written by GRS35 on 12/07/2023
Have used Auto Reisen Tenerife South for many years enjoying the convenience of picking up and dropping off at the airport with no fuss. Align this with great customer service and good rates and you get a first class service. I had a 25 hour flight delay and contacted the AutoReisen Tenerife office. With no fuss and sympathetic understanding they simply cancelled the original booking and re-booked me for when the replacement flight eventually got me to my desination (thanks TUI!). Great work AutoReisen and thanks for helping out at a difficult time
written by LindaL1234 on 19/02/2023
The easiest, cheapest and most transparent car hire experience I have ever encountered! Absolutely no hidden costs (insurance cover, free second driver..) Very easy pick-up and drop-off experience. The car was not new, but was functional and we had no problems whatsoever. Definitely the way to go!
written by 150Moore on 23/05/2017
Hired for 5 days in Fuertaventura got a great deal very easy no hassle got full insurance so didn't worry at all. Sign the paper and drive. Great car and best service. It was my first time and couldn't believe that is all so easy. The biggest advantage is that they guve you free car baby seat whereas other companies charging horrendous money for extra driver car seat and gps !!!! Highly recommend.
written by Alzaonhishols on 06/12/2016
Hired car from autoreison to get from airport to los gigantes, booked online then payed at airport , main reason for hire was price for 7 days hire was less than taxi there and back , car stated was Renault twingo , car received was Skoda Fabia but very happy to to take Skoda , all in all no problems whatsoever and very simple policy of get car with full tank and return same , We used car a few times and had no trouble at all , happy to recommend and will use company again .
written by lisaiswelsh on 13/07/2016
I have recently hired a car for 2 weeks in Lanzarote .. First time for me to use Autoreisen.. The car I asked for I received from airport had a service problem and fairplay the staff were helpful spoke good english & I had a brand new car sent to me within a few hours.. They came to collect the other car .. When returning car was asked by staff if all was good with car .. I would advise people who hire a car in Lanzarote to take out extra insurance cover it is well worth it for 24 Euro extra. I will recommend Autoreisen to friends & family & will be using again when I return on my next visit.Keep up the good work.
written by TheHoares on 18/04/2016
We needed an extra car for family visiting us in fuerteventura. Shopped around and came across top car ... Cheapest by far and no hidden extras .... Quick and excellent service to both pick the car up and drop off. Nice clean car. Does exactly what we hoped - would highly recommend this company and will use again when we need a car
written by SandySiev on 18/04/2016
I am glad we decided to use Auto Reisen at Tenerife South. Everything was simple and so laid back. The most difficult bit for me was trying to understand where to put the car on our return. Coming along the airport approach roads needs you to pay attention to the signposting which can lead to a wee bit of not paying enough attention to other road users. Once we got into the car parking area they just expect you to pick an empty space and remember the space number and return the keys into their office. On I had taken pictures all round the car with only a few minor scrapes but there was no need to prove anything on return. The car itself was clean and relatively new. Wish I had ordered a higher one rather than a wee seat ibiza but it did us for the week. Full Insurance cover on original price so there was no need for them to try and sell any extras. GREAT! Also Efficient email responses from them prior to our holiday when I had a couple of simple questions. I tried to use my IPhone as a Sat Nav but will resort back to my Garmin in future. SO MUCH EASIER!
written by naplesflfan on 09/03/2016
Rented for 2 weeks in Lanzarote. Simple efficient website. Great rates - approx £100 for Seat Ibiza for 2 weeks. On arrival, upgraded to Citroen C3 Picasso ( bigger and better ). Fully inclusive rate with zero excess. No hassle on collection trying to sell extras. No petrol rip off - simply return with the same level as on collection. Why cannot all rental companies follow this simple and successful model. Will use again.
written by Samuel67 on 04/03/2016
We visit the Canary Islands eveny spring. The last years we rent a car at Autoreisen, and we are very happy with them. What I like about Autoreisen: They are the cheapest. No hidden extra's At the counter they do not try to sell you extra's: (excess waiver, extra insurance etc) Full tank policy so you do not pay expensive petrol Quick delivery and return. I do not know any disadvantages.
written by SDTC on 29/02/2016
Hired from Fuerteventura Airport Christmas week 2015. Cost was amongst best I could find, and included child booster seat at no extra charge. Especially as travelling hand luggage only with two kids, that's a big help. Booked smallest car, was upgraded on arrival and very happy with car - good condition, near new, fair fuel policy (take full, return full - simple). Also, not rushed to leave so had time to familiarise with layout and set up sat nav (unlike Turkey last summer, where we were hurried to follow the rep out through the barrier and you find yourself hurled straight onto a motorway!) Booster seat was not spotless but fine and fit for purpose. Was aware of a family ahead of us who were given the last baby seat available and were unhappy with its condition - not sure exactly what, but it was resolved by Autoreisen organising a seat from another hire company. The extra insurance cover to protect your excess is surprisingly reasonable (unusual through the hire company) so we didn't make a separate arrangement this time. Return was simple and fast - so much so it seems too easy. We have experienced bad car hire before (Malta, Green Motion, bad in every way and proved a costly mistake) and this was completely the opposite - effortless, good value, spot on. Would not hesitate to recommend, or to use again ourselves.
