Nell Butler www.nellbutler.com Review

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★★☆☆☆
1.9
From 13 reviews
23.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Nell Butler www.nellbutler.com

“The product i ordered was out of stock but i never...”

★☆☆☆☆

written by on 25/02/2011

The product i ordered was out of stock but i never recieved any notification of this. When i eventually inquired i was told if i had tracked my order i would have known. I thought it would have been simple courtesy to let me know because you dont start tracking orders until they are late and as this was a christmas gift an alternative couldve been sought. When i did enquire i found the emailed replies to be very rude and short. Will never use again and will strive to ensure noone i know does either. Very poor customer service.

  • £50 perfume

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Guest's Comment

Written on: 19/06/2011

A Christmas gift? . . . . an ALTERNATIVE gift could have been sought?

TWO MONTHS after Christmas this one decided to inquire about their order. How could one be concerned about finding a replacement Christmas gift at the end of February?

Another crackpot.

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