Hot Rox UK www.hotroxuk.com Review

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★★★☆☆
3.0
50.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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bungatorr's review of Hot Rox UK www.hotroxuk.com

“I ordered a Budwah from Hot Rox UK (based on price,...”

★★★★★

written by bungatorr on 07/04/2011

I ordered a Budwah from Hot Rox UK (based on price, availability and other reviews) on a Monday afternoon - the item arrived by 10am the following day.



Unfortunately when I received and tested the unit, it was broken. I do not have negative comments about this since the measure of a company is not whether they have such issues (this happens to all companies) but rather how well they fix problems if / when they occur...



...I called to report the problem; the issue was dealt with quickly, painlessly and professionally - they sent a replacement on a next day service (notably without demanding the broken unit in advance) and arranged the collection of the first unit at no further cost to myself.



By Thursday morning I had received (and sent back) the unit - this was great service and very much appreciated. This was the first time I had used Hot Rox and I will have absolutely no hesitation using them again and in recommending them to others.



Sometimes I think companies like this are a dying breed.

  • Budwah, £159

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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