HSBC Car Insurance Review

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brandyb100's review of HSBC Car Insurance

“We took out insurance with HSBC but had to switch...”

★☆☆☆☆

written by brandyb100 on 28/02/2011

We took out insurance with HSBC but had to switch vehicles mid-policy. They put the insurance up an enormous amount and because we would have been charged a cancellation fee of £700 we basially had no option but to put up with the massively increased premium until the end of the 12-month term. Yes, the car IS more expensive to ensure but the premium tripled to £2,800 - ridiculous!



Not only that but the customer service advisers on the phone were rude and unhelpful. The fact that two of the named drivers are journalists also increased the premium despite the fact that neither use the car for work.



All in all I was very unhappy.

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Brandyb100's Response to brandyb100's Review

Written on: 08/08/2012

I had the same experience, complained to the Financial Ombudsman, and have received a refund from BISL (the underwriter) for £568. I would suggest you do the same. Apparently hundreds have made the same complaint and I hope the company will be ditching this policy (it's called short-term rates, and it has been dropped by a policy by most insurers apparently).
Cheers

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