Ash Cycles www.ashcycles.com Review

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Ash Cycles www.ashcycles.com
★★★★★
4.8
96.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Ash Cycles www.ashcycles.com

“Bike was sent with front wheel completely bended. Upon...”

★☆☆☆☆

written by on 31/01/2011

Bike was sent with front wheel completely bended. Upon request for a partial refund for the money equal to wheel truing, company refused to do so even I would be a courtesy of them, as fault came directly from shop (apparently checks are performed before sending the bikes). I had to wait for the bike over a week to be delivered, and I would wait to get the wheel back for another week or so, insted simple refund of £9 (cost of local service) would sort this in four hours and ease life of everyone and be cheaper than whole return-repair-return process and would save some time. But no. So... Less than poor service and overal performance of the company.

  • Kona Dew Plus 309.99

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Quality of website

  • Value For Money

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Ashcycles's Comment

Written on: 01/02/2011

I found this review not helpful because... Its not correct. The reviewer claims that we do not check our bikes before being sent out, this is completley untrue and slandarous. Every bike we sent out is fully checked prior to dispatch, seen we are a family business we only have two people checking bikes, so we always know this is done to the highest standard.
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<br/>We do not pay for "damages" to bikes but request the item is returned and we will send out a brand new part (as long as the item is "actually" damaged) to the customer, this takes 2-3 days not a week like this reviewer has described? The reviewer also forgets to mention how he spoke to our female staff in our business. The lady that works for us was trying to rectify the matter with reviewer to be told she was sh*t and so was our company sh*t, when I took over the conversation due to the abuse he was giving outr female staff, i was told that they did not know this was a swear word, so believable. We was contacted once again today by this reviewer who once again spoke to our female staff member, after a long conversation the reviewer decided to tell our staff "love, your not cut out to be the role you are as manager". I thought it was important to describe the maturity of this reviewer.
<br/> Ashcycles

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