Jacobs Digital www.jacobsdigital.co.uk Review

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Jacobs Digital www.jacobsdigital.co.uk
★★☆☆☆
2.2
31.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Baeron's review of Jacobs Digital www.jacobsdigital.co.uk

“Absolutely horrible service. I ordered a lens and was...”

★☆☆☆☆

written by Baeron on 21/03/2011

Absolutely horrible service. I ordered a lens and was told it would be delivered in 3-5 days. After 2 weeks I emailed them but got no reply. I then rang them to be told that the lens wasn't despatched because they had taken a lot of stock to Focus (apparently web service kind of stops during Focus). Looking at the system they could see lenses were due from Canon but due to the tsunami it might be a couple of months before I would get the goods. I cancelled the order, reordered the item from Amazon and got it the next day. They took the payment for the lens out of my account on the very next day after I ordered it, to this day they haven't yet refunded me.

  • Online Web Service

    Branch Visited

  • Canon 50mm 1.4 Lens

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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