TalkTalk Reviews - www.talktalk.co.uk

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★★★★☆
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★☆☆☆☆

“Loyalty does not pay”

Written on: 23/08/2018 by 123dhills (32 reviews written)

I have been with TalkTalk from the start. Talktalk is running an advert saying there won't be any price increases during your contract. My bill came and it had been increased by £1 I rang Talktalk CEO's office only to be told Talktalk has been very good to me. The man also told me to remove some of my packages to reduce the cost. I have removed a package to help with the cost. I am not in a position to increase my budget while on the pension,so I have had to cut my cloth… Read Full Review

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★☆☆☆☆

“totally totally frustrating and useless ”

Written on: 27/11/2017 by 277Payne (1 review written)

If you want help from this lot at Talk Talk see your doctor before contacting them you will need a very strong medication to keep you calm ! Dear goodness is this any way to treat the paying customer, It’s very similar to talking to a brick wall, why can’t people in the UK get to speak with first language English speaking staff why do these huge companies treat their customers like dirt? I would never have signed up to Talk Talk if I had known they used foreign call centres. This service… Read Full Review

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Originalgrumps's Comment

Written on: 26/11/2019

Due to very protracted and exasperated recent experience, I couldn't agree more ,
Net result ?
I'M OFF and wouldn't come back if they paid me to, my health and mental well being are far more important than money.

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★☆☆☆☆

“Avoid at all cost ”

Written on: 03/09/2017 by moby79 (34 reviews written)

Talktalk has enrolled me into a contract and added on extra charges which they refused to deduct off, added late payment charges two months down the line . There customer service team based in South Africa are very rude and do not understand basic English, when requested to raise a complaint they try and avoid by attempting to confuse or argue with you. When requested for there names they refuse, one agent even declared herself as a Manager and stated she has nobody to answer to when requested… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Worst Provider Imaginable”

Written on: 31/08/2017 by mal1977 (1 review written)

Took out a mobile phone contract with these clowns a wile back. Came to the end of the contract, turns out there had been another running in tandem in the background for whatever reason. Spoke with their advisers (clueless and incompetent come to mind) and reached an agreement to pay in two installments. Asked repeatedly once this was paid, would this terminate the contract, and was told repeatedly, yes it would. Ring up to settle, and now advised, no the contract runs until next year… Read Full Review

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★☆☆☆☆

“incompitent , punative charges and dire customer services”

Written on: 07/08/2017 by johnofleeds (1 review written)

we had 3 contacts with talktalk mobile and we found this company to be the worst we have delt with.my daughter ran over slightly with her data the charges for this were eye watering,so she set up an alert to tell her she was nearing her limit, they only alerted her when she had exceeded her limit, guess what!, more eyewatering charges,the customer help line was uninterested,and seemed to have difficulty understanding our gripe,seemed to be reading from a script to which they would not… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Talk Talk.....never again!!”

Written on: 28/06/2017 by Yesenia454 (1 review written)

I wanted to upgrade my mobile. It has taken hours...from waiting to speak to an adviser 15+ minutes who told me that they no longer supplied them and to go to Carphone Warehouse, to trying to get thru to customer services to register my complaint. I would have binned them off had I not had been contracted with them for broadband and landline. I will be seeking an alternate provider in due course...not going through all that again… Read Full Review

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★☆☆☆☆

“Apparently, being a talktalk customer for umpteen...”

Written on: 22/05/2017 by Notgoodenoughfortalktalkanymore (1 review written)

Apparently, being a talktalk customer for umpteen years without defaulting on any payments is irrelevant. Because i have been at my job less than a year or because i live in a rented property that does not qualify me to have a new phone. Will be seriously considering whether to remain a talktalk customer… Read Full Review

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★☆☆☆☆

“Farce”

Written on: 13/05/2017 by Jax474 (1 review written)

Having phoned to change my house phone contract I was told I was unable to purchase the mobile sim deal for my son as I had to wait for the direct debit to go through and to phone back the next day which I did only to be told on the second attempt that it would take 48 hours. We rang again 4 days later to be told that it was still not set up. The SIM card was for my sons birthday which he will now not receive in time. While on the phone to yourselves we were cut off four times due to bad line… Read Full Review

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★☆☆☆☆

“Unclear update process”

Written on: 02/05/2017 by 158Wood (1 review written)

