De Dietrich DOD348 Review

Owning a De Dietrich product is an absolute nightmare. I spent £2000 on a double oven and hob as part of a new kitchen installation and they are the most unreliable appliances that I have ever owned. This coupled with the worst warranty repair service that I have ever experienced makes the entire decision to buy from this manufacturer an expensive mistake.



The oven clock ran slow. When repaired it was rewired so that top oven controls operated bottom oven and vice versa. Next engineer described wiring as 'scrambled and unfixable' so cooker was eventually replaced (4 months later). Next, the light in the new oven broke within 1 month, door seals lasted 2 months and elements blew within 6 months. De dietrich quibbled over warranty because they had changed the cooker and not properly registered the replacement so we gave up on one oven and just worked with the second one until it broke a couple of months later. Telephone help line was rude and uninterested - warranty work was subcontracted to another company and they wouldn't come out to look at the job for several weeks - claiming we lived in a remote area. We live in the middle of a major UK city! It just wasn't the same city that they were in.



Two of the the rings on the expensive induction hob would cut out unpredictably while cooking and the controls which were supposed to be touch sensitive were very variable and often did not respond if the air in the kitchen became moist.



Conclusion - De Dietrich appliances look good but are ABSOLUTE JUNK. Save yourself time and money and avoid. I only gave 1* in categories above because the site would not let me rate it at zero.