written by on 23/03/2011
Having been caught up with the Christmas Heathrow fiasco, my independantly arranged holiday was cancelled. I assumed I would be covered by my Natwest gold travel insurance, but I was wrong. They made me choose between my holiday accomodation and my London based costs (Couple of nights hotel waiting round the airport, taxis, food etc). I ended up recieving half of what I claimed. Small print - fair enough, but my travel mates (One insured with AXA, one with Barclays) recieved their full amount. This (although customer services assures me it was a industry 5 * blah blah blah package) is a sub standard policy.
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