written by on 10/02/2011
I have a mortgage with the Co Op alongside an equity loan from an independent company. I had no choice but to use the Co Op due to the restrictions of the equity loan, however I would never use them again and wouldn't recommend them to anyone. They have made every last detail as complicated and long winded as can be. There customer service is very poor and often advice and support is negative. I am currently 6 weeks into an application for further lending and still no end in sight even after endless chasing. My advice - Avoid them
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