Haddon House www.haddonhouse.co.uk Review

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Haddon House www.haddonhouse.co.uk
★★★☆☆
3.1
54.0% of users recommend this

Guest's review of Haddon House www.haddonhouse.co.uk

“I was charged £50 for the return of some cushions....”

★☆☆☆☆

written by on 19/01/2011

I was charged £50 for the return of some cushions. This wasn't explained to me when ordered despite asking specifically about costs. My appeal was subsequently brushed aside with a distinct lack of customer service.

Sorry Haddon, you've lost a customer.

  • Value For Money

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Haddonh's Comment

Written on: 02/02/2011

In all cases Haddon House comply with (and in many cases surpass) the rules dictated by distance selling regulations.
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<br/>Where a customer decides to return goods to us having notified us within 7 days of delivery, we offer the facility to return the goods to us for a full refund (assuming that the goods are returned in the same pristine condition in which they were originally delivered).
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<br/>It is the responsibility of the customer to return unwanted goods in pristine condition. Although we are under no obligation to provide a collection service in such circumstances, we do so in order to look after the interests of our customers - we understand that it is difficult and expensive to arrange the transport of large items. We offer this at cost price and because of the nature of our operation, this price is extremely competitive. By collecting the goods ourselves we also take responsibility for the safe transport of those goods from the point of collecting from the customer.
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<br/>In circumstances where Haddon House deliver damaged goods, we assume the full responsibility and cost of replacing or collecting the damaged items.
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<br/>All details are clearly stated in our Terms & Conditions which you can view on our website: www.haddonhouse.co.uk.

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