Hays Travel www.haystravel.co.uk Review

Click here if this is your business
1.5 / 5
10% of users recommend this
Click here if this is your business

Guest's review of Hays Travel www.haystravel.co.uk


“Our holiday was cancelled due to the collapse of...”

Written on: 20/01/2011

Our holiday was cancelled due to the collapse of Goldtrail and although I returned my form immediately (received by Hays 26th July) I have still had no indication as to when I will be receiving a refund for my flight costs. I've been advised that the claim was sent to CAA on 8th Dec but been rejected. No-one on the helpline can tell me what was happening with my claim between 26th July and 8th December or why the claim was rejected. I've been waiting for feedback from the manager since 11th Jan. I have called every day since 18th Jan but conveniently the manager is always in a meeting and apparently doesn't have time to either answer the phone or call me back. This is not customer service!! I would NOT recommend this company!!

  • Value For Money

  • Yes

    Have you booked through this tour operator before?

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Great Deals on Expedia