Beach Collection www.beachcollection.co.uk Review

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Beach Collection www.beachcollection.co.uk
★★★☆☆
2.9
48.0% of users recommend this

Guest's review of Beach Collection www.beachcollection.co.uk

“i booked a holiday with beach collection in febuary to...”

★☆☆☆☆

written by on 27/01/2011

i booked a holiday with beach collection in febuary to go to spain, we arrived at the hotel to find a note on the door saying they were closed and to go to this other hotel instead. been only 18 and on my first holiday without any parents, this was a bit of a shock. espically as we called beach collection the day before we went, just to check everything was ok with the flights and accomdation, to which we were told yes (in actual fact the hotel we had booked had been closed for two weeks, which beach collection has admitted that they knew, but didnt tell us)



we arrived at the other hotel which was in a totally different location, like an old peoples home and miles away from anything. we rang beach collection who gave us the number of a representative who was in spain and he would find us a new hotel, but the number they gave us wasnt recognised and we were stuck. we booked the next flight home (at a cost of £100) and complained the day we got back (febuary 17th 2010), after this we called beach collection numerous times to find out what was happening (at a cost of however much a minute) and at times were on hold for over 30 minutes, we finally received a letter two weeks ago (january 8th 2011)nearly a year after the first complaint, that basically said sorry but its your fault, please book with us again.



i would just urge anybody reading this to think twice about booking anything with this company, the cheap deals seem to good to be true and they totally are! we are now in the lenghty process of taking beach collection to court, not something i expected after what was supposed to be a relaxing break to spain.



totally ruined the begining of my year as i had saved all my money to go on holiday, and now ruined my faith in any other travel company.



Beach collection - total disgrace

  • Value For Money

  • Yes

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