written by on 04/02/2011
On taking delivery of the Fridge freezer I asked the delivery men (John Lewis) ones with John Lewis van (I know sounds daft but when ordered the item in store was told it would be a courier co but not sure which). So pleased when JL men turned up. Had a delivery a couple of years ago and the JL men were great.
Asked for the packaging to come off the item (frdige freezer) but was told they didn't do that. Asked if I needed to sign anything as wouldn't be able to as couldn't see the item to make sure it was ok, told, 'no problems if anything wrong will just replace'.
So am now left with a big fridge freezer in a massive cardboard container (only 5ft 1) so a few problems. Have to wait until husband gets home late tonight.
Phoned the JL store and told yes they should have taken the packing off and taken it away.
Is this the case of it being a Friday afternoon and they couldn't be bothered?
John Lewis is certainly going down hill in my eyes.
Am now awaiting the store to contact the delivery men to see what they can do? If they had done the job properly in the first place well, I would only praise them but as not, can sadly say that JL is lacking in putting its own customers first.
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