When I renewed my SIM, the website sent me to a page where I could choose the plan I wanted. But rather than just change the plan, it looks like they are now going to send me a new SIM. Really!! Even if they aren't it's totally unclear. Who manages these pages and is responsible for customer interaction.... 3 out of 10… Read Full Review

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★☆☆☆☆

“Contact centre a joke ”

Written on: 28/04/2017 by Mylee500 (1 review written)

I contacted the contact centre after waiting a week for a reply concerning delivery for a new mobile told my had been wrongly cancelled tried to reorder very unsuccessfully due to language barrier took 50 min a complete breakdown & waste of time… Read Full Review

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★☆☆☆☆

“What a rubbish service”

Written on: 15/04/2017 by Neveah410 (1 review written)

Just ordered a new mobile SIM plan. Got an email confirming and giving me a number to call if I want to cancel. called the number, but can't move forwards without a mobile number which I don't have. What a farce. Eventually get through and the automated voice then tells me the office is shut and hangs up. What a load of rubbish. should have stayed with BT, who are much better, even if their call centres are overseas… Read Full Review

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★☆☆☆☆

“Cheap price Rubbish service ”

Written on: 14/04/2017 by techknowviking (5 reviews written)

Awful service. Slow internet ,poor untrained foreign call centre staff who have no real clue as to how to fix anything or resolve your problem keeping you on the phone for hours until you get sick of hearing the same old parp before you eventually get sick and hang up .. and still can't fix your problem telling me I need to pay over £300 if I want to cancel having threatened to cancel my direct debit. Good news no longer with them awful pushy sales reps that harass you in shop door ways . I… Read Full Review

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★☆☆☆☆

“Talktalk getting worse”

Written on: 07/04/2017 by LoganYoung (1 review written)

I have asked on 2 previous occasions to renew the a mobile contract before it went out of date on the 16th March. This was not done and they have charged me the double rate that you move to when your contract expires. They are useless and pay no attention to previous instructions. What can you do? They are going downhill quickly!!!! Before everything used to work OK as I have been with them for about 10 yrs. Looks like next year I will be changing my broadband supplier and 3 mobiles!! Since I… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 01/04/2017 by Cortez324 (1 review written)

Customer services are rubbish and had bad service too and after being told by manager that I would recive money off bill I never did. Then I applied for a mobile and you turned me down. Cheeky that is pure rude… Read Full Review

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★☆☆☆☆

“No point having account ”

Written on: 19/03/2017 by Logan224 (1 review written)

Absolutely no point having a account to log into if when you have logged in you are then asked again your address and mobile number pointless waste of time… Read Full Review

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★☆☆☆☆

“the same as having dial up.”

Written on: 11/03/2017 by Harmonyv235 (1 review written)

Worthless internet always dropping out. if you ask them to fix it they just replace the router which does nothing… Read Full Review

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★☆☆☆☆

“mobile”

Written on: 21/02/2017 by EsmeraldaMcLeod457 (1 review written)

well done in being quick… Read Full Review

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★☆☆☆☆

“Why make it so hard?”

Written on: 08/02/2017 by Fitzsimmonskt267 (1 review written)

My 12 month contract is due to expire, so after 11 months I rang them and talktalk said contact them in a month, or signup again online. I didn't want to pay 3 times what I was paying for a sim-only deal, for less texts, minutes and data. I have found a deal with "only" a 50% increase in costs for a bit less data etc, so keeping the same phone, number and talktalk account they still say I need a new sim. What a faff. Why can't I keep the existing sim and you just update your stuff at your end?… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 29/01/2017 by 348Cullen (1 review written)

I keep getting refused an up grade on my phone, even though my contract has finished in December. The new contract is for a new phone on the same rate, but i keep getting refused because of my credit rating. I have never been refused any sort of credit in my life. Plus it's the same cost each month as the old phone. This is just crazy. Go to somebody else… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 28/01/2017 by EdgarFigueroa (1 review written)

Yet again, your customer service leaves a lot to be desired. I rang to get a phone upgrade and spoke to at least 5 different people during the phone call all requesting security answers (yes I know that's important but why do I have to speak to 5 different people) and all telling me different things. One said I wasn't entitled to an upgrade and there would be a cancellation charge before I could upgrade, until I finally spoke to someone who confirmed I was entitled to 2 upgrades. I was on the… Read Full Review

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