear jcmbooth,

We are very sorry to hear about your experience and are disappointed that you feel this strongly.

As a mutual friendly society with over 85 years of experience we take pride in the high standard of service offered to both members and financial advisers.

During 2012 we paid 95% of the claims we received across our UK private medical insurance products and we are fully committed to treating members fairly when they claim on their policies.

We were also named the Best Individual Private Medical Insurance Provider at the Cover Excellence Awards 2013 for the third consecutive year.

Regarding increasing charges, we review premium rates annually to reflect the overall cost of providing cover, including claims and medical inflation. It is very important that we continue to provide worthwhile insurance cover whilst protecting our members from unacceptable financial risks.

Exeter Family Friendly.

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Jurston2's reply to Exeter_Family_Friendly's Comment

Written on: 08/01/2014

Exeter friendly haven't looked up the facts in my case. I was a longtime 35 year member with almost no claims until, aged 92 and a war-disabled war veteran, realising that the time was approaching when I was likely to have claims, they conveniently raised the charged to make it impossible for me to continue - Jim Booth

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★☆☆☆☆

“Truly awful insurance company”

Written on: 03/02/2013 by tomby1 (1 review written)

Please read this honest review if you are looking to go with this Exeter Family Friendly Insurance. I had a specialist issue that required an operation and decided to claim through my insurance company. Unfortunately, this claim was denied due to a 'pre-existing' medical issue. Fine, I thought, they must have made a mistake. After a numver of weeks of back and forth trying to work out what was going on and resubmitting further information from my GP on my condition, I found out that my claim… Read Full Review

Exeter_Family_Friendly's Response to tomby1's Review

Written on: 06/02/2013

Dear tomby1,

We are very sorry to hear about your experience and are disappointed that you feel this strongly.

We will do everything we can to rectify your situation; to help us do so please contact our Complaints Handler, on 0300 123 3200 or at [email protected]

We would like to emphasise that as a mutual friendly society with over 85 years of experience, it is very rare for us to receive feedback such as this. Over the last 2 years our customer satisfaction has been rated very highly by consumer group and magazine Which?, in their annual PMI Customer Satisfaction Survey.

We look forward to hearing from you.

Exeter Family Friendly.

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Bestadvice's Response to tomby1's Review

Written on: 22/11/2013

Why did you not get a full understanding of the underwriting on your policy, It clearly states that you are not covered during the first two years for any pre-existing condition. Quite rightly too otherwise their customers would se increases in premiums to cover your treatments costs which are clearly not eligable for claim. Your complaint appears to be unjust and unfair.

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Tomby1's reply to Bestadvice's Comment

Written on: 22/11/2013

Hi,

Unfortunately as you do not know any of the finer details of this particular case, it's difficult to comment on whether it is just or fair.

I actually went through the Appeals process with this and my complaint that my condition was not pre-existing was upheld. I found the lady that processed my case once it got to this point to be excellent and she took all of the documentation she received into account - the reason the issue went as far as it did in the first place was due to the fact Exeter's medical 'professional' (and I use that term loosely) assumed circumstance without seemingly looking at the documents I had provided.

I've actually renewed with Exeter for another year of cover as I was impressed with their higher level complaint handling and appeals procedure, which gives me confidence that in future, if I have to push for the right decision to be made, it will be.

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★☆☆☆☆

“Avoid at all costs, cowboy outfit who never return calls”

Written on: 15/10/2011 by disapointedleeds (1 review written)

My husband signed up with this company after going through endsliegh as a broker and both companies have given us the worst customer service that we have ever received, they dont call back, when they actually answer the phone, they try to avoid paying out (7 weeks in and we are still waiting for a decision). My husband has been through his condition and operation details about 100 times with different people. Its rediculous we have told them we are going to complain to the ombudsman when our… Read Full Review

Exeter_Family_Friendly's Response to disapointedleeds's Review

Written on: 25/10/2011

We are very sorry to hear about this. Please send more details to [email protected] and we will try and resolve your problems as soon as possible.

Exeter Family Friendly.

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Bestadvice's Response to disapointedleeds's Review

Written on: 22/11/2013

Were you trying to claim for a pre-existing condition? They are an insurance company, not a charity!

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Guest's Response to disapointedleeds's Review

Written on: 10/05/2012

Hi there

Given that Exeter posted a comment asking you to contact them to resolve your issues, did you manage to resolve your issues with them?

Thanks in advance for your help.

Regards
Sam


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★☆☆☆☆

“DO NOT GO WITH THIS COMPANY”

Written on: 21/09/2011 by Kiri260180 (2 reviews written)

There is a reason why this company are cheaper than the rest, they are absolutely awful. I was with bupa and I should have stayed with them and paid the extra rather than switch to this extremely shoddy outfit. Basically you can forget trying to claim in the first year they will deny every claim, why is that? They have not had enough money out of you to make it worth their while. If you are I'll the waiting for them to approve a claim can be so detrimental on your overall health that it… Read Full Review

Exeter_Family_Friendly's Response to Kiri260180's Review

Written on: 25/10/2011

We are very sorry to hear about this. We strive to offer the best service to all of our members and are disappointed to hear about your experience.

Please send more details to [email protected] and we will try and resolve your problems as soon as possible.

Exeter Family Friendly.

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Bestadvice's Response to Kiri260180's Review

Written on: 22/11/2013

Why dont you look at the Which report PMI (private medical insurance) consumer survery. This is based on 3000 clients who have claimed for their private healthcare. BUPA are clearly not reputable, at the bottom half of the league table -Exeter have cosistently been in the two of all private healthcare companies.
Again perhaps you are trying to claim for an existing condition you had prior to joining??

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★★★☆☆

“My wife and I are members and I think the society is...”

Written on: 25/02/2011 by consensus (2 reviews written)

My wife and I are members and I think the society is in trouble. They have made a complete mess of our direct debits. They don't answer phone calls any more (you get the 'unobtainable' sound after a few minutes) and they never reply to emails. Has anyone else out there noticed this? I don't know what I'd do if I had to contact them urgently about a claim… Read Full Review

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★★★★★

“I think the Exeter Friendly Society is a excellent...”

Written on: 11/10/2009

I think the Exeter Friendly Society is a excellent company, I myself have private medical insurance with them and they are very helpful. I have a exeter care low cost plan with a excess of £500.00 but i DO understand my plan, I understand that if you have a excess of £500.00 you are liable for this LIKE ANY OTHER COMPANY THE RULES APPLY!! - The Low Cost Plan is a plan to cover you mostly for in patient treatment they have treated me very well for my 2 new hips, they paid for the costs in full… Read Full Review

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☆☆☆☆☆

“Exeter Friendly Society's Low Cost plan isnt worth the...”

Written on: 24/06/2009 by cxt (1 review written)

Exeter Friendly Society's Low Cost plan isnt worth the money it took to print the policy.
They have a high excess and a low max payout for out patient diagnostics, tests and consults although this is per year not per case.
They do NOT pay for any emergency treatment NOR emergency admisson to the hospital, NOR for chronic conditions, like asthma. So if you have an asthma attack and you need to be admitted to hospital, you will pay, they don't. If however you are able to schedule you attack and… Read Full Review

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