Brittania Bennetts - Malvern Review

Click here if this is your business
★★★☆☆
3.0
From 2 reviews
50.0% of users recommend this

Guest's review of Brittania Bennetts - Malvern

“Freinds and family have always used Bennets to move...”

★☆☆☆☆

written by on 26/01/2011

Freinds and family have always used Bennets to move house so we used them on recommendation. The guys on the van were great and couldn't help enough. The people in the office (owner and wife I believe) were ok but talked us into taking out a higher insurance premium. Our belongings were moved into storage for a few weeks and then out to our new house. After a few days we realised that boxes were missing and got in touch with Bennets who failed to return our calls several times. Eventually they agreed to look into the matter and basically blamed us for not looking properly. The only way they would progress our complaint was if we agrred for members of their staff to 'search' our house for the missing belongings. We eventually agreed to this just to get an insurance claim form. Needless to say they couldn't find the missing items and agreed to send a claim form. They did this 3 time and each time they 'got lost in the post'. We eventually got a form when a member of my family went into the office and caught them off guard. We filled in the form, returned it via registered post and heard nothing more. We wet to the removal ombudsmen who eventually got them to forward the claim for to the insurers only after threatening them with dismissal from the British Association of Removers.



We got a letter from the insurers saying that the insurance isn't valid if you pack your own boxes - A point Bennetts forgot to mention when getting twice the insurance premium out of us!

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0