Outwell Bear Lake 6 Review

Click here if this is your business
★★★★☆
3.9 / 5
75% of users recommend this
Click here if this is your business
  • Easy to erect?

  • Durability

  • Comfort

  • Value For Money

Guest's review of Outwell Bear Lake 6

★★☆☆☆

“AVOID BUYING OUTWELL: Following purchase of one faulty...”

Written on: 10/04/2011

AVOID BUYING OUTWELL: Following purchase of one faulty Bare Lake 6 tent (in excess of £700) from Yeomansoutdoors (UK) who refused to refund nor initially replace I contacted Outwell. Outwell never actually responded to my letters, although they were sent recorded delivery to both the UK and Denmark head offices, (Outwell & Oase Outdoors).

Therefore I conclusively conclude Outwell (aka Oase Outdoors) give no concern to their customers following sale of their products. Needless to say Aren sons Henrik Aren (apointed Managing Director in 2004) is only concerned about sales and not customer satisfaction nor customer service. They leave the customer service to the tertiary company.



In this case Yeomans outdoors who as a company provide appalling customer service. Although the Tent in question may be good the level of support provided by both Outwell (Oase Outdoors) and Yeomansoutdoors is shockingly low. If you decide (despite my warning) to purchace an Outwell product avoid Yeomansoutdoors. Shop elsewhere, for example Go Outdoors (who no quibble replace/refund faulty products).

Want proof? Visit: http://www.youtube.com/watch?v=2KBQX_44iNI ensuring you look at the photos, the URL is included in video description.

  • Value For Money

  • 6

    Berth

  • Easy to erect?

  • Durability

  • Comfort

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 01/07/2011

We Also found Yeomansoutdoors (UK) careless, patronising and down right rude following purchase of faulty goods. First they refused to reply, just ignoring me. Then they said it’s the manufactures responsibility and not theirs as the goods were fauly. Then, get this, they said they do not give refunds on expensive purchases and it’s the manufactures responsibility not theirs as they only sell the goods.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jjosie's Comment

Written on: 30/06/2013

Next time, quote the Sale of Goods Act and tell them they are breaching your statutory rights: they are obliged by law to only sell things that are fit for the purpose described. It is the vendors responsibility.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0