I was a TalkTalk customer for a short while. The UK based sales phone lines showed professionalism and drew me in to what was a false sense of security about the company. Calls are answered quickly and the staff are well spoken and polite. I am not going to write much of anything about the quality of service but in my experience it was bad from the off. The issue I want to draw people's attention to is the quality of after sales, mainly their customer services. I waited around 22 minutes to speak with customer services the first time I called which was a day after they had provided their internet service to me. When the first person answered the phone, it was clear that we had a bad line which was quiet and had lots of delay. The lady on the phone was clearly struggling with the English language and it was at this point that I realised that TalkTalks customer services had been farmed out on the cheap to the Philippines. However hard this lady tried, she could understand my clear English accent and I ended up having to spell my address out for her which she constantly wrote down incorrectly. I was eventually cut of the call after around 33 minutes of getting absolutely nowhere. On phoning back, it took around 16 minutes to speak with a gentlemen using a similarly quiet and distorted line with an even more troubling delay between voices. I could say a few words before I heard my own voice coming back at me, presumably from the headset he was wearing. The quality of the sales team is leaps and bounds away from the reality of their customer services and in saving TalkTalk money by being cheap, they put us through a long winded and painful process as a consequence. To cut a long story short, TalkTalk are probably the worst version of modern day customer services that I have experience in my life and that is coming from someone who is rarely impressed by customer services. It's almost impossible to get anything done with them and in many ways, I feel annoyed that TalkTalk think it's okay to take money off of British people then send it abroad to pay for for foreign workers who work for a fraction of our wages. Not only does this make the whole experience for us a miserable one but it is not in the current spirit of British jobs for British people. I know TalkTalk aren't the only ones that do or have done this to British workers but they are currently among the last to do it as other more savvy companies have realised the damage this does to their reputation. If you want a service that works and is reliable then walk away. I'm not the only example of how dysfunctional TalkTalk's services are. Their equipment is cheap and they don't have their own network anyway. They just jump on the back of BT's equipment then give you an awful router that falls over all the time. Do yourselves a favour and don't support this woefully under performing company who at their heart are anti-British workers

Raised prices within a fixed-price contract!!! How is THAT legal???? This relates to broadband.

They advertise they never cap your line and never slow you down but I have re-contracted with them and the speeds are atrocious . One minute im getting in the range of 24.5 the next am getting a lousy 21mbps . I wouldn't recommend this incapable provider . There cs is no help what so ever all they think of sending you a router as if that's going to fix the issue and have them so called engineers out at your home they as bad as each other .

I have been with TalkTalk from the start. Talktalk is running an advert saying there won't be any price increases during your contract. My bill came and it had been increased by £1 I rang Talktalk CEO's office only to be told Talktalk has been very good to me. The man also told me to remove some of my packages to reduce the cost. I have removed a package to help with the cost. I am not in a position to increase my budget while on the pension,so I have had to cut my cloth.

If you want help from this lot at Talk Talk see your doctor before contacting them you will need a very strong medication to keep you calm ! Dear goodness is this any way to treat the paying customer, It’s very similar to talking to a brick wall, why can’t people in the UK get to speak with first language English speaking staff why do these huge companies treat their customers like dirt? I would never have signed up to Talk Talk if I had known they used foreign call centres. This service is totally off the scale rubbish.

I wanted to upgrade my mobile. It has taken hours...from waiting to speak to an adviser 15+ minutes who told me that they no longer supplied them and to go to Carphone Warehouse, to trying to get thru to customer services to register my complaint. I would have binned them off had I not had been contracted with them for broadband and landline. I will be seeking an alternate provider in due course...not going through all that again.

Apparently, being a talktalk customer for umpteen years without defaulting on any payments is irrelevant. Because i have been at my job less than a year or because i live in a rented property that does not qualify me to have a new phone. Will be seriously considering whether to remain a talktalk customer.

Having phoned to change my house phone contract I was told I was unable to purchase the mobile sim deal for my son as I had to wait for the direct debit to go through and to phone back the next day which I did only to be told on the second attempt that it would take 48 hours. We rang again 4 days later to be told that it was still not set up. The SIM card was for my sons birthday which he will now not receive in time. While on the phone to yourselves we were cut off four times due to bad line connections and the employee that I was speaking to at times was bearly audible making renewing my contract very difficult and they had to repeat terms and conditions three or four times before I heard them. This is not a good advert for a telecommunications company and does not fill customers with confidence that you can provide a reliable service. I have found the whole process very frustrating as each time you speak to someone you are given a different piece of information non of which match what I had been told previously. I strongly feel that you need to work on your staff training to ensure that all staff understand the deals that you are offering and the correct terms and conditions. Waiting 48 hours for your direct debit to be set up is very different to having to wait a over a week! Also I was told it would take up to ten working days for the SIM card to be delivered to my house yet when purchased online it said it would be here within five working days again showing the inconsistencies in your company. On another note your staff seem unable to allow myself to have authority to speed on behalf of my husband on his account when he is away. We have tried to set this up on several occasions and still this has not been sorted out again making managing our account very difficult.

When I renewed my SIM, the website sent me to a page where I could choose the plan I wanted. But rather than just change the plan, it looks like they are now going to send me a new SIM. Really!! Even if they aren't it's totally unclear. Who manages these pages and is responsible for customer interaction.... 3 out of 10

I contacted the contact centre after waiting a week for a reply concerning delivery for a new mobile told my had been wrongly cancelled tried to reorder very unsuccessfully due to language barrier took 50 min a complete breakdown & waste of time

Just ordered a new mobile SIM plan. Got an email confirming and giving me a number to call if I want to cancel. called the number, but can't move forwards without a mobile number which I don't have. What a farce. Eventually get through and the automated voice then tells me the office is shut and hangs up. What a load of rubbish. should have stayed with BT, who are much better, even if their call centres are overseas

Awful service. Slow internet ,poor untrained foreign call centre staff who have no real clue as to how to fix anything or resolve your problem keeping you on the phone for hours until you get sick of hearing the same old parp before you eventually get sick and hang up .. and still can't fix your problem telling me I need to pay over £300 if I want to cancel having threatened to cancel my direct debit. Good news no longer with them awful pushy sales reps that harass you in shop door ways . I did resolve my problem myself having had next no internet for over a week,problem .. the useless poor Talk Talk router . TIP 1 : Don't waste your time and energy phoning the overseas incompetents customer service instead get yourself a decent Netgear or TP Link router if you like many other thousands are having problems with no internet ,poor internet ,poor speeds no speeds or constant disconnections . TIP 2 :Better still find another ISP with British based call centres even if it costs a couple more quid It will be worth it.

I have asked on 2 previous occasions to renew the a mobile contract before it went out of date on the 16th March. This was not done and they have charged me the double rate that you move to when your contract expires. They are useless and pay no attention to previous instructions. What can you do? They are going downhill quickly!!!! Before everything used to work OK as I have been with them for about 10 yrs. Looks like next year I will be changing my broadband supplier and 3 mobiles!! Since I renewed my broadband a couple of months ago my download speed dropped dramatically within a day of renewing my contract and has never recovered. Their new web mail format is inferior to what it was earlier last year and it keeps crashing. As I say, all parts of their service have gone downhill. Hope this helps somebody.

Customer services are rubbish and had bad service too and after being told by manager that I would recive money off bill I never did. Then I applied for a mobile and you turned me down. Cheeky that is pure rude

Absolutely no point having a account to log into if when you have logged in you are then asked again your address and mobile number pointless waste of time

Worthless internet always dropping out. if you ask them to fix it they just replace the router which does nothing.