King Rufus, Chandler's Ford, Eastleigh Review

Just returned from the new King Rufus and will not be returning. We went particularly for the 25% off offer that is advertised between the hours of 3.30-6.30. We arrived at 5.45 (there were 13 of us including 2 small children) Service was very slow but we did get our meal orders in before 6.30. During the meal we had a few niggles such as lack of condiments, no child friendly cutlery, no vegetarian gravy but we were celebrating a family birthday & didn't want to make a fuss so made the best of the evening, enjoying each others company & the food was ok...... However when the bill arrived, my husband being the gent that he is quickly settled the bill & returned to the table (as he didn't want any arguments over who would pay!) It was only afterwards that he checked the receipt & noticed that only 4 of the meals had had the 25% taken off. He went to query this & the staff said that whilst the order was being put through the till it had turned 6.30 at the 5th meal which is why we had to pay full price for the rest! Absolutely outrageous! They wouldn't budge on this & the manageress said that she could understand our frustrations (sounded very well rehearsed!) But there was nothing she could do as the bill had been paid!

I would only recommend you go here if you don't value good customer service and arrive before 5 as we really wonder if the waitress was so slow taking our order on purpose! One Birthday party ruined, really wish we'd had a takeaway!