i have tried for hours to pay my bill but cannot since my debit card was lost, no way to contact them. I am desparate to pay

Be warned, if you have them send you an email stating that you must pay them then expect to have them again take money from you: You end up paying twice. You cannot get through to them for love nor money.

The system works reasonably well, all apid via direct debit monthly and only occasionally does it suffer poor connections but as I had forgotten to print off 2010 invoices I needed to contact them -that's when I realised it was impossible to query anything as their link to "customer services" email went via the FAQs which merely looped back to the start so I could never get an email address for customer services or any tel no- they are uncontactable which worries me if there is a money issue with incorrect payments- how would one resolve these?!

I have been with them for many many years and the system was excellent - the basic function still works well, but now they are slipping - they put the connect price up with out informing you by email, and now they have removed the text service without notice finally and they is no way of contacting them - that is disgraceful!! such a pity that a good product that works well dont have a long term commitment to get bettter and better - they are just stale now! and on the way down. The first time since joing them have I started to look for an alternative

FAQs as ever, but NO customer service contact possible. Received 4 identical invoices today from Call 18185 UK, but unable to check with them that they won't be deducting 4 times from my bank account.

Overall Call18185 just works in the background, you don't get spam and their itemised billing is good. I've been with Call18185 for a while now and have found them as reliable as using my line provider. Their online account works well and makes it easy to track call prices soon after making them.

I've been using 18185 for years and it's been great , "free" (there is a connection fee) calls to UK landlines 0.5p to USA etc. However lately it's started to let me down and I may see if there is another company with the same rates.