written by on 15/01/2011
My son was very disapointed to open a present on christmas day that did not work. I left several phone messages to order a replacement and no one called me back. After finally getting through to someone I asked for a replacement part to be sent, when it arrived again it was broken.
The ideas they have are very unusual and educational, though not cheap. It is a shame that the customer service is so bad and that the quality is obviously very poor. This was the first time I ordered something from them, and will not be by from them again.