written by ajb1605 on 08/01/2016
....but we've used Autoreisen twice on Lanzarote now, and I really can;t fault them. I'd seen the various reviews, but they're (reasonably) quick and helpful on pick-up, the cars are easy to find, and they're just great on return - is it ok? have you filled the tank? thank you, have a good flight! They even have a little office in the car park so you don't have to take your keys back into the airport arrivals. I know car hire is stressful, but for service and price I give them full marks. I'll certainly be using them next time.
written by Butchersh33 on 30/12/2015
Booked with this company lots of times in lanzarote. Pick up the car and off you go drop off on return. No sitting about in hotel reception waiting for the man to sign over the keys etc Costs are cheaper as they don't do resort service only from airport my A group twingo is £82 for 12 days!!!
written by XiomaraDillon169 on 22/07/2015
A C3 with 85k km on the clock for 163 Euros for 10 days with zero excess insurance for two drivers and a fair fuel policy was a very good deal to me. The car was perfectly adequate car for Tenerife - it isn't as if you are driving across America, after all. Quick collection and return, and friendly staff as well.
written by Tonybowen on 04/06/2015
Visited Lanzarote from the 10th...20th of May. Picked our Car up at the Airport. Whilst my Wife collected our bags I got to the Autoreisen desk across from the baggage carousel, one office inside the other on the outside. Paperwork and keys handed over before luggage arrived. Brilliant.. Wasn't asked to take out extra protection but did anyway at €30. Crossed over road to collect car, we were very happy. Practically New, very clean, no marks and on a Full to Full Fuel basis. CD/Radio,USB, AC.All the usual.. Dropped back at Airport at End of Holiday. Only question asked "is the Tank Full". Have had bad experiences in the past at various other places with Car Hire companies. But will definitely be returning to Autoreisen. O price for 10 days was £58... Bargain !!!
Written on: 06/05/2016
Hi
Did you have to pay a deposit for the car?
Written on: 06/05/2016
No deposit just the agreed price booked in line. No hard self of any extras..
written by Cobb372 on 28/05/2015
We hired a Seat Ibiza for 10 days in May at the bargain price of 89 Euros. Aircon was good - easy to drive. Painless process collecting and dropping off the car - staff friendly. I have already recommended them to several friends and colleagues having had a similar positive experience three years ago.
written by swBailey1977 on 10/04/2015
I have used Auto Reisen many times from Tenerife South. I would recommend them, good price, good service and good cars. More important NO RIPOFF unlike Goldcar. Waiting time to be served is only a few minutes and you take the car with what fuel it has in and return it with about the same amount. No hidden fuel costs!
written by Jerryp_Glos on 28/03/2015
We have been using Autoreisen for the past 8 years, normally renting a car from them at least 3 times a year. Friendly, helpful staff, no hidden extras and great value. The cars are always very clean and drive well. Only on one occasion did I take a car back to them because we thought it was not as powerful as it should have been. Arrived at their reception desk at the airport where we collected the car and within 20 mins and absolutely no fuss what so ever we were in another car and on our way.
written by Torres50 on 19/09/2014
I grabbed a quote online for Lanzarote; a very reasonable rate for a fairly new car which worked perfectly and was exceedingly economical. No attempt to upsell and friendly staff at collection and return. I promised I'd recommend the company when I dropped the car off - here's my end of the bargain.
written by on 01/07/2014
Hired a car from Autoreisen in Fuerteventura last month and couldn't fault their service. Having had some major problems with the big car hire companies (Budget in particular) in recent years I decided to try this relatively small company on the basis of an excellent review from Which. I wouldn't hesitate to recomend them. They were pretty cheap and the car was in good condition. My wife was added as a second driver for free. They have fair fuel and insurance policies and don't try to push extras onto you. The person at the airport desk was friendly. I had a problem one morning when the car wouldn't start. I phoned the number given to me at the airport and within about 40 minutes a transporter arrived at my hotel with a new car and took away the old one without a quibble. Autoreisen were cheap, efficient, friendly, helpful, transparent and fair - what more can you ask? - pity some other car hire companies wouldn't take a leaf out of their book.
written by on 13/03/2014
We recently used this company for car hire in Gran Canarias. As stated there were no hidden costs. No attempt to charge more for insurance or for additional drivers. The fuel deal is that the car is one quarter full when you pick it up and you take it back one quarter full so no hidden fuel charge. The pick up and drop off were easy at the airport.To top it all we accidentally left our camera in the car when we took it back. We phoned Top Car Autoreisen when we returned to the UK. They contacted the people who had taken the car out the same day and the camera was returned to their office the next day by the new clients. Thanks to those kind folks who took time out to do that!. We organised pick up the camera at the Top Car Autoreisen office and we have since had the camera back. The office staff even packaged it for us. So thanks the staff of Top Car Autoreisen at Gran Canaria airport!!!we will certainly use this company again.
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Randellphilip's Response to naplesflfan's Review
Written on: 06/05/2016
Hi
Did you have to leave a deposit?