Gills Cruise Centre www.gillscruise.com Review

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Gills Cruise Centre www.gillscruise.com
★★★☆☆
3.1
From 88 reviews
59.0% of users recommend this

Guest's review of Gills Cruise Centre www.gillscruise.com

“I booked a cruise for 8 people using Gill's cruise...”

★☆☆☆☆

written by on 18/05/2011

I booked a cruise for 8 people using Gill's cruise centre. The whole experience was, and continues to be,horrendous.

Booking confirmations were not dealt with correctly.Numerous members of admin staff seemed clueless as to what to do re enquiries.

Numerous telephone calls and e-mails ..not replied to.

Letter regarding move to London of admin team, then all correspondence from Cardiff.

8 days prior to sailing , we had received no tickets, boarding cards, coach transfers....a complete shambles.

Cruise (MSC Opera) then cancelled...not Gill's fault, but now worried about having to deal with them all over for refunds etc.

I've cruised 12 times........never use this company again, and strongly advise you not to.

  • Value For Money

  • No

    Have you booked through this tour operator before?

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Guest's Comment

Written on: 26/07/2011

There won't be any problem now as they have gone under!

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