Kitbag - Review

2.0 / 5
26% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Kitbag -


“Bought sports clothes worth £ 117.75 and not received...”

Written on: 27/04/2011

Bought sports clothes worth £ 117.75 and not received the product in Brazil. The company claims that as I made contact after 30 days they do not return the money. Absurd.


E-mail the company in response to non-delivery of products:

Thank you for your email,

Please can you confirm as to why you have not contacted us earlier to advise that you have not recieed your goods as we have a disclaimer on our site to advise that you need to report any missing goods with in 30 days of despatch if this is not reported with in 30 days then we will not be held liable fo rthe shipment.

Kind Regards

Zak Hussain

Customer Services

Under the company's e-mail confirming the purchase:

Great result! Your order 8829215 was despatched on 09/03/2011 18:00:11 containing the following item(s) :-

1 x Manchester United Core Over The Head Hoodie - Diablo Red/Dark Shadow XXL 50"/52" Chest (124/136cm)

1 x Brazil Authentic N98 Jacket - Varsity Maize/Pine Green XL 46"/48" Chest (112/124cm)

1 x Spain Away Shirt 2011 XX/Large 46"-48" Chest

1 x Brazil Pre Match Top XL 46"/48" Chest (112/124cm)

1 x RBS 6 Nations Beanie One Size Only

1 x New York Cosmos Brochure One Size Only - New York Cosmos Range Catalogue

Your order was shipped with Royal Mail International

This is not a trackable service and you will need to allow 17 working days before contacting customer services.

  • Sports clothes 117,75 GBP

    Goods purchased & cost

  • Still waiting


  • Quality of website

  • Value For Money

Ryles23's Comment

Written on: 10/11/2011

This strikes me as absolutely bizarre as if you call up before a certain amount of days they tell you \"It hasn't been long enough to make a claim, wait X days\" But if you call them up X days later you're told \"It's too late to make a claim, you only had X days\" - That window is probably 7 days, which not everyone has the time for, especially if you're in Brazil where time zones are different.

I'm sorry for your loss and bad experience, I hope you received your money. Don't put it past going to your bank and requesting a chargeback.

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