Shoe-shop.com Reviews - www.shoe-shop.com

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★★★☆☆
3.2 / 5
56% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★☆☆☆

“Given a refund”

Written on: 22/02/2022

I order a pair of trainers, which were a good price. Received an email confirming my order and that they email again with despatch details. Two hours later received an email to say a refund had been done to my account, there was no explanation as to why. The trainers are still available on their website. Am awaiting a reply to my email asking why… Read Full Review

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★☆☆☆☆

“Terrible company and even worse customer services ”

Written on: 19/02/2022 by Maldonado1961 (1 review written)

Terrible company and even worse customer service. Sent a size too big and then tried saying that i should have used a Brazilian website to find the size conversion and not the one they had on their own website. Apparently in order to receive a size uk9 i should have chosen a uk8 so it was my own fault for using the chart that was provided on their website for the shoe i was buying. Avoid… Read Full Review

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★★★★★

“Quality and Reliability”

Written on: 31/05/2012 by Wendycarolyn (2 reviews written)

Have used Shoe-shop.com for a couple of year now and am very happy with the quality of the shoes - Fly-flots are incredibly comfortable. They have very good "Sale" items with excellent price reductions. The only disadvantage is not being able to try the shoes on before you purchase. However, they do offer a returns label optional purchase, which is well worth paying for, just in case. I recently purchased 4 pairs of summer sandals and I took a chance on purchasing only 2 returns labels… Read Full Review

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★★★★★

“Ordered a pair of Merrell trainers yesterday from...”

Written on: 04/02/2010 by Cheddar (2 reviews written)

Ordered a pair of Merrell trainers yesterday from Shoe-shop.com, and not only were they £20 cheaper than any other online retailer, but I also got free delivery.

They arrived this morning - I am astounded by their prices and service, so would not hesitate to recommend them. This is not the first time that I have bought from this site, either.

The only improvement I think they could make is redesigning their rather poor logo!… Read Full Review

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★★★★★

“rang to check stock on a pair of ugg boots for a...”

Written on: 04/12/2009

rang to check stock on a pair of ugg boots for a present for my wife, very helpful staff who checked stock and called me back, placed order over the phone and received a couple of days later, great service would use again… Read Full Review

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★★★★★

“If you are not sure if the size will fit and order...”

Written on: 07/08/2007 by bungle (1 review written)

If you are not sure if the size will fit and order more than one, then, use the paid parcel returns, as it only costs 99p, which is under half the cost of you paying for returns to Shop-shop.com… Read Full Review

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★★★★★

“I will definitely use Shoe-Shop.com again”

Written on: 07/07/2007 by m graves (1 review written)

I will definitely use Shoe-Shop.com again… Read Full Review

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★☆☆☆☆

“I haven't heard from them since they 'cancelled my...”

Written on: 16/10/2006 by outremont (1 review written)

I haven't heard from them since they 'cancelled my order', yet it appears they are still attempting to remove the money from my bank. I haven't had an online experience where my financial and personal information feels threatened until using Shoe-Shop.com. I will wait to see what happens… Read Full Review

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★☆☆☆☆

“Shoe-shop.com use non existent Sale items to get you...”

Written on: 16/03/2006 by freddiefish (4 reviews written)

Shoe-shop.com use non existent Sale items to get you to register with the site hoping you will purchase other shoes when your first order is unsuccessful… Read Full Review

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410564_Beckyfrape's Response to freddiefish's Review

Written on: 17/10/2008

I am glad i read these reviews. I am wanting to buy some Ugg boots but the pictures of them do not look authentic so I am not convinced.

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