written by on 30/03/2011
NEVER USE THIS COMPANY!!!!
I went to France for a skii trip and unfortunately I got ill. I called europ assistance in France and first of all they don't speak English. When I came back to the UK to make the claim they asked me to send all the receipts to the branch in the UK. 4 weeks after I sent all the receipts EA contacted me saying that I should send all the receipts and paperwork to the branch in France and that all the documents were sent to me but they never arrived. I called them back asking for the documents and they said they had sent the documents to the branch in France. When I call the branch in France they told me that they never received any documents for my case. So my documents were missing and they never refund me.
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