I've been using this service for about a year now - not every week but had been fairly happy with call quality and the price is good. BUT it's a dreadful service if things don't go right. It's impossible to contact anyone and the website is one of the worst I've seen in a long time. Today, after just 25 mins, I was cut off mid-call with the message that "for security reasons" I'd reached my limit for the day and to try again tomorrow. Tomorrow! Well gee, thanks. That's kind of you letting me have my telephone privileges again tomorrow! My calls usually last about 50 mins and had no problems before with this - and as the first time I'd used 18185 this week, it's not as if I'm a heavy user. Off to someone else now. I'd rather pay 0.5p a minute more and have a reliable service that doesn't end calls arbitrarily.

The 18185 service worked fine for me for a while, the call quality was good and had no issues with double billing from my phone service provider. However, as 18185 require you to set up a debit order and if there are ever any problems with billing, say goodbye to your money and forget ever being able to sort it out. If you click customer services on the website it just sends you to FAQ and one goes in circles. Once you finally do find the page where you can send a message, there is no guarantee that anyone will ever get back to you. A mistake was made on my bill and I was never able to sort it out. Thank goodness it wasn`t a large amount taken from my account. Needless to say I cancelled the subscription and also the debit order. Upon looking for a new option for my international calls I discovered that Skype charges less per minute to German landlines than 18185, and it is much safer too! I was never happy about the security issues with my sensitive information on the 1815 site. A Skype subscription for unlimited calls to land-lines in Europe only costs £5.74 per month and if you subscribe to a quarterly payment they offer a discount on that. Calls can easily be made from an app on your smartphone. So I suggest that one looks into calling international landlines via Skype as an alternative.

Very low rates for Canada and Italy that I use a lot.Advertises 4p per min for Ecuador for months on end on rates list on website but this service has never been available, one is referred to another number which charges 8p a minute.
IMPOSSIBLE to contact customer services, "webpage unavailable" or endless loop to back where one started.
Reliable invoices I appreciate that a no frills service attempts to cut "Service" costs but I would like to make a serious complaint about advertised rates not existing in reality to Ecuador and I cannot email this to any form of Customer Service